Experienced Part-Time Remote Insurance Customer Service Representative - Claims Intake and Support

Join the Team at blithequark: Delivering Exceptional Customer Experiences in Insurance blithequark is a leading player in the insurance industry, dedicated to providing top-notch services to our clients. We're currently seeking a highly skilled and customer-focused Part-Time Remote Insurance Customer Service Representative to join our team. As a Claims Intake and Support specialist, you will play a critical role in ensuring seamless interactions with our clients and delivering exceptional support during their claims process. About the Role We're looking for a mature and experienced professional to fill this part-time, remote position. As a Customer Service Representative, you will be the primary point of contact for clients who have filed a claim. Your main responsibilities will include taking inbound calls, conducting simple intake questionnaires, and creating new records for each claimant. If you have a passion for helping others, strong communication skills, and experience in data entry, we encourage you to apply. Key Responsibilities: Respond to inbound calls from clients who have filed a claim, providing a high level of customer service and support. Conduct simple intake questionnaires to gather necessary information and create new records for each claimant. Perform accurate and efficient data entry, ensuring compliance with regulatory requirements and company policies. Assist with basic administrative tasks, providing support to the claims team as needed. Develop and maintain a thorough understanding of insurance industry regulations, compliance requirements, and company policies. Utilize strong typing skills and attention to detail to ensure accurate and efficient data entry. Communicate clearly and effectively with clients, colleagues, and management via phone and electronic communication channels. Requirements and Qualifications Essential Qualifications: Previous experience as a call center customer service representative, front desk receptionist, or client intake specialist in a professional office setting. Strong communication and interpersonal skills, with the ability to effectively interact with clients and colleagues. Proficient in data entry, with strong typing skills (minimum 40 wpm) and attention to detail. Ability to work in a fast-paced, dynamic environment, prioritizing multiple tasks and managing competing demands. High school diploma or equivalent required; associate's or bachelor's degree preferred. Preferred Qualifications: Experience working in the insurance industry or a related field. Familiarity with insurance claims processing and regulatory requirements. Proficiency in customer relationship management (CRM) software and other productivity tools. Excellent problem-solving and analytical skills, with the ability to resolve complex issues. What We Offer Career Growth Opportunities: At blithequark, we're committed to the growth and development of our team members. This role provides an excellent opportunity to build your skills and expertise in customer service, claims processing, and data entry. With a strong performance record, you'll be eligible for career advancement opportunities within the company. Learning Benefits: Comprehensive training program to ensure you're equipped with the knowledge and skills required for success. Ongoing coaching and feedback from experienced team leaders and mentors. Access to industry-specific training and certification programs. Work Environment and Culture: blithequark is a dynamic and supportive work environment that values collaboration, innovation, and customer satisfaction. As a remote team member, you'll enjoy: Flexible work schedule, with part-time hours to accommodate your needs. Opportunities to work from home or a remote location, providing a healthy work-life balance. A culture that prioritizes employee well-being, diversity, and inclusion. Compensation and Benefits: We offer a competitive compensation package, including: Hourly rate commensurate with experience. Comprehensive benefits package, including medical, dental, and vision coverage. Paid time off and holidays. Opportunities for bonuses and performance-based incentives. Why Join blithequark? At blithequark, we're dedicated to delivering exceptional customer experiences and building long-term relationships with our clients. As a Part-Time Remote Insurance Customer Service Representative, you'll play a critical role in achieving our mission. If you're passionate about helping others, have strong communication skills, and are looking for a dynamic and supportive work environment, we encourage you to apply. Don't miss this opportunity to join our team and start building a rewarding career in the insurance industry. Apply now and take the first step towards a fulfilling and challenging role at blithequark! Apply for this job