Experienced Payroll Customer Service Specialist - Shared Services Expert for arenaflex
Welcome to arenaflex: Enhancing Payroll Efficiency through Exceptional Customer Service
arenaflex is a dynamic and innovative organization dedicated to delivering top-notch payroll services to its clients. As a leader in the industry, we recognize the importance of providing accurate, timely, and personalized support to our customers. To further enhance our service delivery, we are seeking an experienced and skilled Specialist Shared Services - Payroll Customer Service to join our team. In this critical role, you will play a vital part in ensuring seamless payroll processing, resolving complex inquiries, and fostering a culture of exceptional customer service.
Job Overview
The Specialist Shared Services - Payroll Customer Services role at arenaflex is designed to provide support for moderate to complex payroll and payroll tax-related inquiries. As a key member of our shared services team, you will collaborate with various departments to resolve issues, enhance service delivery efficiency, and drive process improvements. Your expertise and passion for customer service will be essential in ensuring accurate payroll processing, improving customer satisfaction, and promoting a positive experience for our clients.
Key Responsibilities
Provides timely and accurate resolution of moderately complex pay-related tickets that require research beyond existing guidelines, articles, process maps, and other relevant resources.
Utilizes a comprehensive knowledge base, including articles, process maps, job aids, and other relevant resources, to perform tasks accurately and efficiently.
Provides outbound phone support when needed for complex issues requiring additional clarification or education.
Ensures duplicative tickets are completely reconciled and alerts varying requesters accordingly.
Assesses escalated inquiries to determine if they could have been resolved at Tier 1, providing feedback and education to the Tier 1 team to help them handle similar cases independently in the future.
Partners with other departments to obtain supplemental information, if available.
Understands adjacent service teams' support structure to escalate uncommon or complex inquiries to the appropriate contacts.
Documents resolution to uncommon queries to help build appropriate knowledge-based articles and inform smoother workflows.
Ensures clear understanding of end-to-end payroll processes for smooth handoff between groups.
Follows internal payroll schedules and other cyclical events to facilitate managing high-volume common issues.
Maintains relationships with the Payroll Center of Excellence team to maintain knowledge transfer on processes and other relevant topics.
Identifies opportunities to enhance and expand documentation.
Participates in process improvement initiatives, aiming to identify and address the root causes of duplicative tickets and recurring issues.
Requirements
To be successful in this role, you will need:
High School Diploma or GED required; Associate degree preferred.
Customer service and payroll experience required.
Excellent written, oral, presentation, facilitation, and interpersonal communication skills.
Demonstrates attention to detail and strong analytical skills.
Strong collaboration and teamwork skills; communicates and works well in a team environment.
Able to handle multiple tasks and effectively prioritize workload daily.
Demonstrates initiative and a personal commitment to producing quality work.
Knowledge of Microsoft Office Suite.
Familiarity with systems and technology that support Oracle and Service Now.
Nice-to-Haves
While not essential, the following skills and experience will be highly valued:
Previous experience in a shared services or payroll environment.
Knowledge of payroll regulations and compliance requirements.
Experience with process improvement initiatives and project management.
Strong problem-solving and analytical skills.
Career Growth and Development Opportunities
At arenaflex, we are committed to the growth and development of our employees. As a Specialist Shared Services - Payroll Customer Service, you will have access to:
Comprehensive training and development programs to enhance your skills and knowledge.
Opportunities for career advancement and professional growth.
A collaborative and supportive work environment that fosters innovation and creativity.
Recognition and reward programs to acknowledge your contributions and achievements.
Work Environment and Company Culture
arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We offer a positive and supportive work environment that encourages collaboration, creativity, and innovation. Our company culture is built on the principles of:
Respect and empathy for our clients and colleagues.
A commitment to excellence and quality in everything we do.
A culture of continuous learning and improvement.
A focus on employee well-being and work-life balance.
Compensation and Benefits
arenaflex offers a competitive compensation and benefits package, including:
Medical, Dental, Vision, Life, and Disability insurance.
Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking, and HSAs.
Paid Time Off (PTO) and 9 observed holidays.
Paid family leave and accrual of a minimum of 20 days and up to 25 days of PTO per calendar year.
Conclusion
If you are a motivated and customer-focused individual with a passion for payroll and customer service, we encourage you to apply for the Specialist Shared Services - Payroll Customer Service role at arenaflex. Join our dynamic team and contribute to delivering exceptional payroll services to our clients. Apply now and take the first step towards a rewarding and challenging career with arenaflex.
