**Experienced Program Manager, Customer Success – Simplifying Shopping Experiences with arenaflex Just Walk Out Technology**
Are you a seasoned customer success expert with a passion for simplifying shopping experiences? Do you thrive in fast-paced, entrepreneurial environments where no two days are the same? If so, we invite you to join arenaflex's Just Walk Out (JWO) team as a Program Manager, Customer Success. In this pivotal role, you will drive global strategy to serve both our end users – the customer and the shopper – and develop innovative solutions to exceed their expectations.
**About arenaflex Just Walk Out**
arenaflex Just Walk Out (JWO) revolutionizes the retail experience by eliminating checkout lines and providing fast, convenient transactional experiences to shoppers. Born from years of experience at arenaflex Go, JWO uses a combination of technologies to bring simplicity and convenience to shoppers worldwide. As a Program Manager, Customer Success, you will play a critical role in defining our global customer success strategy and building the tactical playbooks, processes, and mechanisms to deliver this mandate.
**Key Responsibilities**
As a Program Manager, Customer Success, you will:
- **Drive Global Strategy**: Develop and track customer success metrics, drive global strategy to serve both our end users – the customer and the shopper, and develop and hit monthly, quarterly, and annual goals to improve customer satisfaction.
- **Develop Operational Excellence**: Develop operational excellence series and drive partner teams to deliver upon action items to improve customer experience, parlay operational excellence outputs into value realization initiatives to strengthen our value proposition, and pursue new ideas for value creation.
- **Solve Ad Hoc Operational Concerns**: Solve ad hoc operational concerns as they arise in the field and apply learnings across all other customers, gathering VOC and VOS data to cross-functionally share with JWO cross-functional teams to iterate our service.
- **Develop Customer Support Infrastructure**: Develop and launch customer support infrastructure – processes, SOPs, platform – ideate and build formal customer support program, and invent and collaborate both launch + ongoing learning and development to improve customer capabilities and retention.
- **Gain Alignment**: Gain alignment from sr. internal stakeholders who own multiple products, and develop and track customer success metrics to ensure we are meeting our customer's needs.
**Ideal Candidate**
We are seeking a seasoned customer success expert with:
- **10+ years** in customer-facing service, retail operations, and operational support
- **Strong Quantitative Skills**: Analyze data and use customer research, data, and metrics to back up assumptions, identify opportunities, and invent new ways to exceed customer expectations
- **Exceptional Communication Skills**: Effective verbal and written communication skills, with a strong desire to invent and simplify
- **Relentless Customer Obsession**: A relentless focus on customer satisfaction and a willingness to roll up your sleeves to deliver results
- **Proven Ability to Influence**: Proven ability to influence others and drive results in a rapidly evolving business environment
- **Experience in Sales in Physical Retail**: A plus, but not required
**What We Offer**
As a Program Manager, Customer Success at arenaflex, you will enjoy:
- **Competitive Compensation**: A base pay ranging from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market, with additional forms of compensation and benefits
- **Inclusive Culture**: A culture that values diversity, equity, and inclusion, with opportunities to learn and grow from a broad mix of experience levels and tenures
- **Mentorship & Career Growth**: A team dedicated to supporting new members, with opportunities to develop into a better-rounded contributor and advance your career
- **Work/Life Balance**: A flexible work environment that encourages you to find your own balance between your work and personal lives
- **Opportunities for Growth**: A rapidly evolving business environment with opportunities to learn and grow with the company
**About arenaflex**
arenaflex is a global leader in e-commerce and technology, with a commitment to innovation and customer satisfaction. Our inclusive culture empowers arenaflexians to deliver the best results for our customers, and we are dedicated to furthering our culture of inclusion.
**How to Apply**
If you are a seasoned customer success expert with a passion for simplifying shopping experiences, we invite you to apply for this exciting opportunity. Please visit our career site to learn more and submit your application.
About arenaflex Just Walk Out
arenaflex Just Walk Out (JWO) revolutionizes the retail experience by eliminating checkout lines and providing fast, convenient transactional experiences to shoppers. Born from years of experience at arenaflex Go, JWO uses a combination of technologies to bring simplicity and convenience to shoppers worldwide.
Key Responsibilities
As a Program Manager, Customer Success, you will:
Drive Global Strategy: Develop and track customer success metrics, drive global strategy to serve both our end users – the customer and the shopper, and develop and hit monthly, quarterly, and annual goals to improve customer satisfaction.
