**Experienced Senior Manager – Customer Identity and Access Management (CIAM) Operations at arenaflex**

Are you a seasoned leader with a passion for innovation and a knack for operational excellence? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex as a Senior Manager of Customer Identity and Access Management (CIAM) Operations. As a key member of our team, you will play a critical role in shaping the future of customer identity services, ensuring seamless, secure, and effective management of customer identity services. **About arenaflex** arenaflex is a global company that operates in hundreds of locations around the world, serving millions of customers and tens of thousands of employees. We are a leader in our industry, known for our commitment to innovation, customer satisfaction, and employee well-being. Our company culture is built on a foundation of collaboration, inclusivity, and continuous learning, and we are proud to offer a comprehensive benefits package that reflects our values. **About the Role** As a Senior Manager – Customer Identity and Access Management Operations, you will be responsible for the operational aspects of our CIAM program platforms, ensuring seamless, secure, and effective management of customer identity services. This role is essential for maintaining the integrity and availability of arenaflex's CIAM processes and technology, particularly focusing on incident, change, and problem management in accordance with ITIL frameworks. **Key Responsibilities** As a Senior Manager – Customer Identity and Access Management Operations, you will be responsible for the following key areas: * Contribute to the Identity and Access Management (IAM) vision and roadmap, ensuring alignment with arenaflex's business objectives * Operational Leadership for CIAM, including developing and implementing strategies to improve operational aspects of the program * Lead and mentor a team of operations specialists and engineers, including managing vendor relationships with Managed Service Providers (MSP) * Partner engagement and effective communication with other CIAM leaders, IT teams, and business units to ensure operational integration meets program objectives * Establish and supervise key performance indicators (KPIs) for operational efficiency, incident management effectiveness, and alignment to arenaflex's customer identity standard **Qualifications** To be successful in this role, you will need to possess the following qualifications: * **Minimum Qualifications:** + Bachelor's degree in Science, Technology, Engineering, or Mathematics (STEM) + 9+ years of experience in STEM field, including at least 5 years in Identity and Access Management technologies, processes, and capabilities, and at least 5 years of operational leadership experience leading delivery and incident management teams/people + ITIL Process experience, particularly with incident, problem, and change management + Deep understanding of IAM technologies, controls, and best practices, including adaptive authentication, PKI, and passwordless technologies + Solid understanding of IAM principles in a cloud-first environment * **Preferred Qualifications:** + Cybersecurity, Risk Management, Computer Science, or Information Management degree + ITIL Certification, particularly ITIL Expert or Master **What We Offer** As a Senior Manager – Customer Identity and Access Management Operations at arenaflex, you can expect a competitive salary range of $126,225 - $185,130, a comprehensive benefits package, and the opportunity to work from anywhere. You will also have access to professional development and growth opportunities, as well as the chance to work with a global company that operates in hundreds of locations around the world. **How to Apply** If you are a motivated and experienced professional looking to join a dynamic team, please apply today. We are an equal opportunity employer and welcome applications from diverse candidates. Apply for this job **Work Environment and Company Culture** As a remote-based position, you will have the flexibility to work from anywhere, while still being part of a global company that operates in hundreds of locations around the world. Our company culture is built on a foundation of collaboration, inclusivity, and continuous learning, and we are proud to offer a comprehensive benefits package that reflects our values. **Compensation, Perks, and Benefits** We offer a competitive salary range of $126,225 - $185,130, as well as a comprehensive benefits package that includes: * Comprehensive health insurance * 401k plan with company match * Parental leave * Space available travel privileges * Employee-run "Business Resource Group" communities * Professional development and growth opportunities **Career Growth Opportunities and Learning Benefits** As a Senior Manager – Customer Identity and Access Management Operations at arenaflex, you will have access to professional development and growth opportunities, as well as the chance to work with a global company that operates in hundreds of locations around the world. You will also have the opportunity to learn from experienced professionals and contribute to the development of our CIAM program platforms. **Conclusion** If you are a motivated and experienced professional looking to join a dynamic team, we invite you to apply for the Senior Manager – Customer Identity and Access Management Operations role at arenaflex. As a key member of our team, you will play a critical role in shaping the future of customer identity services, ensuring seamless, secure, and effective management of customer identity services. Apply today and join our team of innovators and leaders! Apply for this job