Experienced Seasonal Backcountry Gearhead and Outdoor Enthusiast – Customer Service and Sales Representative for Outdoor Gear and Equipment ($17.50/hr.)
Introduction to Backcountry
Imagine working for a company that shares your passion for the outdoors and provides you with the opportunity to turn that passion into a career. At Backcountry, we are dedicated to helping our customers gear up for their next adventure, whether that's hiking, skiing, snowboarding, or climbing. As a Seasonal Backcountry Gearhead, you will be the go-to expert for our customers, providing them with exceptional service, answering their gear questions, and helping them find the perfect equipment for their needs.
Job Overview
We are seeking enthusiastic and knowledgeable outdoor enthusiasts to join our team as Seasonal Backcountry Gearheads. As a Gearhead, you will be responsible for providing top-notch customer service, answering gear questions, and making recommendations to our customers via phone, chat, email, and SMS. You will be the face of our company, representing our core values and helping to create loyal, repeat customers through your exceptional service and gear knowledge.
Key Responsibilities
Handle customer contacts, including answering gear questions, placing orders, and providing account help through various channels
Help customers choose the best gear for their needs and enter orders directly into our system
Assist customers with navigating our websites, including product filters, policy pages, and other self-service features
Recommend add-on items and relevant services to ensure an excellent outdoor experience for our customers
Represent Backcountry's core values through caring intensely about our customers, encouraging outdoor participation, and inspiring others
Solve problems with a customer-first mentality and think outside the box when required
Answer inbound calls and online chats, make outbound calls, and solve problems and answer questions about orders, returns, shipping, and order status
Work alongside a motivated and fun team of outdoor enthusiasts who are passionate about the outdoors
Build your product knowledge through training to assist customers with their outdoor gear questions
Essential Qualifications
To be successful as a Seasonal Backcountry Gearhead, you will need to possess the following essential qualifications:
A passion and craving for getting outside and sharing your experiences with our customers
High School Diploma or equivalent
Minimum of six months customer service/sales experience in any industry (preferred)
Solid skills with Microsoft Office (Word, Excel, Exchange, etc.)
Strong communication skills (verbal and written)
Strong ability to multitask, prioritize, and think on your feet
Proactive mindset and creative problem-solving skills
Strong time management ability
Ability to type 30+ WPM
Ability to build and maintain long-term relationships with customers
Ability to use active listening to identify customer needs, concerns, and complaints
Preferred Qualifications
While not required, the following preferred qualifications will make you a stronger candidate for this role:
Experience working in the outdoor industry or with outdoor gear and equipment
Knowledge of outdoor sports such as climbing, skiing, snowboarding, and more
Experience with customer relationship management (CRM) software
Basic computer operating skills and familiarity with online platforms
Skills and Competencies
To succeed as a Seasonal Backcountry Gearhead, you will need to possess the following skills and competencies:
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Ability to work in a fast-paced environment and prioritize multiple tasks
Strong attention to detail and ability to maintain accuracy
Ability to work independently and as part of a team
Strong time management and organizational skills
Ability to adapt to changing situations and priorities
Career Growth Opportunities and Learning Benefits
At Backcountry, we are committed to helping our employees grow and develop in their careers. As a Seasonal Backcountry Gearhead, you will have the opportunity to:
Develop your knowledge of outdoor gear and equipment
Improve your customer service and sales skills
Work with a talented team of outdoor enthusiasts
Participate in training and development programs to enhance your skills and knowledge
Potentially convert to a regular, full-time position based on business demands and performance
Work Environment and Company Culture
At Backcountry, we are passionate about the outdoors and committed to creating a positive and supportive work environment. As a Seasonal Backcountry Gearhead, you will:
Work from the comfort of your own home (with a wired internet connection)
Have the option to work in our Gearhead Operations office in the SLC area
Be part of a fun and motivated team of outdoor enthusiasts
Enjoy a dynamic and fast-paced work environment
Have access to employee discounts and other industry perks
Compensation, Perks, and Benefits
As a Seasonal Backcountry Gearhead, you will receive:
A competitive hourly rate of $17.50
Paid training and equipment
Employee discounts on outdoor gear and equipment
Other industry perks and benefits
Conclusion
If you are a passionate outdoor enthusiast with excellent customer service skills and a desire to work in the outdoor industry, we want to hear from you! As a Seasonal Backcountry Gearhead, you will have the opportunity to share your knowledge and passion with our customers, work with a talented team, and develop your skills and knowledge in a dynamic and fast-paced environment. Don't miss out on this exciting opportunity to join our team and apply today!
