Experienced Remote Customer Service Representative - Technical Support & Sales Order Management
Join Workwarp, a Leading Innovator in the Industry, as a Customer Service Rep III
At Workwarp, we're committed to delivering exceptional customer experiences that drive sustainable business growth. As a Customer Service Rep III, you will be the primary point of contact for our valued customers, providing top-notch technical support, managing sales orders, and ensuring seamless communication. If you're a seasoned customer service professional with a passion for delivering outstanding results, we invite you to join our dynamic team in a remote capacity.
About Our Company and Industry
Workwarp is a renowned company in the industry, dedicated to providing innovative solutions to its customers. Our commitment to excellence is reflected in our state-of-the-art products and services, which are designed to meet the evolving needs of our clients. As a Customer Service Rep III, you will be an integral part of our customer-facing team, working closely with internal stakeholders and customers to resolve queries, address concerns, and provide timely support.
Key Responsibilities
Respond to customer inquiries via phone and email, providing accurate and timely information to address their needs.
Manage and resolve customer complaints in a professional and courteous manner, ensuring timely closure of service requests.
Create and process sales orders for contract parts, returned parts, and projects, ensuring seamless order fulfillment.
Coordinate with field technicians to schedule installations, repairs, and technical support, ensuring efficient service delivery.
Maintain up-to-date project information in Salesforce, ensuring accurate tracking and follow-up.
Prepare and send quotes to customers, processing them through to the Order Entry team for order creation.
Ensure timely shipment of parts to meet field technicians' requirements, coordinating with logistics teams as needed.
Keep customers informed of service request progress, providing regular updates and notifications.
Collaborate with internal teams to ensure smooth project execution, including installations, moves, and decommissioning of equipment.
Essential Qualifications and Skills
To succeed in this role, you will need:
Proven experience as a call center representative or customer service professional, preferably in a technical support or sales environment.
Excellent communication and interpersonal skills, with the ability to work effectively with customers, internal teams, and stakeholders.
Proficient in English, with good knowledge of additional languages being a definite plus.
Working knowledge of MS Office, with the ability to learn and adapt to new software applications.
Ability to work under pressure, managing multiple tasks and priorities in a fast-paced environment.
Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
Preferred Qualifications
Experience working in a remote or distributed team environment.
Familiarity with Salesforce or similar CRM platforms.
Technical knowledge or experience in a related industry or field.
What We Offer
At Workwarp, we offer a competitive compensation package, including:
A salary range of $18-$23 per hour, based on experience and qualifications.
Comprehensive benefits, including medical, dental, and vision coverage.
Weekly direct deposit and paid holidays.
401(k) plan with company match.
Voluntary life and AD&D insurance, short-term and long-term disability coverage.
Pre-paid legal and employee assistance programs.
Northwest Federal Credit Union membership and BB&T program.
Career Growth and Development
As a Customer Service Rep III at Workwarp, you will have opportunities to grow and develop your skills, including:
Training and development programs to enhance your technical and customer service skills.
Career advancement opportunities within the company.
Collaboration with internal teams to gain a deeper understanding of the business and industry.
Our Company Culture
At Workwarp, we pride ourselves on our dynamic and inclusive company culture, which values:
Customer-centricity and a commitment to delivering exceptional customer experiences.
Collaboration and teamwork, with a focus on supporting and empowering our employees.
Innovation and continuous improvement, with a willingness to adapt and evolve.
Diversity and inclusion, with a commitment to creating a workplace that is welcoming and inclusive for all.
Ready to Join Our Team?
If you're a motivated and experienced customer service professional looking for a new challenge, we invite you to apply for this exciting opportunity. With a competitive compensation package, comprehensive benefits, and a dynamic company culture, we offer a rewarding and engaging work environment that is perfect for professionals who are passionate about delivering exceptional customer experiences.
Apply now and take the first step towards a fulfilling career with Workwarp!
Apply Now
At Workwarp, we're committed to delivering exceptional customer experiences that drive sustainable business growth. As a Customer Service Rep III, you will be the primary point of contact for our valued customers, providing top-notch technical support, managing sales orders, and ensuring seamless communication. If you're a seasoned customer service professional with a passion for delivering outstanding results, we invite you to join our dynamic team in a remote capacity.
About Our Company and Industry
Workwarp is a renowned company in the industry, dedicated to providing innovative solutions to its customers. Our commitment to excellence is reflected in our state-of-the-art products and services, which are designed to meet the evolving needs of our clients. As a Customer Service Rep III, you will be an integral part of our customer-facing team, working closely with internal stakeholders and customers to resolve queries, address concerns, and provide timely support.
Key Responsibilities
Respond to customer inquiries via phone and email, providing accurate and timely information to address their needs.
Manage and resolve customer complaints in a professional and courteous manner, ensuring timely closure of service requests.
Create and process sales orders for contract parts, returned parts, and projects, ensuring seamless order fulfillment.
Coordinate with field technicians to schedule installations, repairs, and technical support, ensuring efficient service delivery.
Maintain up-to-date project information in Salesforce, ensuring accurate tracking and follow-up.
Prepare and send quotes to customers, processing them through to the Order Entry team for order creation.
Ensure timely shipment of parts to meet field technicians' requirements, coordinating with logistics teams as needed.
Keep customers informed of service request progress, providing regular updates and notifications.
Collaborate with internal teams to ensure smooth project execution, including installations, moves, and decommissioning of equipment.
Essential Qualifications and Skills
To succeed in this role, you will need:
Proven experience as a call center representative or customer service professional, preferably in a technical support or sales environment.
Excellent communication and interpersonal skills, with the ability to work effectively with customers, internal teams, and stakeholders.
Proficient in English, with good knowledge of additional languages being a definite plus.
Working knowledge of MS Office, with the ability to learn and adapt to new software applications.
Ability to work under pressure, managing multiple tasks and priorities in a fast-paced environment.
Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
Preferred Qualifications
Experience working in a remote or distributed team environment.
Familiarity with Salesforce or similar CRM platforms.
Technical knowledge or experience in a related industry or field.
What We Offer
At Workwarp, we offer a competitive compensation package, including:
A salary range of $18-$23 per hour, based on experience and qualifications.
Comprehensive benefits, including medical, dental, and vision coverage.
Weekly direct deposit and paid holidays.
401(k) plan with company match.
Voluntary life and AD&D insurance, short-term and long-term disability coverage.
Pre-paid legal and employee assistance programs.
Northwest Federal Credit Union membership and BB&T program.
Career Growth and Development
As a Customer Service Rep III at Workwarp, you will have opportunities to grow and develop your skills, including:
Training and development programs to enhance your technical and customer service skills.
Career advancement opportunities within the company.
Collaboration with internal teams to gain a deeper understanding of the business and industry.
Our Company Culture
At Workwarp, we pride ourselves on our dynamic and inclusive company culture, which values:
Customer-centricity and a commitment to delivering exceptional customer experiences.
Collaboration and teamwork, with a focus on supporting and empowering our employees.
Innovation and continuous improvement, with a willingness to adapt and evolve.
Diversity and inclusion, with a commitment to creating a workplace that is welcoming and inclusive for all.
Ready to Join Our Team?
If you're a motivated and experienced customer service professional looking for a new challenge, we invite you to apply for this exciting opportunity. With a competitive compensation package, comprehensive benefits, and a dynamic company culture, we offer a rewarding and engaging work environment that is perfect for professionals who are passionate about delivering exceptional customer experiences.
Apply now and take the first step towards a fulfilling career with Workwarp!
Apply Now