**Experienced Seasonal Customer Care Specialist 1 – Remote – Florida in Tampa, FL**

At arenaflex, we're on a mission to deliver exceptional customer experiences that exceed our customers' expectations. As a Seasonal Customer Care Specialist 1, you'll be the voice of arenaflex, providing world-class service to our customers across the country during peak events in a virtual contact center environment. If you're passionate about delivering outstanding service, enthusiastic about solving problems, and committed to making a difference, we want to hear from you! **About arenaflex** arenaflex is a leading retailer that's dedicated to providing our customers with the best possible shopping experience. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible in the retail industry. Our team is made up of passionate, driven individuals who are dedicated to delivering exceptional customer experiences every day. **Job Summary** As a Seasonal Customer Care Specialist 1, you'll be responsible for providing world-class service to our customers via incoming phone contacts. You'll troubleshoot and resolve customer service inquiries or issues, provide critical service and product information, process orders, and track customer packages. You'll be the face of arenaflex, representing our brand and values to every customer you interact with. **Responsibilities** * Act as a Brand Ambassador for arenaflex, providing world-class service to all customers * Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts * Provide customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts * Process orders and enter data into order entry system via incoming phone contacts * Track customer packages * Other duties as assigned **Requirements** * The ability to meet the arenaflex Remote Work Policy and all detailed expectations, including: + Reliable Internet connection with minimum required speeds of 5 MB/s upload and 50 MB/s download - Internet connection must be wired to modem; wireless internet connection not permitted + A quiet, distraction-free, secure home workspace + The ability to work your entire shift using a computer while stationed at a desk, wearing a headset + Participation in video calls using both the sound and video features of the video conference platform * Excellent communication skills * Conflict management skills and professional composure * The ability to work in a fast-paced environment and demonstrate a high sense of urgency * Understanding of computer systems and troubleshooting issues with minimal assistance * The ability to work a set schedule (scheduled start, stop, breaks, and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times * 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred) **What We Offer** * A competitive hourly rate * A post-tax $50 stipend each month for business expenses that may be incurred such as internet and incidentals * The opportunity to transition to permanent positions or qualify for additional seasonal opportunities based on performance and business need * A comprehensive benefits package, including: + Medical/Vision, Dental, Retirement, and Paid Time Away + Life Insurance and Disability + Merchandise Discount and EAP Resources * A dynamic and supportive work environment that's dedicated to helping you grow and succeed **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our virtual contact center environment is designed to provide you with the tools and support you need to succeed. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a culture that's inclusive, supportive, and fun. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping you grow and develop your skills. As a Seasonal Customer Care Specialist 1, you'll have the opportunity to learn from our experienced team members, participate in training and development programs, and take on new challenges that will help you grow and succeed. **How to Apply** If you're passionate about delivering exceptional customer experiences and committed to making a difference, we want to hear from you! To apply, please visit our website and submit your application. We can't wait to hear from you! **Note** arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to creating a diverse and inclusive work environment that's dedicated to helping our employees grow and succeed. ```html About arenaflex arenaflex is a leading retailer that's dedicated to providing our customers with the best possible shopping experience. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible in the retail industry. Job Summary As a Seasonal Customer Care Specialist 1, you'll be responsible for providing world-class service to our customers via incoming phone contacts. You'll troubleshoot and resolve customer service inquiries or issues, provide critical service and product information, process orders, and track customer packages. Responsibilities Act as a Brand Ambassador for arenaflex, providing world-class service to all customers Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts Provide customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts Process orders and enter data into order entry system via incoming phone contacts Track customer packages Other duties as assigned Requirements The ability to meet the arenaflex Remote Work Policy and all detailed expectations, including: Reliable Internet connection with minimum required speeds of 5 MB/s upload and 50 MB/s download - Internet connection must be wired to modem; wireless internet connection not permitted A quiet, distraction-free, secure home workspace The ability to work your entire shift using a computer while stationed at a desk, wearing a headset Participation in video calls using both the sound and video features of the video conference platform Excellent communication skills Conflict management skills and professional composure The ability to work in a fast-paced environment and demonstrate a high sense of urgency Understanding of computer systems and troubleshooting issues with minimal assistance The ability to work a set schedule (scheduled start, stop, breaks, and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred) What We Offer A competitive hourly rate A post-tax $50 stipend each month for business expenses that may be incurred such as internet and incidentals The opportunity to transition to permanent positions or qualify for additional seasonal opportunities based on performance and business need A comprehensive benefits package, including: Medical/Vision, Dental, Retirement, and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources Work Environment and Company Culture As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our virtual contact center environment is designed to provide you with the tools and support you need to succeed. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping you grow and develop your skills. As a Seasonal Customer Care Specialist 1, you'll have the opportunity to learn from our experienced team members, participate in training and development programs, and take on new challenges that will help you grow and succeed. How to Apply If you're passionate about delivering exceptional customer experiences and committed to making a difference, we want to hear from you! To apply, please visit our website and submit your application. ``` Apply for this job