Experienced Principal Customer Engagement Specialist – Driving Digital Solutions in Healthcare Technology and Customer Success
Introduction to arenaflex
At arenaflex, we embark on a lifelong journey of exploration and innovation, championing healthcare access and equity for all. Our mission is to lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. We are a team of passionate individuals who put ambitious ideas to work to generate real solutions for real people. As a Principal Customer Engagement Specialist, you will play a pivotal role in advancing our customer base in the US, working closely with our Digital Technologies Business Unit to deliver safer surgery around the world.
A Day in the Life
As a Principal Customer Engagement Specialist at arenaflex, you will be part of a Global team and a key partner to sales, product, and engineering teams. Your responsibilities will follow the customer journey, with a focus on Live accounts within your region. You will monitor account health post-Go-live, create and execute action plans to increase adoption, maximize platform utilization, and prevent churn. You will collaborate in the implementation of a scalable customer engagement strategy, driving customer satisfaction and product adoption, retention, renewal, and expansion.
Key Responsibilities:
Monitor account health post-Go-live and create and execute action plans to increase adoption, maximize platform utilization, and prevent churn
Collaborate in the implementation of a scalable customer engagement strategy
Interactive and engaging relationship management of the live customer base, driving customer satisfaction and product adoption, retention, renewal, and expansion
Analyze, present, and discuss data insights with clinicians and administrators, with an ability to understand their operational and clinical goals
Influence and collaborate with the wide arenaflex sales team to increase confidence with our technology and drive commercial results
Lead customer business reviews - engage with clinical and administrative stakeholders and ensure polished communication and collaboration with Surgeons, Nurses, Administrators, OR Managers, Residents, and Hospital IT
Develop and maintain a deep understanding of our Digital Technologies and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into product development
Identify and discuss with hospital stakeholders (clinical and managerial) new use cases for our products in line with customer needs, and new product feature developments
Develop and maintain a deep understanding of our Digital Technologies and how to integrate it with clinical workflows
Reinforce product training and introduce new features/upgrades to the clinical teams
Product operation and troubleshooting, supported by our expert technical teams
Augment implementation capacity and assist in the Go-Live of our technologies for selected projects, in support of the Implementation team
Essential Qualifications:
To be successful in this role, you will need:
Bachelor's degree required
Previous minimum experience of 4 years in customer success, account management, commercial roles, or equivalent relevant experience
A positive attitude, strong project management skills, and effective communication skills to various stakeholder groups
Ability to adapt to change in a dynamic environment
Preferred Qualifications:
While not essential, the following qualifications are desirable:
Business acumen and commercial mindset - track record of driving adoption of digital solutions in the healthcare industry
Ability to communicate and influence effectively across multiple internal teams and customer departments
Ability to analyze customer data, extract actionable insights, and leverage data to optimize customer engagement strategies
Ability to travel 25-75% of the time, as needed, to customer sites
Strong project management skills and experience with customer success software platforms
Solid experience in the Operating Room from either a clinical, technology, consultancy, or medical device perspective
Technical proficiency is required to understand our products and industry
Ability to work remotely and productively for an international company
Skills and Competencies:
To succeed in this role, you will need to demonstrate the following skills and competencies:
Strong communication and interpersonal skills
Ability to work in a fast-paced environment and adapt to change
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Strong project management skills and ability to prioritize tasks
Ability to build and maintain strong relationships with customers and internal stakeholders
Career Growth Opportunities and Learning Benefits:
At arenaflex, we are committed to the growth and development of our employees. As a Principal Customer Engagement Specialist, you will have access to a range of training and development opportunities, including:
Comprehensive onboarding program
Ongoing training and development opportunities
Coaching and mentoring from experienced colleagues
Opportunities for career advancement and professional growth
Work Environment and Company Culture:
At arenaflex, we pride ourselves on our dynamic and inclusive culture. We believe in putting our people first and creating a culture of belonging and respect. As a Principal Customer Engagement Specialist, you will be part of a global team that is passionate about making a difference in the lives of our customers and patients.
Compensation, Perks, and Benefits:
At arenaflex, we offer a competitive salary and flexible benefits package. Our benefits include:
Health, Dental, and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Conclusion:
If you are a motivated and experienced customer engagement specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to making a difference in the lives of our customers and patients, and we believe that you can play a key role in helping us achieve our mission. Apply now to join our team and start your journey as a Principal Customer Engagement Specialist.
