Experienced Patient Service Agent for Clinic Patient Access - Remote Opportunity in Rogers, Arkansas Region
Join Our Healing Ministry: Compassionate Care and Exceptional Service At Mercy, we're on a mission to bring to life a healing ministry through our compassionate care and exceptional service. We're a community that values unique gifts and talents, and we're looking for individuals who share our passion for delivering outstanding patient experiences. If you're looking for a career that not only utilizes your skills but also your heart, you've come to the right place. About Us Mercy is a leading healthcare provider that has been recognized as one of the "Top 100 Places to Work" by Modern Healthcare Magazine. Our Clinic Patient Access Center is a fast-paced contact center that is responsible for scheduling patient appointments and taking patient messages for Mercy Clinics. We're looking for talented individuals to join our team as Patient Service Agents, providing exceptional customer service and support to our patients. Job Overview We're seeking an experienced Patient Service Agent to join our Clinic Patient Access Center in Rogers, Arkansas Region. This is a unique opportunity to work in a dynamic and fast-paced environment, with the potential to transition to a work-from-home role after completing our training program. As a Patient Service Agent, you'll be responsible for delivering exceptional customer service, scheduling patient appointments, and taking patient messages. Key Responsibilities Provide exceptional customer service to patients, families, and healthcare providers via phone and other communication channels Schedule patient appointments and manage appointment schedules Take patient messages and respond to patient inquiries Deliver general information to patients regarding appointments, messages, and Mercy services Utilize data entry skills to accurately and efficiently document patient information Multitask and prioritize tasks to meet productivity standards Demonstrate a professional, courteous, and compassionate attitude in all interactions Type at least 60 words per minute Qualifications and Requirements Minimum Required Qualifications High School Diploma or Equivalent Telephone Customer Service experience, or Face-to-Face Customer Service experience, or Previous Healthcare experience Data Entry skills Ability to multitask and prioritize tasks Ability to take direction and follow instructions Professional, courteous, and compassionate attitude Type 60 words per minute Preferred Qualifications Bilingual in Spanish Previous experience in a healthcare setting Excellent communication and interpersonal skills What We Offer At Mercy, we offer a comprehensive benefits package that includes: Day-one comprehensive health, vision, and dental coverage PTO and tuition reimbursement Employer-matched retirement funds Opportunities for career growth and professional development A supportive community that will be behind you every step of your day Career Growth Opportunities At Mercy, we're committed to helping our employees grow and develop in their careers. As a Patient Service Agent, you'll have opportunities to advance to leadership roles or transition to other areas of the organization. We'll provide you with the training and support you need to succeed, and we'll encourage you to take ownership of your career development. Work Environment and Company Culture Our Clinic Patient Access Center is a dynamic and fast-paced environment that is dedicated to delivering exceptional customer service. We're a team-oriented culture that values collaboration and teamwork, and we're committed to supporting our employees in their work. As a Patient Service Agent, you'll be working in a remote environment, with the potential to transition to a work-from-home role after completing our training program. Compensation and Benefits We offer a competitive salary and a comprehensive benefits package that includes health, vision, and dental coverage, PTO, tuition reimbursement, and employer-matched retirement funds. Why Join Mercy? At Mercy, we're passionate about delivering compassionate care and exceptional service to our patients. We're a community that values unique gifts and talents, and we're committed to supporting our employees in their work. If you're looking for a career that not only utilizes your skills but also your heart, we encourage you to apply. Simple Application Process Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! If you're a motivated and compassionate individual who is passionate about delivering exceptional customer service, we want to hear from you! Apply for this job