**Experienced Senior Content/Communications Writer – External Relations & Public Perception Management**
Are you a skilled wordsmith with a passion for crafting compelling content that resonates with diverse audiences? Do you have a knack for storytelling and a keen eye for detail? We're seeking an experienced Senior Content/Communications Writer to join our team at Amazon, where you'll play a pivotal role in shaping the public perception of our brand and driving business growth.
**About Us**
At Amazon, we're committed to providing our customers with the best possible shopping experience. Our Customer Trust External Relations (CTXR) team is dedicated to ensuring that our customers have a positive and trustworthy experience on our platform. We strive to build strong relationships with our customers, partners, and stakeholders, and we're looking for a talented writer to help us achieve this goal.
**Job Summary**
As a Senior Content/Communications Writer, you'll be responsible for creating high-quality content that showcases Amazon's commitment to customer trust and satisfaction. You'll work closely with internal stakeholders, including product owners, PR, and public policy teams, to develop scalable processes that increase the breadth of information we share with external stakeholders. Your content will be used across various channels, including websites, emails, and other external communications.
**Key Responsibilities**
* Define and maintain the bar for external content, communicating with key stakeholders about the exciting work Amazon is doing to protect customers from fraud, counterfeiting, and other forms of abuse.
* Assist CTXR program managers and marketing teams with copywriting, drafting and reviewing business documents, and editing grammar, style, and form to ensure they meet Amazon writing standards.
* Create a content plan in collaboration with the Customer Trust team program leaders.
* Lead internal reviews with Customer Trust executives and team leaders.
* Work with product, technology, and business teams to define content for external stakeholders, ensuring that external perception matches reality.
* Define and create new customer loyalty content (blog posts, newsletters, stories, press releases).
* Act as executive speech writer, including managing the creation and delivery of compelling executive-level presentation materials (slides, talking points, scripts, messaging documents, and customer stories).
* Identify and network with internal and external experts to help create content.
* Develop and maintain a content calendar, ensuring that content is published on time and meets quality standards.
**We're Open for Job Candidates in the Following Locations**
* Seattle, WA, United States
**Basic Qualifications**
* 3+ years of experience in communications or journalism.
* Experience in corporate communications, public relations, or external affairs.
* Knowledge and comfort writing in AP style.
* Experience writing website and/or blog content, including using CMS tools.
* Strong understanding of writing for specific target audiences and including guidelines for brand voice.
* Powerful content creation or background editing.
**More Qualifications**
* Bachelor's degree in English, technical writing, or related field (or similar work experience).
* Experience working within a global team with remote partners.
* Experience working in an agile environment for content development.
* Experience with a markup language such as HTML or XML.
* You must provide a writing portfolio or complete a writing exercise.
* Strong commitment to action and ability to balance multiple priorities and meet tight deadlines.
**Job Benefits**
At Amazon, we offer a comprehensive benefits package that includes:
* Healthcare: Amazon often offers comprehensive healthcare coverage, including medical, dental, and vision insurance for employees and their families.
* Retirement Plans: The company typically offers retirement plans such as a 401(K) with matching company contributions.
* Paid Time Off: Amazon typically offers a mix of paid time off, including time off, vacation, and sick leave.
* Stock Options: Many employees may have the opportunity to participate in the company's stock options programs, allowing them to buy Amazon stock at a discounted price.
* Employee Discounts: Amazon employees often receive discounts on Amazon products and services.
* Educational Assistance: The company may offer educational assistance programs to help employees continue their education or develop new skills.
* Professional Development: Amazon often emphasizes opportunities for professional growth and provides resources for employees to improve their skills and advance within the company.
* Maternity and Paternity Leave: Amazon typically offers maternity and paternity leave benefits to support employees through major life events.
* Employee Assistance Programs: These programs provide resources for employees facing personal or work-related challenges, such as counseling services and wellness programs.
* Flexible Working Options: Depending on your role and location, Amazon may offer flexible working arrangements, including remote work or flexible hours.
* Employee Recognition: Amazon often recognizes and rewards outstanding employee performance through various recognition programs.
* Transportation Benefits: Some locations may offer transportation benefits, such as public transportation or parking subsidies.
