**Experienced Senior Customer Service Representative – Remote Opportunity in Hartford, CT at arenaflex**

At arenaflex, we're dedicated to making healthcare better for everyone. As a leading clinician-led care organization, we're passionate about empowering our team members to live their best lives while advancing the health of our communities. We're seeking an experienced Senior Customer Service Representative to join our team in Hartford, CT, working remotely with the flexibility to work from anywhere in Connecticut. **About arenaflex** arenaflex is a clinician-led care organization that's changing the way clinicians work and live. We're part of the Optum family of businesses, a global organization that's committed to making healthcare better for everyone. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. **The Role** As a Senior Customer Service Representative at arenaflex, you'll be an integral part of our team, working closely with patients, clinicians, and other stakeholders to provide exceptional support and care. You'll be responsible for placing outreach calls to eligible members, scheduling appointments with our ENPs, and providing compassionate and exceptional support to patient inquiries related to the Program and their Annual Wellness Visit. You'll also be responsible for meeting performance goals in areas such as call metrics, quality, patient satisfaction, and attendance. **Key Responsibilities** * Place outreach calls to eligible members and schedule appointments with our ENPs at various locations within the organization, with direction from the Program Manager. * Provide exceptional support to patient inquiries related to the Program and their Annual Wellness Visit, meeting metrics of 50-80 outbound calls daily. * Answer incoming phone calls and retrieve voicemails from patients, identifying the type of assistance the customer needs. * Own problem through to resolution on behalf of the patient in real-time or through comprehensive and timely follow-up with the patient. * Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues. * Meet performance goals established for the position in areas such as call metrics, quality, patient satisfaction, and attendance. **Requirements** * High School Diploma/GED or 10+ years of equivalent working experience. * Must be 18 years of age or older. * 1+ years of Customer Service Representative (CSR) experience or 1+ years of experience in an office setting, call center setting, or phone support role. * Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications. * Ability to work within our regular business hours, which are from 8:30 am - 5:00 pm OR 9:00 am - 5:30 pm EST from Monday - Friday. **Telecommuting Requirements** * Reside within the state of Connecticut. * Ability to keep all company-sensitive documents secure (if applicable). * Required to have a dedicated work area established that is separated from other living areas and provides information privacy. * Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service. **Soft Skills** * Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product. * Ability to work regularly scheduled shifts within our hours of operation, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed. * Ability to work independently and self-motivated. **What We Offer** * Competitive hourly rate of $16.88 to $33.22 per hour based on full-time employment. * Comprehensive benefits package, including medical, dental, and vision insurance. * Incentive and recognition programs. * Equity stock purchase and 401(k) contribution. * Opportunities for career growth and development. **Why Join arenaflex?** * We're a clinician-led care organization that's changing the way clinicians work and live. * We're part of the Optum family of businesses, a global organization that's committed to making healthcare better for everyone. * We believe everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. * We offer a comprehensive benefits package, including medical, dental, and vision insurance. * We have a strong commitment to diversity and inclusion, and we're an equal employment opportunity employer. **How to Apply** If you're passionate about making healthcare better for everyone and have the skills and experience we're looking for, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below. **Apply for the job now!** Apply for this job We look forward to hearing from you! Apply for this job