Experienced Pre-Licensed Customer Service Representative for Insurance Support – Remote Work Opportunity with Comprehensive Training and License Sponsorship
Welcome to arenaflex: A Global Leader in Digital Business Services arenaflex is a pioneering, digitally powered business services company dedicated to helping the world's most renowned brands streamline their operations in meaningful and sustainable ways. With a global workforce of over 410,000 inspired and passionate individuals speaking more than 300 languages, we pride ourselves on our local presence and commitment to supporting our communities, clients, and the environment. If you're seeking a career that offers growth, development, and a sense of purpose, arenaflex is the ideal destination for you.We're invested in your future and eager to help you thrive in your professional journey. UnlockYour Potential withOurComprehensiveTraining Program At arenaflex, we believe in empowering our employees with the skills and knowledge necessary to excel in their roles. Our 5-day paid training program is designed to prepare you for the State Insurance Exam, and we'll provide you with a dedicated trainer, study materials, and cover the bolthires of the exam. Upon passing, we'll support you in obtaining your license in all 50 states and territories where we operate.This is a unique opportunity to launch your career in insurance and take the first step towards a rewarding and challenging profession. Benefits of Joining the arenaflex Team By choosing to work with arenaflex, you'll enjoy a wide range of benefits, including: Paid Training : Develop your skills and knowledge with our comprehensive training program Competitive Wages : Earn a salary that reflects your value to our organization Full Benefits : Enjoy medical, dental, vision, 401k, and more Paid Time Off : Recharge and relax with our generous paid time off policy Employee Wellness and Engagement Programs : Participate in initiatives that promote your well-being and job satisfactionYour Role as a Pre-Licensed Customer Service Representative As a Pre-Licensed Customer Service Representative, you'll play a vital role in our team, fielding customer inquiries and finding innovative solutions to respond to their concerns.You'll work in a collaborative and engaging environment, interacting with people from diverse backgrounds and experiencing a new challenge every day. Your responsibilities will include: Resolving complex consumer issues and advising first-level representatives on high-level issues Assisting policyholders with billing questions and concerns Providing support to policyholders with policy changes and adjustments Offering recommendations and adjusting policies as necessary to meet policyholders' needs Qualifications and Requirements To succeed in this role, you'll need: 6 months of customer service experience (minimum) High School Graduate or GED Ability to type 25 wpm Comfort with desktop computer systems Proven oral and written communication skills Logical problem-solving skills Availability to work various shifts Ability to use Windows operating systems Organization and work prioritization skills Preferred qualifications include 6 months of call center experience.Work from Home Requirements To work from home, you'll need: Internet Connection Requirements : Minimum subscribed download rate equal to or exceeds 12.0 Mbps Minimum subscribed upload rate equal to or exceeds 3.0 Mbps ISP must have no packet loss and ping under 50ms Proof of internet speed required Clean and quiet workspaceOur Culture and Values At arenaflex, we're committed to creating a workplace where our employees feel valued, inspired, and supported. We believe that happy and healthy employees are more productive, creative, and engaged.Our mission is to provide an environment that fosters happiness, a healthy work-life balance, and a culture of inclusion and diversity. We're dedicated to surrounding ourselves with positive, supportive, and challenging individuals who share our values and passion for excellence. Career Growth Opportunities and Learning Benefits arenaflex offers a wide range of career growth opportunities and learning benefits to help you develop your skills and advance in your career. From training and development programs to mentorship and coaching, we're committed to helping you achieve your full potential.Our employees have gone on to achieve great things, including our Chief Client Officer, who started her career as an agent and rose to the top of the company. The sky's the limit at arenaflex, and we're excited to see where your career will take you. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package, including a salary, benefits, and perks that reflect your value to our organization. Our benefits package includes medical, dental, vision, 401k, and more, as well as paid time off and employee wellness and engagement programs.We're committed to providing a total rewards package that recognizes your contributions and supports your well-being. Join the arenaflex Team Today! If you're ready to launch your career in insurance and join a dynamic and supportive team, we encourage you to apply for this exciting opportunity. At arenaflex, we're passionate about helping our employees grow and develop, and we're committed to providing a workplace that's conducive to happiness and success. Don't miss out on this chance to be part of a global leader in digital business services and take the first step towards a rewarding and challenging career.and discover the arenaflex difference!