Experienced Remote Data Entry and Customer Service Representative – Virtual Operations and Client Support

Join Our Team and Thrive in a Dynamic Remote Work Environment Are you a highly organized and detail-oriented individual with exceptional customer service skills? Do you possess strong data entry abilities and a passion for delivering exceptional results? If so, we invite you to join our team as an Experienced Remote Data Entry and Customer Service Representative. As a valued member of our virtual operations team, you will play a critical role in supporting our clients and driving business success. About Us Conduent is a leading business process services company that delivers mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our team of dedicated associates is committed to creating exceptional outcomes for our clients and the millions of people who count on them. We value individuality, diversity, and inclusion, and we strive to create a culture where everyone can thrive and make a meaningful impact. Job Summary We are seeking an Experienced Remote Data Entry and Customer Service Representative to join our virtual operations team. As a key member of our team, you will be responsible for processing documents electronically, making outbound calls to doctor's offices, processing claims, and ensuring document classification and transmission to clients. You will also be responsible for receiving, processing, and ensuring document classification are completed and transmitted to clients. This is a remote position that requires a secure workspace with high-speed internet and the ability to sit for long periods. Key Responsibilities Process documents electronically, including scanning, indexing, and uploading documents to our database. Make outbound calls to doctor's offices to verify information and resolve issues. Process claims, including reviewing and verifying data, and ensuring accurate and timely transmission to clients. Receive, process, and ensure document classification are completed and transmitted to clients. Sort, image, and archive documents by form type, and identify documents and their purpose. Classify documents based on contract requirements and verify data from automated data extraction tools. Ensure transmission of processed data to the appropriate next level. Position Requirements To be successful in this role, you will need to possess the following qualifications and skills: High School Diploma or equivalency. Proficiency in Microsoft Office, Teams, Outlook, and Word. A secure workspace with high-speed internet. The ability to pass a typing test. The ability to sit for long periods and work overtime if needed. Strong organizational and computer typing skills for effective note-taking. Excellent customer service and communication skills. Strong data entry skills. The ability to work independently and as part of a team. Availability to work weekends and holidays if required. Essential Skills and Competencies To excel in this role, you will need to possess the following essential skills and competencies: Strong attention to detail and accuracy. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Strong organizational and time management skills. Career Growth Opportunities and Learning Benefits We are committed to helping our associates grow and develop their careers. As an Experienced Remote Data Entry and Customer Service Representative, you will have access to a range of training and development opportunities, including: On-the-job training and mentorship. Online training and development programs. Opportunities for career advancement and professional growth. A supportive and inclusive work environment. Work Environment and Company Culture We are a remote-first company that values flexibility and work-life balance. As an Experienced Remote Data Entry and Customer Service Representative, you will have the flexibility to work from home and create your own schedule. We also offer a range of benefits and perks, including: A competitive salary and bonus structure. A comprehensive benefits package, including health insurance, dental and vision coverage, and a retirement savings plan. A generous paid time off (PTO) policy and holidays. A supportive and inclusive work environment. Compensation and Benefits We offer a competitive salary and bonus structure, as well as a comprehensive benefits package. The estimated salary range for this role is $26,600.00 - $33,250.00 per year, based on experience and performance. In addition to base pay, this position may be eligible for a bonus or incentive. We also offer a range of benefits, including health insurance, dental and vision coverage, and a retirement savings plan. Equal Opportunity Employer Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Accommodation Policy People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy. Apply Now Ready to join our team and thrive in a dynamic remote work environment? Click the link below to apply now and take the first step towards a rewarding career with Conduent. Apply for this job