Apply Now
arenaflex is a dynamic and innovative organization dedicated to delivering top-notch payroll services to its clients. As a leader in the industry, we recognize the importance of providing accurate, timely, and personalized support to our customers. To further enhance our service delivery, we are seeking an experienced and skilled Specialist Shared Services - Payroll Customer Service to join our team. In this critical role, you will play a vital part in ensuring seamless payroll processing, resolving complex inquiries, and fostering a culture of exceptional customer service.
Job Overview
The Specialist Shared Services - Payroll Customer Services role at arenaflex is designed to provide support for moderate to complex payroll and payroll tax-related inquiries. As a key member of our shared services team, you will collaborate with various departments to resolve issues, enhance service delivery efficiency, and drive process improvements. Your expertise and passion for customer service will be essential in ensuring accurate payroll processing, improving customer satisfaction, and promoting a positive experience for our clients.
Key Responsibilities
Provides timely and accurate resolution of moderately complex pay-related tickets that require research beyond existing guidelines, articles, process maps, and other relevant resources.
Utilizes a comprehensive knowledge base, including articles, process maps, job aids, and other relevant resources, to perform tasks accurately and efficiently.
Provides outbound phone support when needed for complex issues requiring additional clarification or education.
Ensures duplicative tickets are completely reconciled and alerts varying requesters accordingly.
Assesses escalated inquiries to determine if they could have been resolved at Tier 1, providing feedback and education to the Tier 1 team to help them handle similar cases independently in the future.
Partners with other departments to obtain supplemental information, if available.
Understands adjacent service teams' support structure to escalate uncommon or complex inquiries to the appropriate contacts.
Documents resolution to uncommon queries to help build appropriate knowledge-based articles and inform smoother workflows.
Ensures clear understanding of end-to-end payroll processes for smooth handoff between groups.
Follows internal payroll schedules and other cyclical events to facilitate managing high-volume common issues.
Maintains relationships with the Payroll Center of Excellence team to maintain knowledge transfer on processes and other relevant topics.
Identifies opportunities to enhance and expand documentation.
Participates in process improvement initiatives, aiming to identify and address the root causes of duplicative tickets and recurring issues.
Requirements
To be successful in this role, you will need:
High School Diploma or GED required; Associate degree preferred.
Customer service and payroll experience required.
Excellent written, oral, presentation, facilitation, and interpersonal communication skills.
Demonstrates attention to detail and strong analytical skills.
Strong collaboration and teamwork skills; communicates and works well in a team environment.
Able to handle multiple tasks and effectively prioritize workload daily.
Demonstrates initiative and a personal commitment to producing quality work.
Knowledge of Microsoft Office Suite.
Familiarity with systems and technology that support Oracle and Service Now.
Nice-to-Haves
While not essential, the following skills and experience will be highly valued:
Previous experience in a shared services or payroll environment.
Knowledge of payroll regulations and compliance requirements.
Experience with process improvement initiatives and project management.
Strong problem-solving and analytical skills.
Career Growth and Development Opportunities
At arenaflex, we are committed to the growth and development of our employees. As a Specialist Shared Services - Payroll Customer Service, you will have access to:
Comprehensive training and development programs to enhance your skills and knowledge.
Opportunities for career advancement and professional growth.
A collaborative and supportive work environment that fosters innovation and creativity.
Recognition and reward programs to acknowledge your contributions and achievements.
Work Environment and Company Culture
arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We offer a positive and supportive work environment that encourages collaboration, creativity, and innovation. Our company culture is built on the principles of:
Respect and empathy for our clients and colleagues.
A commitment to excellence and quality in everything we do.
A culture of continuous learning and improvement.
A focus on employee well-being and work-life balance.
Compensation and Benefits
arenaflex offers a competitive compensation and benefits package, including:
Medical, Dental, Vision, Life, and Disability insurance.
Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking, and HSAs.
Paid Time Off (PTO) and 9 observed holidays.
Paid family leave and accrual of a minimum of 20 days and up to 25 days of PTO per calendar year.
Conclusion
If you are a motivated and customer-focused individual with a passion for payroll and customer service, we encourage you to apply for the Specialist Shared Services - Payroll Customer Service role at arenaflex. Join our dynamic team and contribute to delivering exceptional payroll services to our clients. Apply now and take the first step towards a rewarding and challenging career with arenaflex.
Apply Now