**Experienced Senior Customer Data Scientist – Remote Opportunity to Revolutionize Customer Experience**

At arenaflex, we are the proud parent company of a diverse portfolio of iconic brands, operating nearly 675 stores across North America and a billion-dollar digital commerce business. We lead the footwear industry with expertise in design, production, and sourcing, creating on-trend footwear and accessories delivered through a robust omni-channel infrastructure and national wholesale distribution. At arenaflex, we are committed to fostering a culture of collaboration, innovation, and inclusivity, where each employee's unique perspective contributes to our success. **The Opportunity** At arenaflex, we believe in the power of data to shape unforgettable customer experiences. As a Senior Customer Data Scientist, you won't just crunch numbers – you'll uncover the stories behind them. You'll be at the forefront of transforming how we understand and engage with our customers, using advanced analytics and machine learning to personalize every step of their journey. This role is perfect for someone who thrives in a fast-paced, collaborative environment and is passionate about turning complex data into clear, actionable insights. You'll work closely with cross-functional teams to drive innovation and make a measurable impact on our business. **Key Responsibilities** ### Customer Insights & Strategy * Analyze customer behavior, market trends, and campaign performance to uncover actionable insights. * Lead deep-dive analytics projects that influence strategic decisions and unlock competitive advantages. * Translate complex data into compelling stories and recommendations for both technical and non-technical audiences. ### Modeling & Machine Learning * Design and implement machine learning models to support personalization, segmentation, and predictive analytics. * Build sentiment analysis models using text data (e.g., reviews, surveys) to enhance customer experience. * Develop affinity models across product, brand, category, and channel to drive tailored content and communications. ### Data Visualization & Reporting * Create dashboards and automated tools to monitor key metrics and identify trends or anomalies. * Develop reports that evaluate marketing program performance and highlight opportunities for optimization. ### Collaboration & Innovation * Partner with business leaders to identify analytical opportunities and solve complex problems. * Present insights and strategic recommendations to senior leadership in a clear, impactful way. * Foster a data-driven culture by making data accessible and actionable across the organization. **Essential Qualifications** ### Core Data Science Skills * Statistical Analysis & Probability: Strong grasp of distributions, hypothesis testing, and statistical modeling. * Machine Learning: Experience with supervised/unsupervised learning, model evaluation, and tuning. * Data Wrangling & Visualization: Proficiency with tools like Pandas, NumPy, Matplotlib, Seaborn, or Plotly. ### Programming & Tools * SQL: Advanced skills in querying structured data, especially in BigQuery. * Python: Expertise in Python and libraries such as transformers, datasets, scikit-learn, PyTorch, and TensorFlow. * Version Control: Familiarity with Git and GitHub for collaborative development. ### Cloud & BI Platforms * Experience with Google Cloud Platform or Azure for deploying and scaling ML/GenAI models. * Knowledge of MicroStrategy and creating reports in Dossier. **Preferred Qualifications** * Master's degree or higher in a quantitative field (e.g., Computer Science, Statistics, Mathematics, Data Science, Engineering). * Experience working with large datasets and complex data systems. * Strong understanding of cloud-based data platforms and infrastructure. **Soft Skills** * Strong verbal communication skills for diverse audiences. * Ability to simplify complex data into clear visualizations and business-friendly language. * Skilled at managing multiple projects and priorities in a dynamic environment. **Perks and Benefits** At arenaflex, we offer a comprehensive benefits package that includes: * Your Sole Well-Being: Our benefits package is crafted with our associates in mind! We support you with benefits like free virtual health care, robust family/fertility benefits, 401(k) w/ match, and more. * Stride with Flexibility: We offer hybrid and remote work opportunities, giving you the freedom to stay connected, productive, and inspired – wherever you do your best work. * Stepping Up Your Career: Take advantage of training programs, professional development, and education assistance to advance your career with a company that celebrates bold ideas and fresh perspectives. * We are Shoe-Obsessed: Because we know a great pair of shoes can change your day, you'll enjoy 30% off at DSW & DSW.com, plus discounts across our family of brands. **Why Choose a Career with arenaflex?** At arenaflex, we empower associates and build strong teams poised to disrupt the retail and footwear landscape through positive change. We are invested in helping our associates learn, develop, achieve, and grow into strong leaders. Our shared commitment to creating a culture fueled by engagement, excitement, optimism, and fun makes us a unique and rewarding place to work. **About arenaflex** arenaflex Inc. is one of North America's largest designers, producers, and retailers of footwear and accessories. We operate a portfolio of retail concepts in more than 640 locations under the DSW Designer Shoe Warehouse and the shoe co. brands. arenaflex designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 6,400 stores worldwide. **Important Notice** We've recently become aware of individuals falsely claiming to represent arenaflex and its affiliated companies. These impersonators are misusing our name, branding, and creating fake websites or email addresses to manipulate individuals into sharing personal information under the guise of a legitimate job opportunity. To help you identify legitimate communication from our Talent Acquisition team, official email domains we use include: @arenaflex.com; @arenaflexcanada.com. Examples of fraudulent email domains include but are not limited to: @arenaflex.info; @arenaflex.work; @info-arenaflex.com. If you receive a message from an unfamiliar source, do not respond or share any personal information. Instead, verify the communication by independently searching for the company's official contact information – do not use the contact details provided in the suspicious message. If you would like to confirm whether a communication is genuinely from arenaflex, please contact us directly at: We are actively working to investigate and stop these fraudulent practices. Thank you for your vigilance and support in helping us protect our candidates and our brand. Apply for this job