Experienced Process and Systems Advisor (Engineering) – Customs Brokerage and Operational Excellence Specialist

Introduction to FedEx Logistics FedEx Logistics is a leading provider of freight forwarding, import and export services, and customs brokerage solutions. We enable companies of all sizes to reach markets worldwide by offering comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. As a key player in the logistics industry, we are committed to excellence, innovation, and customer satisfaction. Our company culture values collaboration, diversity, and inclusion, and we strive to create a work environment that is engaging, challenging, and rewarding for our employees. Job Overview We are seeking an experienced Process and Systems Advisor (Engineering) – Customs Brokerage to join our team. As a Process and Systems Advisor, you will play a critical role in defining and enhancing operational processes and implementing digital solutions to optimize efficiency and productivity across our brokerage operations. You will collaborate with various departments to analyze workflows, identify areas for improvement, and develop innovative solutions using our Americas brokerage operating system and other digital tools. This is a remote-based position that offers a competitive salary and the opportunity to work with a talented team of professionals who are passionate about operational excellence. Key Responsibilities As a Process and Systems Advisor (Engineering) – Customs Brokerage, your key responsibilities will include: Assisting in the development of end-to-end process standardization and process efficiency, including documenting standards, IT modernization, and innovation Collaborating with the Process and Systems Engineer to analyze customs brokerage processes and structure, and partnering with business to improve cost to serve and quality through identification and execution of improvement initiatives Supporting the standardization and optimization of North American brokerage processes and systems, in line with global standards and local regulatory requirements Assisting in defining setup and ongoing optimization of the operating model through the implementation, configuration of business rules, workflows, and controls within the North American brokerage processes and systems Working closely with operations, IT, and training to develop and implement FedEx Logistics brokerage system improvements and assess changes proposed by end users Documenting, submitting, and discussing change requests with the business at regional and global levels, and with IT and key stakeholders to gain alignment Conducting thorough analysis of business data and performance metrics to drive continuous improvement initiatives Monitoring and reporting on the effectiveness of implemented solutions, adjusting as necessary to achieve desired outcomes Evaluating existing processes and workflows to identify inefficiencies and areas for improvement Performing analysis, defining business requirements, and assisting with project management and deployment of new IT solutions and/or IT enhancements into the branches Providing clarification to end users regarding Process and Operational Systems, addressing specific queries, sharing best practices, and communicating changes and new developments Essential Qualifications To be successful in this role, you will need: A Bachelor's degree or equivalent Minimum of 5 years of experience in Americas customs brokerage Strong knowledge and proven experience in analysis and optimization of North American brokerage processes and systems Proficiency in data analysis and interpretation to drive informed decision-making Excellent communication skills with the ability to collaborate effectively with cross-functional teams and maintain relationships with Front Line Management & employees, as well as with regional and functional leadership Analytical mindset with a focus on problem-solving and continuous improvement using data and systems Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment Self-directed working style Results-oriented, with a willingness to commit to a direction and drive to completion Preferred Qualifications While not required, the following qualifications are preferred: In-depth knowledge of the CargoWise system and CargoWise Professional certification In-depth knowledge of MS-Office solutions: Excel, Visio, PowerPoint, Power BI QDM Expert certified and/or Green Belt (Six Sigma) certified Career Growth Opportunities and Learning Benefits At FedEx Logistics, we are committed to the growth and development of our employees. As a Process and Systems Advisor (Engineering) – Customs Brokerage, you will have access to a range of training and development opportunities, including: Professional certification programs, such as CargoWise Professional and QDM Expert Leadership development programs, such as our Leadership Development Institute Technical training programs, such as our IT training program Networking opportunities, such as our annual Leadership Conference Work Environment and Company Culture Our company culture is built on a foundation of excellence, innovation, and customer satisfaction. We strive to create a work environment that is engaging, challenging, and rewarding for our employees. As a Process and Systems Advisor (Engineering) – Customs Brokerage, you will be part of a talented team of professionals who are passionate about operational excellence and committed to delivering exceptional results. Compensation, Perks, and Benefits We offer a competitive salary range of $47,475.96 - $103,831.20 annually, depending on experience. In addition to your salary, you will be eligible for a range of benefits, including: Health, vision, and dental insurance Retirement savings plan Tuition reimbursement program Paid time off and holidays Employee discounts on FedEx services Conclusion If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Process and Systems Advisor (Engineering) – Customs Brokerage position. With a competitive salary, comprehensive benefits, and opportunities for growth and development, this is an exceptional opportunity to join a leading logistics company and take your career to the next level. Apply now and take the first step towards a rewarding and challenging career with FedEx Logistics! Apply for this job