Experienced Patient Screeners and Customer Service Representative at blithequark

Join blithequark's Team as a Patient Screeners/Customer Service Representative and Deliver Exceptional Patient Experience At blithequark, we're committed to providing leading-edge patient care powered by groundbreaking research and medical education. As a Patient Screeners/Customer Service Representative, you will be the pivotal first point of contact for patients, families, and visitors, setting the tone for their overall experience. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and being part of a dynamic team, we encourage you to apply for this exciting opportunity. About blithequark and the Patient Experience Department blithequark is a renowned academic medical center, proud to serve South Florida, Latin America, and the Caribbean. Our physicians represent over 100 specialties and sub-specialties, with more than one million patient encounters each year. The Patient Experience department is dedicated to ensuring that our patients receive the highest level of care and service. As a Customer Service Representative, you will play a vital role in creating a welcoming environment and providing support to our patients, families, and visitors. Key Responsibilities Maintain patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties, executing departmental policy regarding HIPAA requirements. Provide exceptional customer service, making safety, care, and satisfaction the priority in every interaction. Create ID badges for patients, families, and visitors upon entering the hospital lobbies, and assist with online profile creation for the Fast Pass system. Act as a point of reference for patients, families, and visitors who need assistance or information, attending to their wishes and requirements. Escort patients or family members when appropriate, and assist with wheelchair transportation or other needs to support our differently-abled patients. Verify appointments in EPIC to validate parking, and work closely with Public Safety for patients/visitors who are not permitted to visit the facility. Maintain a clean work environment and professional appearance, complying with relevant health and safety procedures. Cover weekend and/or evening shifts as required, demonstrating flexibility and a commitment to the team's success. Essential Qualifications To be successful in this role, you will need: A High School diploma or equivalent. Prior Customer Service experience, preferably in a healthcare setting. Proficiency in English; multilingual skill is strongly preferred, with Spanish speaking being a plus. The ability to work in a fast-paced environment with a calm, professional, and empathic demeanor. Excellent communication skills, speaking clearly and maintaining a positive tone and helpful attitude. The ability to multitask and utilize time-management skills effectively. Preferred Qualifications While not mandatory, the following qualifications will be considered a plus: Any relevant education, experience, or certifications that demonstrate your ability to provide exceptional customer service and work effectively in a healthcare environment. Previous experience working in a hospital or healthcare setting, particularly in a customer-facing role. Skills and Competencies To excel as a Patient Screeners/Customer Service Representative at blithequark, you will need to possess: A customer-oriented mindset, with a focus on delivering exceptional service. Strong communication and interpersonal skills, with the ability to interact effectively with patients, families, visitors, and staff. A calm and professional demeanor, even in high-pressure situations. The ability to multitask and manage multiple priorities in a fast-paced environment. A commitment to maintaining patient confidentiality and adhering to HIPAA requirements. Career Growth Opportunities and Learning Benefits At blithequark, we're dedicated to supporting the growth and development of our employees. As a Patient Screeners/Customer Service Representative, you will have opportunities to: Develop your customer service skills, working in a dynamic and fast-paced environment. Gain experience working in a healthcare setting, with exposure to various departments and teams. Build relationships with colleagues and leaders across the organization, expanding your professional network. Participate in training and development programs, enhancing your skills and knowledge. Work Environment and Company Culture blithequark is committed to creating a welcoming and inclusive work environment that supports the well-being and success of our employees. As a Patient Screeners/Customer Service Representative, you will: Work in a dynamic and fast-paced environment, with a focus on delivering exceptional patient care. Be part of a team that values diversity, equity, and inclusion, and is committed to creating a culture of respect and empathy. Have access to a range of benefits and resources, including medical, dental, tuition remission, and more. Compensation and Benefits blithequark offers competitive salaries and a comprehensive benefits package, including: Medical, dental, and vision coverage. Tuition remission and education assistance. Retirement savings plans and other benefits. Opportunities for career growth and professional development. Why Join blithequark? At blithequark, we're passionate about delivering exceptional patient care and advancing medical research and education. As a Patient Screeners/Customer Service Representative, you will be part of a dynamic team that is committed to making a difference in the lives of our patients, families, and visitors. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply. blithequark is an Equal Opportunity Employer , committed to diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds and perspectives. Don't miss this opportunity to join our team and make a meaningful contribution to the healthcare industry. Apply now to become a Patient Screeners/Customer Service Representative at blithequark! Apply for this job