Experienced Product Solutions Engineer – Google Data Entry Jobs USA, Reston, Full-Time Opportunity
Introduction to Google and the Role
Google is a global leader in innovative technologies, transforming the way we live and work. As a pioneer in the tech industry, Google continues to push boundaries, creating products and services that make the world a better place. The gTech Worldwide Client Experience (gCare) team is at the forefront of this mission, developing solutions that support Google's Outreach teams and advertisers. We are now seeking an experienced Product Solutions Engineer to join our team in Reston, USA, to play a critical role in delivering exceptional client care and driving the success of our advertising products.
About the Job
As a Product Solutions Engineer, you will be responsible for providing top-notch client care to advertisers and Business groups, managing challenges for Google advertisers across Display, YouTube, Google Analytics, Shopping, Google Ads Platform (GMP), and Mobile/Apps. Your expertise will be crucial in seizing, identifying, and resolving sensitive and complex issues across Google Ads products, identifying patterns of issues for business and clients, collaborating with Product Operations and Engineering to resolve product issues, and managing complex issues to goal to improve the client experience.
Key Responsibilities
Deliver exceptional client care, advanced troubleshooting, and resolving complex issues and bugs from internal groups and Google advertisers
Understand the evolving AI-powered nature of the Google Ads ecosystem and the ability to communicate the ML model language with our internal and external clients
Engage with cross-functional partners, including business, Engineering, and Product groups, to build automation strategies and processes to identify and prevent product issues
Design and develop tools to enable the troubleshooting of client issues and inquiries to facilitate troubleshooting of standard use cases
Collaborate with Engineering teams on Infrastructure launches, updates, and migrations
Qualifications and Skills
To be successful in this role, you will need to possess a Bachelor's degree in a relevant field and at least 3 years of experience in coding with a general-purpose programming language (e.g., Java, C/C++, Python), working with web technologies (e.g., HTML, CSS, JavaScript, HTTP, APIs), or performing data analysis and visualization using SQL-like query languages.
Essential Qualifications
Four-year degree or equivalent practical experience
3 years of experience in coding with a broadly useful programming language (e.g., Java, C/C++, Python), working with web technologies (e.g., HTML, CSS, JavaScript, HTTP, APIs), or performing data analysis and representation using SQL-like query languages
Preferred Qualifications
Experience in system design/API, programming language including data structures and algorithms, AI fundamentals
Experience working with the Google ads platform and e-commerce products
Understanding of backend system concepts (e.g., caching, memory management), mobile application operating system, mobile application data analysis product, and ability to troubleshoot issues using debug log
Ability to interpret data to influence across cross-functional stakeholders in gTech and Engineering organizations and communicate technical issues to both technical and non-technical audiences
Ability to investigate and troubleshoot labeling issues on websites using developer tools (e.g., Chrome DevTools)
Career Growth and Learning Opportunities
At Google, we are committed to the growth and development of our employees. As a Product Solutions Engineer, you will have access to a wide range of training and development opportunities, including workshops, conferences, and online courses. You will also have the chance to work with a talented team of professionals who are passionate about delivering exceptional client care and driving the success of our advertising products.
Work Environment and Company Culture
Google is a dynamic and innovative company that values diversity, inclusivity, and creativity. Our offices are designed to foster collaboration, innovation, and fun, with amenities such as free meals, fitness classes, and game rooms. We are committed to creating a work environment that is supportive, inclusive, and empowering, where everyone can thrive and reach their full potential.
Compensation, Perks, and Benefits
We offer a competitive salary of $26 per hour, as well as a comprehensive benefits package that includes health insurance, retirement savings, and paid time off. You will also have access to a wide range of perks, including free meals, fitness classes, and game rooms.
Conclusion
If you are a motivated and experienced professional who is passionate about delivering exceptional client care and driving the success of advertising products, we encourage you to apply for this exciting opportunity. As a Product Solutions Engineer at Google, you will have the chance to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of a global leader in innovative technologies. Don't miss out on this opportunity to join our team and help shape the future of advertising. Apply now!
