**Experienced Remote Customer Service Representative – Delivering Exceptional Service to Our Valued Customers**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join the team at blithequark, a leading provider of innovative solutions to government agencies across the United States. For over 21 years, blithequark has been a trusted partner in the government sector, deploying thousands of employees to support a wide range of programs and initiatives. Our commitment to excellence, quality, and customer satisfaction has earned us a reputation as a reliable and responsive partner. As a Remote Customer Service Representative at blithequark, you will play a critical role in delivering exceptional service to our valued customers. You will be responsible for responding to general to moderately complex telephone calls, troubleshooting and resolving customer issues, and providing timely and accurate responses to customer inquiries. **About blithequark** blithequark is an 8(a) minority-owned, service-disabled veteran-owned small business (SDVOSB) with a proven track record of delivering high-quality solutions to government agencies. Since 1999, we have deployed thousands of employees to support 70 agencies in 30+ states, demonstrating our ability to serve the government with the highest levels of quality and productivity. **Responsibilities** As a Remote Customer Service Representative at blithequark, your responsibilities will include: * Responding to general to moderately complex telephone calls and troubleshooting and resolving customer issues * Answering telephone calls using an automated system and responding to general to moderately complex questions and/or forwarding calls to appropriate personnel * Researching member or provider calls/inquiries and responding to appropriate parties in accordance with Service Level Agreements (SLAs) * Recording calls in a Customer Relationship Management (CRM) ticketing solution, resolving customer requests/inquiries, and updating CRM history with results of inquiry (which includes proper documentation) * Interfacing with team personnel, management, and customers in reference to customer service issues * Conducting outbound calls to customers in response to customer direction or other business needs * Responding to numerous phone inquiries daily * Using standard call-center technology: telephones, e-mail, and web browsers * Assisting callers in finishing online applications * Filling out timesheets * Adhering to privacy rules set forth by the programs we service * Adhering to provided schedule * Connecting callers with leadership as needed * Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service * Reporting problems through an easy online system * Responding to telephone inquiries within set time parameters * Completing all assigned training as necessary **Requirements** To be successful in this role, you will need: * A high school diploma or equivalent * A minimum of one (1) year of customer service experience * The ability to submit a speed test via speedtest.net, with download speeds of at least 60mbps and upload speeds of at least 6mbps * Experience working with computer software, customer relationship management tools, and telephone technology * Experience working with and skilled in the use of help desk software * The ability to utilize problem-solving skills in complex situations * Excellent communication skills, both written and oral * The ability to work independently and as a team **Physical Requirements and Work Environment** As a Remote Customer Service Representative at blithequark, you will be required to: * Wear a mask when in community with other employees (as recommended by CDC guidelines) * Prolonged sitting throughout the workday with occasional mobility required * Corrected vision within the normal range * Hearing within normal range (a device to enhance hearing may be provided if needed) * Possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, including a financial calculator, personal computer, and telephone **Benefits** As a valued member of the blithequark team, you will enjoy a range of benefits, including: * A base rate of $18.00 per hour * Medical, dental, vision, and 401(k) benefits available * Opportunities for career growth and professional development * A dynamic and supportive work environment * A commitment to diversity, equity, and inclusion **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. **Reasonable Accommodation** If you require alternative methods of application or screening, please contact us directly to request this. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. **Texting Notice** We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time. Apply for this job