Develop Operational Excellence: Develop operational excellence series and drive partner teams to deliver upon action items to improve customer experience, parlay operational excellence outputs into value realization initiatives to strengthen our value proposition, and pursue new ideas for value creation.
Solve Ad Hoc Operational Concerns: Solve ad hoc operational concerns as they arise in the field and apply learnings across all other customers, gathering VOC and VOS data to cross-functionally share with JWO cross-functional teams to iterate our service.
Develop Customer Support Infrastructure: Develop and launch customer support infrastructure – processes, SOPs, platform – ideate and build formal customer support program, and invent and collaborate both launch + ongoing learning and development to improve customer capabilities and retention.
Gain Alignment: Gain alignment from sr. internal stakeholders who own multiple products, and develop and track customer success metrics to ensure we are meeting our customer's needs.
Ideal Candidate
We are seeking a seasoned customer success expert with:
10+ years in customer-facing service, retail operations, and operational support
Strong Quantitative Skills: Analyze data and use customer research, data, and metrics to back up assumptions, identify opportunities, and invent new ways to exceed customer expectations
Exceptional Communication Skills: Effective verbal and written communication skills, with a strong desire to invent and simplify
Relentless Customer Obsession: A relentless focus on customer satisfaction and a willingness to roll up your sleeves to deliver results
Proven Ability to Influence: Proven ability to influence others and drive results in a rapidly evolving business environment
Experience in Sales in Physical Retail: A plus, but not required
What We Offer
As a Program Manager, Customer Success at arenaflex, you will enjoy:
Competitive Compensation: A base pay ranging from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market, with additional forms of compensation and benefits
Inclusive Culture: A culture that values diversity, equity, and inclusion, with opportunities to learn and grow from a broad mix of experience levels and tenures
Mentorship & Career Growth: A team dedicated to supporting new members, with opportunities to develop into a better-rounded contributor and advance your career
Work/Life Balance: A flexible work environment that encourages you to find your own balance between your work and personal lives
Opportunities for Growth: A rapidly evolving business environment with opportunities to learn and grow with the company
About arenaflex
arenaflex is a global leader in e-commerce and technology, with a commitment to innovation and customer satisfaction. Our inclusive culture empowers arenaflexians to deliver the best results for our customers, and we are dedicated to furthering our culture of inclusion.
How to Apply
If you are a seasoned customer success expert with a passion for simplifying shopping experiences, we invite you to apply for this exciting opportunity. Please visit our career site to learn more and submit your application.
Apply Now
**About arenaflex Just Walk Out**
arenaflex Just Walk Out (JWO) revolutionizes the retail experience by eliminating checkout lines and providing fast, convenient transactional experiences to shoppers. Born from years of experience at arenaflex Go, JWO uses a combination of technologies to bring simplicity and convenience to shoppers worldwide. As a Program Manager, Customer Success, you will play a critical role in defining our global customer success strategy and building the tactical playbooks, processes, and mechanisms to deliver this mandate.
**Key Responsibilities**
As a Program Manager, Customer Success, you will:
- **Drive Global Strategy**: Develop and track customer success metrics, drive global strategy to serve both our end users – the customer and the shopper, and develop and hit monthly, quarterly, and annual goals to improve customer satisfaction.
- **Develop Operational Excellence**: Develop operational excellence series and drive partner teams to deliver upon action items to improve customer experience, parlay operational excellence outputs into value realization initiatives to strengthen our value proposition, and pursue new ideas for value creation.
- **Solve Ad Hoc Operational Concerns**: Solve ad hoc operational concerns as they arise in the field and apply learnings across all other customers, gathering VOC and VOS data to cross-functionally share with JWO cross-functional teams to iterate our service.
- **Develop Customer Support Infrastructure**: Develop and launch customer support infrastructure – processes, SOPs, platform – ideate and build formal customer support program, and invent and collaborate both launch + ongoing learning and development to improve customer capabilities and retention.
- **Gain Alignment**: Gain alignment from sr. internal stakeholders who own multiple products, and develop and track customer success metrics to ensure we are meeting our customer's needs.