Apply Now
Google is a global leader in innovative technologies, transforming the way we live and work. As a pioneer in the tech industry, Google continues to push boundaries, creating products and services that make the world a better place. The gTech Worldwide Client Experience (gCare) team is at the forefront of this mission, developing solutions that support Google's Outreach teams and advertisers. We are now seeking an experienced Product Solutions Engineer to join our team in Reston, USA, to play a critical role in delivering exceptional client care and driving the success of our advertising products.
About the Job
As a Product Solutions Engineer, you will be responsible for providing top-notch client care to advertisers and Business groups, managing challenges for Google advertisers across Display, YouTube, Google Analytics, Shopping, Google Ads Platform (GMP), and Mobile/Apps. Your expertise will be crucial in seizing, identifying, and resolving sensitive and complex issues across Google Ads products, identifying patterns of issues for business and clients, collaborating with Product Operations and Engineering to resolve product issues, and managing complex issues to goal to improve the client experience.
Key Responsibilities
Deliver exceptional client care, advanced troubleshooting, and resolving complex issues and bugs from internal groups and Google advertisers
Understand the evolving AI-powered nature of the Google Ads ecosystem and the ability to communicate the ML model language with our internal and external clients
Engage with cross-functional partners, including business, Engineering, and Product groups, to build automation strategies and processes to identify and prevent product issues
Design and develop tools to enable the troubleshooting of client issues and inquiries to facilitate troubleshooting of standard use cases
Collaborate with Engineering teams on Infrastructure launches, updates, and migrations
Qualifications and Skills
To be successful in this role, you will need to possess a Bachelor's degree in a relevant field and at least 3 years of experience in coding with a general-purpose programming language (e.g., Java, C/C++, Python), working with web technologies (e.g., HTML, CSS, JavaScript, HTTP, APIs), or performing data analysis and visualization using SQL-like query languages.
Essential Qualifications
Four-year degree or equivalent practical experience
3 years of experience in coding with a broadly useful programming language (e.g., Java, C/C++, Python), working with web technologies (e.g., HTML, CSS, JavaScript, HTTP, APIs), or performing data analysis and representation using SQL-like query languages
Preferred Qualifications
Experience in system design/API, programming language including data structures and algorithms, AI fundamentals
Experience working with the Google ads platform and e-commerce products
Understanding of backend system concepts (e.g., caching, memory management), mobile application operating system, mobile application data analysis product, and ability to troubleshoot issues using debug log
Ability to interpret data to influence across cross-functional stakeholders in gTech and Engineering organizations and communicate technical issues to both technical and non-technical audiences
Ability to investigate and troubleshoot labeling issues on websites using developer tools (e.g., Chrome DevTools)
Career Growth and Learning Opportunities
At Google, we are committed to the growth and development of our employees. As a Product Solutions Engineer, you will have access to a wide range of training and development opportunities, including workshops, conferences, and online courses. You will also have the chance to work with a talented team of professionals who are passionate about delivering exceptional client care and driving the success of our advertising products.
Work Environment and Company Culture
Google is a dynamic and innovative company that values diversity, inclusivity, and creativity. Our offices are designed to foster collaboration, innovation, and fun, with amenities such as free meals, fitness classes, and game rooms. We are committed to creating a work environment that is supportive, inclusive, and empowering, where everyone can thrive and reach their full potential.
Compensation, Perks, and Benefits
We offer a competitive salary of $26 per hour, as well as a comprehensive benefits package that includes health insurance, retirement savings, and paid time off. You will also have access to a wide range of perks, including free meals, fitness classes, and game rooms.
Conclusion
If you are a motivated and experienced professional who is passionate about delivering exceptional client care and driving the success of advertising products, we encourage you to apply for this exciting opportunity. As a Product Solutions Engineer at Google, you will have the chance to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of a global leader in innovative technologies. Don't miss out on this opportunity to join our team and help shape the future of advertising. Apply now!
Apply Now