Apply Now
Imagine working for a company that shares your passion for the outdoors and provides you with the opportunity to turn that passion into a career. At Backcountry, we are dedicated to helping our customers gear up for their next adventure, whether that's hiking, skiing, snowboarding, or climbing. As a Seasonal Backcountry Gearhead, you will be the go-to expert for our customers, providing them with exceptional service, answering their gear questions, and helping them find the perfect equipment for their needs.
Job Overview
We are seeking enthusiastic and knowledgeable outdoor enthusiasts to join our team as Seasonal Backcountry Gearheads. As a Gearhead, you will be responsible for providing top-notch customer service, answering gear questions, and making recommendations to our customers via phone, chat, email, and SMS. You will be the face of our company, representing our core values and helping to create loyal, repeat customers through your exceptional service and gear knowledge.
Key Responsibilities
Handle customer contacts, including answering gear questions, placing orders, and providing account help through various channels
Help customers choose the best gear for their needs and enter orders directly into our system
Assist customers with navigating our websites, including product filters, policy pages, and other self-service features
Recommend add-on items and relevant services to ensure an excellent outdoor experience for our customers
Represent Backcountry's core values through caring intensely about our customers, encouraging outdoor participation, and inspiring others
Solve problems with a customer-first mentality and think outside the box when required
Answer inbound calls and online chats, make outbound calls, and solve problems and answer questions about orders, returns, shipping, and order status
Work alongside a motivated and fun team of outdoor enthusiasts who are passionate about the outdoors
Build your product knowledge through training to assist customers with their outdoor gear questions
Essential Qualifications
To be successful as a Seasonal Backcountry Gearhead, you will need to possess the following essential qualifications:
A passion and craving for getting outside and sharing your experiences with our customers
High School Diploma or equivalent
Minimum of six months customer service/sales experience in any industry (preferred)
Solid skills with Microsoft Office (Word, Excel, Exchange, etc.)
Strong communication skills (verbal and written)
Strong ability to multitask, prioritize, and think on your feet
Proactive mindset and creative problem-solving skills
Strong time management ability
Ability to type 30+ WPM
Ability to build and maintain long-term relationships with customers
Ability to use active listening to identify customer needs, concerns, and complaints
Preferred Qualifications
While not required, the following preferred qualifications will make you a stronger candidate for this role:
Experience working in the outdoor industry or with outdoor gear and equipment
Knowledge of outdoor sports such as climbing, skiing, snowboarding, and more
Experience with customer relationship management (CRM) software
Basic computer operating skills and familiarity with online platforms
Skills and Competencies
To succeed as a Seasonal Backcountry Gearhead, you will need to possess the following skills and competencies:
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Ability to work in a fast-paced environment and prioritize multiple tasks
Strong attention to detail and ability to maintain accuracy
Ability to work independently and as part of a team
Strong time management and organizational skills
Ability to adapt to changing situations and priorities
Career Growth Opportunities and Learning Benefits
At Backcountry, we are committed to helping our employees grow and develop in their careers. As a Seasonal Backcountry Gearhead, you will have the opportunity to:
Develop your knowledge of outdoor gear and equipment
Improve your customer service and sales skills
Work with a talented team of outdoor enthusiasts
Participate in training and development programs to enhance your skills and knowledge
Potentially convert to a regular, full-time position based on business demands and performance
Work Environment and Company Culture
At Backcountry, we are passionate about the outdoors and committed to creating a positive and supportive work environment. As a Seasonal Backcountry Gearhead, you will:
Work from the comfort of your own home (with a wired internet connection)
Have the option to work in our Gearhead Operations office in the SLC area
Be part of a fun and motivated team of outdoor enthusiasts
Enjoy a dynamic and fast-paced work environment
Have access to employee discounts and other industry perks
Compensation, Perks, and Benefits
As a Seasonal Backcountry Gearhead, you will receive:
A competitive hourly rate of $17.50
Paid training and equipment
Employee discounts on outdoor gear and equipment
Other industry perks and benefits
Conclusion
If you are a passionate outdoor enthusiast with excellent customer service skills and a desire to work in the outdoor industry, we want to hear from you! As a Seasonal Backcountry Gearhead, you will have the opportunity to share your knowledge and passion with our customers, work with a talented team, and develop your skills and knowledge in a dynamic and fast-paced environment. Don't miss out on this exciting opportunity to join our team and apply today!
Apply Now