Experienced Senior Manager - Customer Identity and Access Management Operations Leader for Strategic Cybersecurity Initiatives
Introduction to arenaflex
At arenaflex, we are on a mission to revolutionize the way we connect people and unite the world. As a global company operating in hundreds of locations worldwide, we recognize the importance of uplifting and providing opportunities in the places where we work, live, and fly. Our goal is to become the best and most cyber-safe organization in the industry, and we are seeking a talented Senior Manager to lead our Customer Identity and Access Management (CIAM) Operations team.
About Our Cybersecurity and Digital Risk Team
arenaflex's Cybersecurity and Digital Risk (CDR) team is responsible for keeping our customers' and employees' information safe and secure. Our primary mission is to embed cybersecurity into the DNA of arenaflex by reducing business risk through the implementation of strong cybersecurity best practices. We are committed to providing a competitive benefits package aimed at keeping our employees happy, healthy, and well-traveled.
Job Summary
We are seeking an experienced Senior Manager to lead our CIAM Operations team. The successful candidate will be responsible for the operational aspects of our CIAM program platforms, ensuring seamless, secure, and effective management of customer identity services. This role is essential for maintaining the integrity and availability of arenaflex's CIAM processes and technology, particularly focusing on incident, change, and problem management in accordance with ITIL frameworks.
Key Responsibilities
Contribute to the Identity and Access Management (IAM) vision and roadmap
Provide operational leadership for CIAM, including developing and implementing strategies to improve operational aspects of the program
Lead and mentor a team of operations specialists and engineers, including managing vendor relationships with Managed Service Providers (MSPs)
Partner with other CIAM leaders, IT teams, and business units to ensure operational integration meets program objectives
Act as the primary operations contact for CIAM, providing updates and communications to partners at all levels
Establish and supervise key performance indicators (KPIs) for operational efficiency, incident management effectiveness, and alignment to arenaflex's customer identity standard
Report on these metrics to provide clarity and drive improvements across CIAM operations
Qualifications
To succeed in this role, you will need to meet the following minimum qualifications:
Bachelor's degree in Science, Technology, Engineering, or Mathematics (STEM)
9+ years of experience in a STEM field, including at least 5 years in Identity and Access Management technologies, processes, and capabilities
At least 5 years of operational leadership experience leading delivery and incident management teams/people
ITIL Process experience, particularly with incident, problem, and change management
Deep understanding of IAM technologies, controls, and best practices, including adaptive authentication, PKI, and passwordless technologies
Solid understanding of IAM principles in a cloud-first environment
Understanding of PCI, SOX, EU-GDPR regulations and IAM
Ability to influence technology teams to deliver a frictionless employee identity experience
Experience influencing teams and partners without direct authority over them
Coached individuals and leaders at multiple levels, with tangible results
Established relationships with partners across all levels and departments
Superb communication skills at all levels of the organization
Must be legally authorized to work in the United States for any employer without sponsorship
Preferred Qualifications
The following qualifications will help you stand out from the competition:
Cybersecurity, Risk Management, Computer Science, or Information Management degree
ITIL Certification, particularly ITIL Expert or Master
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Senior Manager in our CIAM Operations team, you will have the chance to work on strategic initiatives, lead a team of talented professionals, and develop your skills in a dynamic and supportive environment.
Work Environment and Company Culture
arenaflex is a unique and exciting place to work, with a culture that values diversity, inclusivity, and innovation. We offer a range of benefits, including employee-run "Business Resource Group" communities, world-class benefits like parental leave, 401k, and privileges like space available travel. Our goal is to create a work environment that is engaging, supportive, and fun, where our employees can thrive and grow.
Compensation, Perks, and Benefits
We offer a competitive salary range of $126,225 - $185,130, as well as a range of perks and benefits, including remote work options, flexible working hours, and opportunities for professional development. Our goal is to provide a total rewards package that is attractive, flexible, and supportive of our employees' needs.
Conclusion
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Senior Manager in our CIAM Operations team, you will have the chance to make a real impact on our organization, develop your skills and expertise, and work with a talented and dedicated team of professionals. Don't miss out on this opportunity to join arenaflex and help us become the leading cyber-safe organization in the industry. Apply today!