**Ideal Candidate**
We are seeking a seasoned customer success expert with:
- **10+ years** in customer-facing service, retail operations, and operational support
- **Strong Quantitative Skills**: Analyze data and use customer research, data, and metrics to back up assumptions, identify opportunities, and invent new ways to exceed customer expectations
- **Exceptional Communication Skills**: Effective verbal and written communication skills, with a strong desire to invent and simplify
- **Relentless Customer Obsession**: A relentless focus on customer satisfaction and a willingness to roll up your sleeves to deliver results
- **Proven Ability to Influence**: Proven ability to influence others and drive results in a rapidly evolving business environment
- **Experience in Sales in Physical Retail**: A plus, but not required
**What We Offer**
As a Program Manager, Customer Success at arenaflex, you will enjoy:
- **Competitive Compensation**: A base pay ranging from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market, with additional forms of compensation and benefits
- **Inclusive Culture**: A culture that values diversity, equity, and inclusion, with opportunities to learn and grow from a broad mix of experience levels and tenures
- **Mentorship & Career Growth**: A team dedicated to supporting new members, with opportunities to develop into a better-rounded contributor and advance your career
- **Work/Life Balance**: A flexible work environment that encourages you to find your own balance between your work and personal lives
- **Opportunities for Growth**: A rapidly evolving business environment with opportunities to learn and grow with the company
**About arenaflex**
arenaflex is a global leader in e-commerce and technology, with a commitment to innovation and customer satisfaction. Our inclusive culture empowers arenaflexians to deliver the best results for our customers, and we are dedicated to furthering our culture of inclusion.
**How to Apply**
If you are a seasoned customer success expert with a passion for simplifying shopping experiences, we invite you to apply for this exciting opportunity. Please visit our career site to learn more and submit your application.
About arenaflex Just Walk Out
arenaflex Just Walk Out (JWO) revolutionizes the retail experience by eliminating checkout lines and providing fast, convenient transactional experiences to shoppers. Born from years of experience at arenaflex Go, JWO uses a combination of technologies to bring simplicity and convenience to shoppers worldwide.
Key Responsibilities
As a Program Manager, Customer Success, you will:
Drive Global Strategy: Develop and track customer success metrics, drive global strategy to serve both our end users – the customer and the shopper, and develop and hit monthly, quarterly, and annual goals to improve customer satisfaction.
Develop Operational Excellence: Develop operational excellence series and drive partner teams to deliver upon action items to improve customer experience, parlay operational excellence outputs into value realization initiatives to strengthen our value proposition, and pursue new ideas for value creation.
Solve Ad Hoc Operational Concerns: Solve ad hoc operational concerns as they arise in the field and apply learnings across all other customers, gathering VOC and VOS data to cross-functionally share with JWO cross-functional teams to iterate our service.
Develop Customer Support Infrastructure: Develop and launch customer support infrastructure – processes, SOPs, platform – ideate and build formal customer support program, and invent and collaborate both launch + ongoing learning and development to improve customer capabilities and retention.
Gain Alignment: Gain alignment from sr. internal stakeholders who own multiple products, and develop and track customer success metrics to ensure we are meeting our customer's needs.
Ideal Candidate
We are seeking a seasoned customer success expert with:
10+ years in customer-facing service, retail operations, and operational support
Strong Quantitative Skills: Analyze data and use customer research, data, and metrics to back up assumptions, identify opportunities, and invent new ways to exceed customer expectations
Exceptional Communication Skills: Effective verbal and written communication skills, with a strong desire to invent and simplify
Relentless Customer Obsession: A relentless focus on customer satisfaction and a willingness to roll up your sleeves to deliver results
Proven Ability to Influence: Proven ability to influence others and drive results in a rapidly evolving business environment
Experience in Sales in Physical Retail: A plus, but not required
What We Offer
As a Program Manager, Customer Success at arenaflex, you will enjoy:
Competitive Compensation: A base pay ranging from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market, with additional forms of compensation and benefits
Inclusive Culture: A culture that values diversity, equity, and inclusion, with opportunities to learn and grow from a broad mix of experience levels and tenures
Mentorship & Career Growth: A team dedicated to supporting new members, with opportunities to develop into a better-rounded contributor and advance your career
Work/Life Balance: A flexible work environment that encourages you to find your own balance between your work and personal lives
Opportunities for Growth: A rapidly evolving business environment with opportunities to learn and grow with the company
About arenaflex
arenaflex is a global leader in e-commerce and technology, with a commitment to innovation and customer satisfaction. Our inclusive culture empowers arenaflexians to deliver the best results for our customers, and we are dedicated to furthering our culture of inclusion.
How to Apply
If you are a seasoned customer success expert with a passion for simplifying shopping experiences, we invite you to apply for this exciting opportunity. Please visit our career site to learn more and submit your application.
Apply Now