**Experienced Senior Customer Success Manager – North America – Driving Growth and Customer Success at blithequark**

Are you a seasoned customer success professional with a passion for driving growth and delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we want to hear from you! blithequark is seeking an experienced Senior Customer Success Manager to join our North America team, where you'll play a critical role in driving customer success and growth across our enterprise client base. **About blithequark** At blithequark, we're on a mission to bring people and businesses together through our innovative SaaS platform. Our platform enables multi-location brands and businesses to boost their online presence in a rapidly evolving world. With a diverse team of over 400 Uberallers from more than 50 nationalities working in over 30 countries, we're passionate about fostering genuine connections between local businesses and people. **Our Culture** We're proud of our truly human culture, which is built on our core values of: * **GROW TOGETHER**: We believe that growth is a team effort, and we're committed to supporting each other's development and success. * **DEMONSTRATE PASSION & PERFORMANCE**: We're passionate about what we do, and we strive to deliver exceptional results that exceed our customers' expectations. * **BE BOLD & DRIVE CHANGE**: We're not afraid to take risks and challenge the status quo, and we're committed to driving innovation and growth. * **BE CUSTOMER OBSESSED**: We're obsessed with delivering exceptional customer experiences, and we're committed to understanding our customers' needs and delivering solutions that meet those needs. **The Role** As a Senior Customer Success Manager at blithequark, you'll be a strategic partner to our most valuable international enterprise clients. This role is a unique hybrid, blending traditional Customer Success with a proactive, growth-focused Account Management mindset. Your primary responsibility will be to maximize the value our clients get from the blithequark platform, ensuring long-term retention and satisfaction. You'll also be responsible for identifying and nurturing opportunities for expansion within your accounts, and for driving growth and revenue through strategic conversations with senior decision-makers. **Key Responsibilities:** * **Strategic Account Management & Retention**: Manage a portfolio of strategic enterprise accounts, acting as the primary point of contact for all strategic matters. Develop a deep understanding of your clients' businesses to ensure blithequark solutions deliver measurable ROI and value. * **Proactive Growth Identification**: Actively identify, nurture, and develop expansion opportunities within your accounts. You'll be responsible for strategically positioning additional products and services and generating qualified leads and working towards defined retention and upsell targets. * **Relationship Building**: Build and maintain strong, long-lasting relationships at all levels of the client organization, from day-to-day contacts to VP/C-level decision-makers, to ensure alignment on long-term partnership goals. * **Value Delivery & Renewal**: Lead strategic conversations and executive business reviews to showcase the value delivered by our platform. Support renewals and mitigate risks through clear account planning and proactive issue resolution. * **Cross-Functional Collaboration**: Serve as the voice of the customer internally, providing insights to influence product development. Collaborate cross-functionally with Customer Operations, Pre-Sales, Product, and Marketing to deliver best-in-class service and support. **Your Profile:** * 5+ years of experience in Customer Success, Account Management, or a related SaaS/technology field. * A proven track record of managing enterprise customers with a strong focus on driving revenue growth. * Sales background (e.g., BDR, Account Executive) with experience in running the full sales cycle. * Exceptional communication skills with the ability to confidently lead conversations with VP and C-level audiences. * A consultative and strategic mindset with the ability to translate customer needs into business opportunities. * You are proactive, highly organized, and able to manage competing priorities effectively. * You are comfortable discussing KPIs, ROI, and metrics to showcase success and inform your strategies. * Fluency in English is required; additional languages are a plus. **What We Offer:** * A mission with meaning and purpose: At blithequark, we're passionate about fostering genuine connections between local businesses and people. * A truly human culture: We're proud of our culture, which is built on our core values of GROW TOGETHER, DEMONSTRATE PASSION & PERFORMANCE, BE BOLD & DRIVE CHANGE, and BE CUSTOMER OBSESSED. * Flexibility to fit your lifestyle: We offer a range of flexible working arrangements, including remote work options and coworking spaces in multiple locations. * A competitive compensation package: We offer a competitive salary and benefits package, including a long-term incentive program through VSOP/ESOP. * Emotional and intellectual connection: We prioritize building strong relationships with our team members and offer a range of social events and activities to help you connect with your colleagues. * Health and wellness: We prioritize your well-being with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location. * All-access pass: Get immersed in blithequark from day one, with a comprehensive onboarding program that includes a deep dive into our values, insights into all our departments, and a chance to ask the CEO anything. * Everyday growth: We support you on your non-stop learning journey with development dialogues, live workshops, and a Leadership Academy to ensure our leaders have all the tools to bring out the very best in their teams. **How to Apply:** If you're passionate about driving growth and delivering exceptional customer experiences, we want to hear from you! Please apply online, and one of our real, human TA Partners will carefully read your profile and look forward to hearing from you. **Diversity, Equity, Inclusion & Belonging:** At blithequark, we believe inclusion unlocks the potential of diversity. We're committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. We're over 400 unique people with more than 50 nationalities working in over 30 countries, but we're all blithequarkers. That means we're collaborative, open-minded, and assume positive intent in everything we do. We don't judge, and we don't exclude. We're committed to fostering a culture of inclusion, equity, and belonging, and we're always looking for ways to improve. If you're passionate about diversity, equity, and inclusion, we want to hear from you! Apply for this job