**Experienced Personal Lines Customer Service Representative – Insurance Product Expert**

At arenaflex, we're a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination, and more. Our entrepreneurial spirit drives innovation, client centricity, and an indomitable will to win. With over 17,000 colleagues in 21 countries and a revenue growth from $38 million to $4.3 billion in just over ten years, we're a dynamic and exciting place to build a career. **Job Summary:** We're seeking an experienced Personal Lines Customer Service Representative to join our team at arenaflex. As the primary contact for clients, you'll be responsible for providing exceptional customer service for personal lines customers by leveraging your in-depth knowledge of our insurance products. If you're passionate about delivering outstanding customer experiences, have a keen eye for detail, and thrive in a fast-paced environment, we'd love to hear from you. **Essential Duties and Responsibilities:** * Provide timely and professional responses to all customer requests, ensuring a seamless and satisfying experience. * Initiate endorsements and other policy changes for customers, ensuring accuracy and efficiency. * Process and transmit necessary information to clients and brokers via fax, email, or mail, including ID Cards, DEC pages, applications, quotes, and more. * Assist applicants and brokers with completion of the application and required forms, ensuring a smooth onboarding process. * Collaborate with the underwriting team to obtain information from clients and brokers, fostering strong relationships and driving business growth. * Escalate customer service issues to management as needed, demonstrating a proactive and solutions-focused approach. * Participate in special projects, showcasing your adaptability and willingness to learn. * Provide expert guidance to clients on billing questions, policy changes, and other insurance-related matters. * Actively look to round out accounts by referring other value-added services, driving revenue growth and client satisfaction. * Review and rewrite current accounts to carriers that better fit the client's needs, demonstrating your expertise and attention to detail. * Maintain accurate and up-to-date client information and files, including communication and activities in our agency management system. * Stay abreast of changes in carrier plans and policies, ensuring you're always equipped to provide the best possible service. * Pursue ongoing education and training to enhance your skills and knowledge, driving continuous improvement. * Build strong relationships with clients, carriers, and agents, fostering a collaborative and supportive environment. **Competencies:** To succeed in this role, you'll need to possess the following competencies: * Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner. * Strong organization skills, with the ability to prioritize tasks and manage multiple projects simultaneously. * Ability to work with minimal supervision and as part of a team, demonstrating a high level of autonomy and collaboration. * Basic PC skills, including proficiency in Word, Excel, and Outlook. * Property & Casualty Producer's License preferred, but not required. **Physical Demands:** The physical demands of this role include: * Moderate stress due to regular deadlines and daily challenges. * High finger dexterity while typing documents and forms. * Occasional lifting of up to 20lbs. **Work Environment:** You'll be working in a temperature-controlled, non-smoking office with moderately high-sided cubicles. The noise level is usually moderate, and you'll have access to all necessary equipment and resources to perform your duties. **Arenaflex's Commitment to Diversity and Inclusion:** Arenaflex is committed to employing a diverse workforce and welcomes applications from all qualified candidates. We're an equal opportunities employer and do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you. Please submit your application through our website, and we'll be in touch to discuss this exciting opportunity further. **Note:** Arenaflex does not accept unsolicited resumes from agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Arenaflex's property, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Arenaflex's Human Resources Talent Department. Apply for this job