Experienced Seasonal Part-Time Customer Service Representative for Remote Work Opportunity in Healthcare Administration

Introduction to blithequark Imagine being part of a team that is revolutionizing the way healthcare is administered in the United States. At blithequark, we are dedicated to providing innovative technology and services that solve critical healthcare payer challenges, ultimately enhancing member and provider experiences. As a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities, we are committed to transforming the healthcare landscape. Our people-first approach, integrity, transparency, and passion for making a difference set us apart. We believe in creating a vibrant and human-centric environment that inspires engagement, empowers our team members, and ignites a sense of purpose in all that we accomplish. Purpose and Scope of the Role We are seeking a highly skilled and dedicated Seasonal Part-Time Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for receiving, investigating, and responding to all member inquiries, resolving member problems and/or complaints in a timely and accurate manner. Your exceptional communication skills, empathy, and problem-solving abilities will enable you to provide outstanding customer service, driving the blithequark culture through our values and customer service standards. Job Specifics This is a seasonal part-time role, offering a unique opportunity to work with a dynamic team and gain valuable experience in the healthcare administration industry. The schedule consists of 20 hours per week, with two 8-hour shifts on Saturdays and Sundays, and an additional 4-hour shift during peak business hours. The duration of the role is from October 2024 to January 2025, with no long-term planned time off during the assignment. Key Responsibilities and Duties Answer and track telephone calls within established department standards Track all existing member calls within the database, ensuring concise and factual documentation Develop a thorough understanding of all lines of business benefits, medical management processes, demographic change processes, and procedures for changing Primary Care Physicians (PCP) Respond to "entry-level" claims inquiries and take "Over the Counter" (OTC) orders for products and diabetic supplies Understand and process "entry-level" enrollment and disenrollment procedures, entering prospective members into our software database Maintain current source documents and reference documents, interacting professionally with other employees, customers, and suppliers Work effectively as a team contributor on all assignments, while also working independently and communicating with other employees and organizations as needed Re-direct calls to the appropriate department as required Customer Service Excellence As a Customer Service Representative at blithequark, you will be accountable for delivering outstanding customer service to all external and internal contacts. Your ability to develop and maintain positive relationships through effective and timely communication, taking initiative to respond, resolve, and follow up on customer service issues, will be essential in driving our culture and values. You will be expected to provide thoughtful, prompt resolution with empathy, poise, and a consistent voice, with the ongoing goal of establishing a positive customer experience. Education, Experience, and Required Skills To be successful in this role, you will need: Ability to read and interpret documents, calculate figures and amounts, and possess strong typing skills (40-60WPM) Excellent oral and written communication skills, including good grammar, voice, and diction Proficient in MS Office, with basic computer and keyboarding skills Excellent customer service skills, with a friendly, courteous, and helpful approach High school diploma or general education degree (GED) required, with a minimum of six months to one year of related experience An equivalent combination of education, training, and experience will also be considered What We Offer At blithequark, we are committed to providing a supportive and inclusive work environment, where you can grow, learn, and thrive. As a seasonal part-time employee, you will be eligible for priority consideration to return for future seasonal hiring periods, with a 13-week break in service prior to working again. You will also have access to opportunities for regular full-time roles when they become available. Our comprehensive compensation package, perks, and benefits are designed to recognize and reward your contributions, while our ongoing training and development programs will help you build new skills and advance your career. Our Culture and Work Environment At blithequark, we pride ourselves on our people-first approach, which is reflected in our vibrant and human-centric work environment. We believe in creating a culture that inspires engagement, empowers our team members, and ignites a sense of purpose in all that we accomplish. Our team is passionate, dedicated, and committed to making a difference in the healthcare administration industry. We offer a remote work opportunity, allowing you to work from the comfort of your own home, with the flexibility to balance your work and personal life. How to Apply If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, outlining your experience, skills, and qualifications. We look forward to hearing from you and exploring how you can contribute to our team's success. Conclusion Join blithequark and become part of a dynamic team that is transforming the healthcare administration industry. As a Seasonal Part-Time Customer Service Representative, you will have the opportunity to make a real difference in the lives of our members, while gaining valuable experience and skills in a supportive and inclusive work environment. Apply now and take the first step towards a rewarding and challenging career with blithequark. Apply for this job