Apply Now
At arenaflex, we are on a mission to revolutionize the way we connect people and unite the world. As a global company operating in hundreds of locations worldwide, we recognize the importance of uplifting and providing opportunities in the places where we work, live, and fly. Our goal is to become the best and most cyber-safe organization in the industry, and we are seeking a talented Senior Manager to lead our Customer Identity and Access Management (CIAM) Operations team.
About Our Cybersecurity and Digital Risk Team
arenaflex's Cybersecurity and Digital Risk (CDR) team is responsible for keeping our customers' and employees' information safe and secure. Our primary mission is to embed cybersecurity into the DNA of arenaflex by reducing business risk through the implementation of strong cybersecurity best practices. We are committed to providing a competitive benefits package aimed at keeping our employees happy, healthy, and well-traveled.
Job Summary
We are seeking an experienced Senior Manager to lead our CIAM Operations team. The successful candidate will be responsible for the operational aspects of our CIAM program platforms, ensuring seamless, secure, and effective management of customer identity services. This role is essential for maintaining the integrity and availability of arenaflex's CIAM processes and technology, particularly focusing on incident, change, and problem management in accordance with ITIL frameworks.
Key Responsibilities
Contribute to the Identity and Access Management (IAM) vision and roadmap
Provide operational leadership for CIAM, including developing and implementing strategies to improve operational aspects of the program
Lead and mentor a team of operations specialists and engineers, including managing vendor relationships with Managed Service Providers (MSPs)
Partner with other CIAM leaders, IT teams, and business units to ensure operational integration meets program objectives
Act as the primary operations contact for CIAM, providing updates and communications to partners at all levels
Establish and supervise key performance indicators (KPIs) for operational efficiency, incident management effectiveness, and alignment to arenaflex's customer identity standard
Report on these metrics to provide clarity and drive improvements across CIAM operations
Qualifications
To succeed in this role, you will need to meet the following minimum qualifications:
Bachelor's degree in Science, Technology, Engineering, or Mathematics (STEM)
9+ years of experience in a STEM field, including at least 5 years in Identity and Access Management technologies, processes, and capabilities
At least 5 years of operational leadership experience leading delivery and incident management teams/people
ITIL Process experience, particularly with incident, problem, and change management
Deep understanding of IAM technologies, controls, and best practices, including adaptive authentication, PKI, and passwordless technologies
Solid understanding of IAM principles in a cloud-first environment
Understanding of PCI, SOX, EU-GDPR regulations and IAM
Ability to influence technology teams to deliver a frictionless employee identity experience
Experience influencing teams and partners without direct authority over them
Coached individuals and leaders at multiple levels, with tangible results
Established relationships with partners across all levels and departments
Superb communication skills at all levels of the organization
Must be legally authorized to work in the United States for any employer without sponsorship
Preferred Qualifications
The following qualifications will help you stand out from the competition:
Cybersecurity, Risk Management, Computer Science, or Information Management degree
ITIL Certification, particularly ITIL Expert or Master
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Senior Manager in our CIAM Operations team, you will have the chance to work on strategic initiatives, lead a team of talented professionals, and develop your skills in a dynamic and supportive environment.
Work Environment and Company Culture
arenaflex is a unique and exciting place to work, with a culture that values diversity, inclusivity, and innovation. We offer a range of benefits, including employee-run "Business Resource Group" communities, world-class benefits like parental leave, 401k, and privileges like space available travel. Our goal is to create a work environment that is engaging, supportive, and fun, where our employees can thrive and grow.
Compensation, Perks, and Benefits
We offer a competitive salary range of $126,225 - $185,130, as well as a range of perks and benefits, including remote work options, flexible working hours, and opportunities for professional development. Our goal is to provide a total rewards package that is attractive, flexible, and supportive of our employees' needs.
Conclusion
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Senior Manager in our CIAM Operations team, you will have the chance to make a real impact on our organization, develop your skills and expertise, and work with a talented and dedicated team of professionals. Don't miss out on this opportunity to join arenaflex and help us become the leading cyber-safe organization in the industry. Apply today!
Apply Now