Experienced Remote Online Chat Specialist (Entry Level) – Customer Support and Relationship Building

At arenaflex, we're on a mission to revolutionize the way we interact with customers and provide exceptional support. As a growing business, we're looking for a talented and enthusiastic individual to as aRemote Online Chat Specialist (Entry Level). If you're a self-starter with a passion for problem-solving and customer service, we want to hear from you. About arenaflex arenaflex is a dynamic and innovative company that's dedicated to delivering top-notch customer support and experiences. Our team is comprised of passionate and driven individuals who are committed to making a difference in the lives of our customers.We're a remote-friendly company that values flexibility, work-life balance, and continuous learning. Our headquarters is located in a vibrant and eclectic neighborhood, but our team members work from the comfort of their own homes. The Role As aRemote Online Chat Specialist (Entry Level), you'll be the face of arenaflex, interacting with customers through live chats on our clients' websites. You'll be responsible for providing quick and accurate assistance, resolving issues, and promoting our clients' products and services.This is an excellent opportunity to develop your customer service skills, build relationships with new customers, and contribute to the growth and success of arenaflex. Key Responsibilities * Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns * Evaluate customer interactions and elevate issues to the Online Chat Manager when appropriate * Create relationships with new customers to better understand and achieve their needs * Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately * Promote interest in client products and services * Consistently achieve established standards of the position * Continually portray and project a positive and professional image * Provide administrative support to the customer service team * May assist with overflow work and other duties as needed Essential Qualifications * Strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment * PC keyboarding and internet experience needed * Strong communication and interpersonal skills, including written and verbal * Upbeat, positive attitude and professional demeanor * Articulate and well-accustomed to a client-facing role * Ability to compose professional emails is a plus * Proficient written and verbal communication skills in English * Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind, empathetic personality Preferred Qualifications * Previous customer service experience, preferably in a remote or online setting * Familiarity with online chat software and customer support platforms * Experience with social media and content creation * Basic knowledge of marketing principles and strategies Skills and Competencies * Excellent communication and interpersonal skills * Ability to work well under pressure and maintain a positive attitude * Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks effectively * Proficient in bolthires Office and bolthires Suite * Basic knowledge of HTML and CSS is a plusCareer Growth Opportunities and Learning Benefits At arenaflex, we believe in investing in our employees' growth and development.As aRemote Online Chat Specialist (Entry Level), you'll have access to: * Ongoing training and development programs to enhance your customer service skills and knowledge * Opportunities for career advancement and professional growth within the company * A comprehensive benefits package, including medical, dental, life, and vision insurance * Unlimited paid time off and paid family leave * Short-term disability and 401k plan * Reimbursement for education and professional development * Employee assistance program Work Environment and Company Culture As a remote-friendly company, we value flexibility and work-life balance.Our team members work from the comfort of their own homes, and we provide the necessary tools and resources to ensure their success. Our company culture is built on collaboration, innovation, and continuous learning. We're a dynamic and supportive team that's passionate about making a difference in the lives of our customers. Compensation and Benefits We offer a competitive hourly rate of $24.00 - $34.00 per hour, depending on experience and qualifications. Our benefits package includes: * Medical, dental, life, and vision insurance * Unlimited paid time off and paid family leave * Short-term disability and 401k plan * Reimbursement for education and professional development * Employee assistance program If you're a motivated and enthusiastic individual with a passion for customer service, we want to hear from you.Please apply including your resume and a cover letter, through our website. We can't wait to hear from you and learn more about your qualifications and experience. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. 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