Apply Now
At arenaflex, we embark on a lifelong journey of exploration and innovation, championing healthcare access and equity for all. Our mission is to lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. We are a team of passionate individuals who put ambitious ideas to work to generate real solutions for real people. As a Principal Customer Engagement Specialist, you will play a pivotal role in advancing our customer base in the US, working closely with our Digital Technologies Business Unit to deliver safer surgery around the world.
A Day in the Life
As a Principal Customer Engagement Specialist at arenaflex, you will be part of a Global team and a key partner to sales, product, and engineering teams. Your responsibilities will follow the customer journey, with a focus on Live accounts within your region. You will monitor account health post-Go-live, create and execute action plans to increase adoption, maximize platform utilization, and prevent churn. You will collaborate in the implementation of a scalable customer engagement strategy, driving customer satisfaction and product adoption, retention, renewal, and expansion.
Key Responsibilities:
Monitor account health post-Go-live and create and execute action plans to increase adoption, maximize platform utilization, and prevent churn
Collaborate in the implementation of a scalable customer engagement strategy
Interactive and engaging relationship management of the live customer base, driving customer satisfaction and product adoption, retention, renewal, and expansion
Analyze, present, and discuss data insights with clinicians and administrators, with an ability to understand their operational and clinical goals
Influence and collaborate with the wide arenaflex sales team to increase confidence with our technology and drive commercial results
Lead customer business reviews - engage with clinical and administrative stakeholders and ensure polished communication and collaboration with Surgeons, Nurses, Administrators, OR Managers, Residents, and Hospital IT
Develop and maintain a deep understanding of our Digital Technologies and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into product development
Identify and discuss with hospital stakeholders (clinical and managerial) new use cases for our products in line with customer needs, and new product feature developments
Develop and maintain a deep understanding of our Digital Technologies and how to integrate it with clinical workflows
Reinforce product training and introduce new features/upgrades to the clinical teams
Product operation and troubleshooting, supported by our expert technical teams
Augment implementation capacity and assist in the Go-Live of our technologies for selected projects, in support of the Implementation team
Essential Qualifications:
To be successful in this role, you will need:
Bachelor's degree required
Previous minimum experience of 4 years in customer success, account management, commercial roles, or equivalent relevant experience
A positive attitude, strong project management skills, and effective communication skills to various stakeholder groups
Ability to adapt to change in a dynamic environment
Preferred Qualifications:
While not essential, the following qualifications are desirable:
Business acumen and commercial mindset - track record of driving adoption of digital solutions in the healthcare industry
Ability to communicate and influence effectively across multiple internal teams and customer departments
Ability to analyze customer data, extract actionable insights, and leverage data to optimize customer engagement strategies
Ability to travel 25-75% of the time, as needed, to customer sites
Strong project management skills and experience with customer success software platforms
Solid experience in the Operating Room from either a clinical, technology, consultancy, or medical device perspective
Technical proficiency is required to understand our products and industry
Ability to work remotely and productively for an international company
Skills and Competencies:
To succeed in this role, you will need to demonstrate the following skills and competencies:
Strong communication and interpersonal skills
Ability to work in a fast-paced environment and adapt to change
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Strong project management skills and ability to prioritize tasks
Ability to build and maintain strong relationships with customers and internal stakeholders
Career Growth Opportunities and Learning Benefits:
At arenaflex, we are committed to the growth and development of our employees. As a Principal Customer Engagement Specialist, you will have access to a range of training and development opportunities, including:
Comprehensive onboarding program
Ongoing training and development opportunities
Coaching and mentoring from experienced colleagues
Opportunities for career advancement and professional growth
Work Environment and Company Culture:
At arenaflex, we pride ourselves on our dynamic and inclusive culture. We believe in putting our people first and creating a culture of belonging and respect. As a Principal Customer Engagement Specialist, you will be part of a global team that is passionate about making a difference in the lives of our customers and patients.
Compensation, Perks, and Benefits:
At arenaflex, we offer a competitive salary and flexible benefits package. Our benefits include:
Health, Dental, and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Conclusion:
If you are a motivated and experienced customer engagement specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to making a difference in the lives of our customers and patients, and we believe that you can play a key role in helping us achieve our mission. Apply now to join our team and start your journey as a Principal Customer Engagement Specialist.
Apply Now