If you're a talented writer with a passion for storytelling and a commitment to excellence, we encourage you to apply for this exciting opportunity. Join our team at Amazon and help us shape the public perception of our brand and drive business growth.
Apply Now
**About Us**
At Amazon, we're committed to providing our customers with the best possible shopping experience. Our Customer Trust External Relations (CTXR) team is dedicated to ensuring that our customers have a positive and trustworthy experience on our platform. We strive to build strong relationships with our customers, partners, and stakeholders, and we're looking for a talented writer to help us achieve this goal.
**Job Summary**
As a Senior Content/Communications Writer, you'll be responsible for creating high-quality content that showcases Amazon's commitment to customer trust and satisfaction. You'll work closely with internal stakeholders, including product owners, PR, and public policy teams, to develop scalable processes that increase the breadth of information we share with external stakeholders. Your content will be used across various channels, including websites, emails, and other external communications.
**Key Responsibilities**
* Define and maintain the bar for external content, communicating with key stakeholders about the exciting work Amazon is doing to protect customers from fraud, counterfeiting, and other forms of abuse.
* Assist CTXR program managers and marketing teams with copywriting, drafting and reviewing business documents, and editing grammar, style, and form to ensure they meet Amazon writing standards.
* Create a content plan in collaboration with the Customer Trust team program leaders.
* Lead internal reviews with Customer Trust executives and team leaders.
* Work with product, technology, and business teams to define content for external stakeholders, ensuring that external perception matches reality.
* Define and create new customer loyalty content (blog posts, newsletters, stories, press releases).
* Act as executive speech writer, including managing the creation and delivery of compelling executive-level presentation materials (slides, talking points, scripts, messaging documents, and customer stories).
* Identify and network with internal and external experts to help create content.
* Develop and maintain a content calendar, ensuring that content is published on time and meets quality standards.
**We're Open for Job Candidates in the Following Locations**
* Seattle, WA, United States
**Basic Qualifications**
* 3+ years of experience in communications or journalism.
* Experience in corporate communications, public relations, or external affairs.
* Knowledge and comfort writing in AP style.
* Experience writing website and/or blog content, including using CMS tools.
* Strong understanding of writing for specific target audiences and including guidelines for brand voice.
* Powerful content creation or background editing.
**More Qualifications**
* Bachelor's degree in English, technical writing, or related field (or similar work experience).
* Experience working within a global team with remote partners.
* Experience working in an agile environment for content development.
* Experience with a markup language such as HTML or XML.
* You must provide a writing portfolio or complete a writing exercise.
* Strong commitment to action and ability to balance multiple priorities and meet tight deadlines.
**Job Benefits**
At Amazon, we offer a comprehensive benefits package that includes:
* Healthcare: Amazon often offers comprehensive healthcare coverage, including medical, dental, and vision insurance for employees and their families.
* Retirement Plans: The company typically offers retirement plans such as a 401(K) with matching company contributions.
* Paid Time Off: Amazon typically offers a mix of paid time off, including time off, vacation, and sick leave.
* Stock Options: Many employees may have the opportunity to participate in the company's stock options programs, allowing them to buy Amazon stock at a discounted price.
* Employee Discounts: Amazon employees often receive discounts on Amazon products and services.
* Educational Assistance: The company may offer educational assistance programs to help employees continue their education or develop new skills.
* Professional Development: Amazon often emphasizes opportunities for professional growth and provides resources for employees to improve their skills and advance within the company.
* Maternity and Paternity Leave: Amazon typically offers maternity and paternity leave benefits to support employees through major life events.
* Employee Assistance Programs: These programs provide resources for employees facing personal or work-related challenges, such as counseling services and wellness programs.
* Flexible Working Options: Depending on your role and location, Amazon may offer flexible working arrangements, including remote work or flexible hours.
* Employee Recognition: Amazon often recognizes and rewards outstanding employee performance through various recognition programs.
* Transportation Benefits: Some locations may offer transportation benefits, such as public transportation or parking subsidies.
If you're a talented writer with a passion for storytelling and a commitment to excellence, we encourage you to apply for this exciting opportunity. Join our team at Amazon and help us shape the public perception of our brand and drive business growth.
Apply Now