**Experienced Sales and Customer Service Representative – Insurance Industry Expert**

At arenaflex, we're dedicated to protecting our customers' dreams and helping them achieve their goals. As a Sales and Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and driving business growth. If you're passionate about providing top-notch support, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you! **About arenaflex** arenaflex is a leading insurance provider with a rich history of innovation, care, and customer-centricity. For over 90 years, we've been committed to protecting our customers' dreams and helping them achieve their goals. Our mission is to be a strong, forward-looking company and a proven leader in our industry. We're passionate about making a difference in the lives of our customers and employees, and we're looking for talented individuals like you to join our team. **Job Summary** As a Sales and Customer Service Representative, you'll be responsible for providing exceptional support to customers, internal partners, and external stakeholders. You'll develop and maintain in-depth knowledge of our products and services, ensuring that you can provide accurate and timely information to our customers. Your primary focus will be on delivering outstanding customer experiences, resolving issues efficiently, and driving business growth through effective sales and service strategies. **Key Responsibilities** * Respond to customer interactions regarding billing, policy coverage, and policy changes through multiple channels, including phone, email, e-form, chat, and social media platforms * Accept ownership of requests and provide service to ensure complete customer satisfaction * Empowered to take risks and make exception decisions, reviewing situations to ensure decisions are appropriate for both the customer and the organization * Assist with peer development through information and knowledge sharing * Learn, embrace, and apply process improvement concepts in daily work, identifying opportunities for improvement and making recommendations for change * Attend scheduled training classes and participate in development opportunities to further expand customer service skills **Specialized Knowledge & Skills Requirements** * Demonstrated experience providing customer-driven solutions or support * Basic knowledge and understanding of mathematics (arithmetic, averaging, percentages, etc.) * Demonstrated experience in a customer service environment (face-to-face service or contact center; retail, insurance, hospitality, etc.) * Guide our customers to resolution * If unlicensed, provide proof of successful completion of the AD Banker On-Line Pre-Licensing Course for employee's resident state prior to 8:00am CT the Wednesday before start date or the offer will be rescinded * Proof of successful completion is: + A score of at least 90% on the comprehensive exam for resident states having this exam in their coursework, and/or + The certificate(s) of completion for resident states requiring a pre-licensing course * Licenses: + Resident state licensing exam(s) for property and casualty producer licenses within 30 days of hire + Property and casualty producer licenses for all operating and/or service states must be obtained within 60 days of hire + Required to maintain current, active license(s) status by continuing education and meeting all state, operating, and regulatory requirements **Travel Requirements** * Up to 10% travel required, primarily for in-person engagement activities such as team meetings, trainings, and culture events * In this primarily home-based role, you'll spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles) * Locations: Madison, WI 53783; Denver, CO 80112; Eden Prairie, MN 55343; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214 **Physical Requirements** * Work that primarily involves sitting/standing **Work Environment and Company Culture** * arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive work environment * We're passionate about making a difference in the lives of our customers and employees, and we're looking for talented individuals like you to join our team * We provide benefits that support your physical, emotional, and financial wellbeing, including comprehensive medical, dental, vision, and wellbeing benefits, a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays, and a paid time off program (23 days accrued annually for full-time employees) * We're committed to supporting our employees and their families through our student loan repayment program and paid-family leave **Compensation and Benefits** * Position Compensation Range: $23.00 - $30.76 Pay Rate Type: Hourly Compensation may vary based on the job level and your geographic work location * We offer a competitive compensation package, including benefits that support your physical, emotional, and financial wellbeing * We're committed to supporting our employees and their families through our student loan repayment program and paid-family leave **How to Apply** If you're passionate about providing exceptional customer experiences and driving business growth, we want to hear from you! Apply now to join our team as a Sales and Customer Service Representative. Apply for this job