**Experienced Patient Care Customer Service Representative (Evenings & Weekends) – REMOTE Opportunity at blithequark**

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional patient care? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a national leader in providing high-quality medical products and services, as an Experienced Patient Care Customer Service Representative (Evenings & Weekends) in our REMOTE Sleep Central (After Hours Call Center) Murray, KY Operations. **About blithequark** At blithequark, we're dedicated to empowering patients to manage their health and treatment at home. With a presence in hundreds of locations across 45 states, we provide a wide range of medical products and services, including ventilators, oxygen, sleep apnea treatment, wound care solutions, and diabetic solutions. Our team of compassionate professionals is committed to delivering outstanding customer care and ensuring that our patients receive the support they need to lead a more comfortable and productive life. **Job Summary** As an Experienced Patient Care Customer Service Representative (Evenings & Weekends), you will play a critical role in ensuring that our patients receive timely and accurate delivery of equipment, as well as exceptional customer service. This is a REMOTE opportunity, allowing you to work from the comfort of your own home while still making a meaningful impact on the lives of our patients. **Responsibilities** * Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling * Obtain medically necessary documentation * Process patient orders through our online pharmacy system * Resolve tracking issues and reschedule shipping orders for patients * Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure * Verify orders are complete * Perform other duties as assigned **Qualifications** * High school diploma or GED equivalent * Experience in the medical field and administrative record management * Strong customer service background * Valid driver's license in state of residence with a clean driving record (when applicable for the position) * Background investigation (company-wide) * Drug screen (when applicable for the position) **Skills and Competencies** * Effectively communicate in English; both oral and written * Helpful, knowledgeable, and polite while maintaining a positive attitude * Interpret a variety of communications (verbal, non-verbal, written, listening, and visual) * Maintain confidentiality and practice discretion and caution when handling sensitive information * Medical terminology * Multi-task along with attention to detail * Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division * Self-motivation, organized, time-management, and deductive problem-solving skills * Work independently and as part of a team **Physical Demands** * Requires sitting, walking, standing, talking, or listening * Requires close vision to small print on computer and/or paperwork **Machines, Equipment, and Technical Abilities** * Email transmission and communication * Internet navigation and research * Microsoft applications; Word and Excel * Office equipment; fax machine, copier, printer, phone, and computer/tablet * Understanding use of all applicable home medical equipment and supplies **Work Environment and Company Culture** * REMOTE opportunity with flexible scheduling * Collaborative and supportive team environment * Opportunities for career growth and professional development * Recognition and rewards for outstanding performance * Comprehensive benefits package, including 401(k), medical, dental, and vision insurance, life insurance, disability insurance, paid time off, paid holidays, employee discount program, employee recognition program, bonus and incentive opportunities, mileage reimbursement (when applicable for the position), and telephone reimbursement (when applicable for the position) **Compensation and Benefits** * Competitive hourly rate of $16 plus a Quarterly Bonus opportunity * Comprehensive benefits package, including 401(k), medical, dental, and vision insurance, life insurance, disability insurance, paid time off, paid holidays, employee discount program, employee recognition program, bonus and incentive opportunities, mileage reimbursement (when applicable for the position), and telephone reimbursement (when applicable for the position) **How to Apply** If you're a motivated and compassionate individual with a passion for delivering exceptional patient care, we invite you to submit your resume today! Our hiring manager reviews resumes and contacts applicants with related experience to the applied position. To view the status of a position that you submitted your profile to, please visit our website. All positions are posted for a minimum of 5 days and are open until filled with a qualified applicant, generally no greater than 200 days. **Equal Opportunity Employer** blithequark is an equal opportunity employer of minorities, females, protected veterans, and individuals with disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where blithequark has employees. Apply Now! Apply for this job