**Experienced Remote 2nd Shift Customer Care Agent - Phone, Chat, and Email Support with a Leading Online Lighting Retailer**

Join the Team at Lighting New York Lighting New York is the fastest-growing online retailer in the lighting industry, and we're on the hunt for talented Customer Care Agents to join our dynamic team! As a leader in customer satisfaction, we've been recognized by Newsweek magazine for providing the best customer service in the country. We're now looking for team-oriented, motivated, and adventurous individuals to provide exceptional support to our customers over the phone, on live chat, and through email. About Our Company Culture At Lighting New York, we pride ourselves on being different from our competition. We strive to "wow" everyone we contact in our daily business endeavors, and we're looking for team members who share this vision. Our team is hardworking, ambitious, and fun-loving, and we believe in fostering a positive environment that encourages growth, creativity, and collaboration. We've even been ranked as a top 10 place to work in the state of Pennsylvania in 2020! Job Summary We're seeking experienced Customer Care Agents to work remotely on our 2nd shift and weekend hours. As a Customer Care Agent, you'll have the opportunity to create raving fans for Lighting New York every single day. You'll work with our customers over the phone, on live chat, and through email, providing top-notch support and resolving unique problems in a fast-paced and dynamic environment. Key Responsibilities: Provide exceptional customer support over the phone, on live chat, and through email Resolve customer complaints and concerns in a timely and professional manner Work independently to solve unique problems and think outside the box to come up with creative solutions Collaborate with team members to achieve shared goals and objectives Maintain a high level of customer satisfaction and contribute to our goal of providing the best customer service in the industry Stay up-to-date on product knowledge and company policies to provide accurate information to customers Participate in ongoing training and development to improve skills and knowledge Essential Qualifications: 1-2 years of experience in customer care or a related field Excellent communication and interpersonal skills Ability to work independently and as part of a team Strong problem-solving and analytical skills High school diploma or equivalent required; associate's or bachelor's degree preferred Availability to work flexible schedules between 3pm - Midnight Eastern Time, including weekend shifts 9am - Midnight Eastern Time Preferred Qualifications: Previous experience in the lighting industry or a related field Experience with live chat and email support Knowledge of customer relationship management (CRM) software Certification in customer service or a related field Skills and Competencies: Strong communication and interpersonal skills Ability to work in a fast-paced and dynamic environment Strong problem-solving and analytical skills Attention to detail and ability to multitask Creativity and willingness to think outside the box Ability to work independently and as part of a team Career Growth Opportunities and Learning Benefits: At Lighting New York, we're committed to the growth and development of our team members. We offer: Ongoing training and development to improve skills and knowledge Opportunities for advancement and career growth Quarterly bonuses and performance-based incentives A dynamic and supportive work environment that encourages creativity and collaboration Work Environment and Company Culture: We offer a hybrid and remote work environment for qualified candidates. As a remote team member, you can expect: A few visits to our Selinsgrove, PA office throughout the year, including for training and onboarding A secure and quiet work environment with a strong internet connection All necessary equipment provided by Lighting New York Compensation and Benefits: We offer a competitive compensation package, including: $16.00/hr starting salary with a $1/hour increase after 60-day provisional period Quarterly bonuses and performance-based incentives 2 weeks paid time off per year Paid holidays Health, dental, vision, and life insurance Retirement plan with employer match Conclusion: If you're a motivated and adventurous individual with a passion for customer service, we want to hear from you! Join our team at Lighting New York and become part of a dynamic and supportive work environment that encourages growth, creativity, and collaboration. Apply now to take the first step towards a rewarding and challenging career in customer care! Don't miss out on this exciting opportunity! Apply now and start your journey with Lighting New York. Apply for this job