Experienced Remote Infrastructure Engineer – American Express Boston $25/Hour – Innovative Technology and Customer Experience

Introduction to American Express and Our Mission American Express is a global services company that provides customers with exceptional service, innovative products, and unparalleled experiences. Our mission is to become the world's most respected service brand, and we are committed to achieving this goal by fostering a culture of innovation, collaboration, and customer-centricity. As a leader in the financial services industry, we are dedicated to making a positive impact on our customers, employees, and communities. Our team is passionate about delivering exceptional results, and we are looking for talented individuals to join us on this journey. About the Role: Infrastructure Engineer We are seeking an experienced Infrastructure Engineer to join our team in Boston, USA. As a key member of our technology group, you will have the opportunity to design, code, and deliver software that makes a significant impact on our customers' digital lives. You will work alongside talented engineers in an open, collaborative, and inclusive environment where your voice is valued, and you have the autonomy to make decisions on the technology you use to solve complex problems. At American Express, we offer a range of opportunities to work with the latest technologies and encourage you to contribute to the broader engineering community through open-source initiatives. We also understand the importance of keeping your skills fresh and relevant, and we provide dedicated opportunities for you to invest in your professional development. Key Responsibilities: Contributes to the analysis of business, application, and technical system requirements Supports the design, build, development, and integration of infrastructure required to support the business portfolio or platform, focusing on stability, scalability, availability, and efficiency Supports initiatives that deliver functional end-to-end infrastructure solutions that adhere to Innovation standards Plans, assigns, and manages the effective use of Functional Support resources throughout the development life cycle, across multiple development groups Manages break/fix, incident, and issue activities across the team Manages Architects and/or Implementation Experts in the local market group Monitors, controls, and reports Functional Support usage throughout the development life cycle Serves as the primary point of contact for business/development groups or vendors needing assistance in resolving issues Coordinates Operations resources in the goal/avoidance of issues where necessary Supports production verification practices Works with the utilization of technical subject matter expertise to optimize the design of technical solutions/enhancements Aids in quality assessments by supporting quality rating estimates on key changes Contributes to the development of policies and procedures for the production and management support capability Delivers ITIL (Information Technology Infrastructure Library) compliance process conformance for incident, issue, and change management Essential Qualifications: 2+ years of engineering experience in a mainframe environment Experience with the design and implementation of mainframe and distributed applications 2+ years of experience with mainframe infrastructure, hardware, and operating systems 2+ years of experience monitoring issues, change and incident lines, enforcing compliance with capability, root cause analysis, and change quality targets Bachelor's degree in a relevant field Preferred Qualifications: Excellent written and verbal communication skills Prior experience in a operations or support role Career Growth Opportunities and Learning Benefits Work Environment and Company Culture Our work environment is collaborative, inclusive, and dynamic. We believe in fostering a culture of innovation, creativity, and experimentation, and we encourage our employees to think outside the box and come up with new and innovative solutions to complex problems. We also prioritize work-life balance and offer a range of benefits and perks to help our employees manage their personal and professional lives, including flexible working hours, telecommuting options, and a comprehensive benefits package. Compensation, Perks, and Benefits We offer a competitive salary package, commensurate with experience, as well as a range of benefits and perks, including health insurance, retirement savings, and paid time off. We also offer a range of discounts and perks, including discounts on our products and services, access to exclusive events, and a range of other benefits. Conclusion If you are a motivated and talented individual who is passionate about technology and customer experience, we encourage you to apply for this exciting opportunity. As an Infrastructure Engineer at American Express, you will have the chance to make a significant impact on our customers' lives, work with the latest technologies, and develop your skills and career in a dynamic and supportive environment. Don't miss out on this opportunity to join our team and take the first step towards a rewarding new role. Apply now and become a part of the American Express team! Submit Your Application Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply for this job