**Experienced Remote Healthcare Customer Service Representative – Thrive in a Dynamic Team Environment**

Are you passionate about delivering exceptional customer service and making a real difference in people's lives? Do you thrive in a dynamic team environment where individuality is valued and growth opportunities abound? Look no further than blithequark, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. As a Remote Healthcare Customer Service Representative at blithequark, you will play a vital role in delivering exceptional customer experiences to our clients and their members. With a strong focus on empathy, problem-solving, and communication, you will be the face of our organization, providing support and guidance to those who need it most. **About blithequark** At blithequark, we pride ourselves on creating exceptional outcomes for our clients and the millions of people who count on us. Our dedicated associates are the backbone of our organization, and we are committed to providing them with the tools, training, and support they need to succeed. With a culture that values individuality and growth, we offer a unique opportunity for professionals like you to thrive and make a real impact. **Responsibilities** As a Remote Healthcare Customer Service Representative, you will be responsible for: * Managing a steady volume of incoming calls regarding benefits from members, providers, and employer groups * Explaining and clarifying plans' policies and procedures * Actively attempting to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately documenting the information on the billing system * Investigating verbal complaints concerning billing, claims, or service rendered * Escalating complaints of service failures to designated departments for investigation * Maintaining current knowledge of Member Services policies and procedures * Performing other work-related duties as assigned **Requirements** To be successful in this role, you will need: * A passion for helping others and delivering exceptional customer service * Natural empathy and the ability to communicate effectively with people from diverse backgrounds * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and manage multiple priorities * High school diploma, GED, or college degree * Ability to successfully complete a mandatory paid training program with 100% attendance * Successful completion of background check required * At least 1 year of call center experience preferred * 1 year of face-to-face customer service experience * Knowledge of and prior experience in the dental, medical, or managed care industry is preferred * Strong skills in organizational, time management, written and verbal communication, analytical, and problem-solving * Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer * Strong communication skills over the phone * Ability to deal with problems involving several concrete variables in standardized situations **Equipment and Workspace Requirements** To ensure your success in this role, you will need: * A home internet connection of 10 Download and 3 Upload Speed * Ability to hardwire your work computer directly to your home modem via ethernet * A distraction-free and secure work environment **What We Offer** As a Remote Healthcare Customer Service Representative at blithequark, you can expect: * Competitive pay rate of $16.00 per hour * Comprehensive training program with 10 weeks of paid training * Opportunities for growth and advancement within the healthcare team * Health benefits for you and your family, including medical, dental, and vision * Paid time off after 180 days of employment * Computer equipment and software provided * A dynamic and supportive team environment that values individuality and growth **How to Apply** If you are passionate about delivering exceptional customer service and making a real difference in people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about the application process and to submit your application. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodation Request** People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form () . You may also click here to access blithequark's ADAAA Accommodation Policy () . **Vaccination Status** At blithequark, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark. Apply Job! Apply for this job