**Experienced Part-Time Remote Customer Service Specialist – After Hours Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark's dynamic After Hours Team as a Part-Time Remote Customer Service Specialist. As a key member of our team, you will play a vital role in providing top-notch support to our patients, healthcare providers, and facilities, ensuring seamless coordination of patient care. **About blithequark** blithequark is a leading multi-specialty physician-led organization, comprising over 600 doctors and advanced practice providers affiliated with top-ranked hospitals in the Midwest region. Since 1994, we have been dedicated to providing access to extraordinary care in over 145 locations and 25 specialties across the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve. **Job Summary** As a Part-Time Remote Customer Service Specialist, you will be responsible for handling a high volume of inbound calls from patients, healthcare providers, and facilities. You will utilize our electronic health record system to validate and capture clinical and financial information, contributing to the coordination of patient care. This role requires excellent communication skills, critical thinking, and the ability to work in a fast-paced environment with multiple job aids and resources. **Responsibilities** * Navigate the electronic health record to obtain and validate historical information; capture and document demographic and financial information in the electronic health record; maintain accountability for accurate data entry in the electronic health record and maintain patient privacy and security as outlined by HIPAA. * Manage a high volume of incoming calls from patients, healthcare providers, and facilities who are calling for a variety of reasons, to include scheduling appointments, refilling medications, obtaining insurance referrals, receiving symptom-based care, obtaining pre-certification for testing, insurance and/or billing questions, requests for medical forms and/or test results, etc.; ensure resolution to the call. * Leverage critical thinking with speed and accuracy to identify reason for the call and take appropriate action based on caller need and acuity; research complex issues in the electronic health record and consult/escalate to clinical staff when necessary; leverage multiple job aids and resources to provide appropriate level of service. * Schedules patient visits based on complex provider preferences; verifies and updates insurance and checks insurance eligibility; collects and documents demographics; maintains proficiency in and shares knowledge of insurance basics, MyChart, and appointment instructions; documents and sends messages to providers and clinical staff in the electronic health record for clinical-based needs; communicates directly with providers (physicians) to relay pertinent clinical information during after hours. * Manages calls within established performance and customer service standards; achieves targeted abandoned call rate, average speed of answer, and average transaction time; provides excellent and consistent customer service in a variety of situations; communicates in a professional, positive, and respectful manner with patients, providers, blithequark staff, and external organizations. * BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job. **Requirements** * High School Diploma or GED * 2-5 years of experience in customer service or a related field * No supervisor experience required * Typing test required (minimum speed 35 wpm, 90% accuracy) * Must live within 1 hour of St. Louis, Missouri * Availability to work 24 hours per week, including Sunday 12:00a-9:30a, Thursday & Friday 4:00p-12:00p (Holiday Bucket 4:00p-12:00a) **Benefits and Perks** As a valued member of our team, you will enjoy a range of benefits and perks, including: * Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date * Disability insurance* paid for by blithequark * Pension Plan*/403(b) Plan funded by blithequark * 401(k) plan with blithequark match * Tuition Assistance available on first day * BJC Institute for Learning and Development * Health Care and Dependent Care Flexible Spending Accounts * Paid Time Off benefit combines vacation, sick days, holidays, and personal time * Adoption assistance **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their skills. As a Part-Time Remote Customer Service Specialist, you will have access to a range of learning benefits, including: * BJC Institute for Learning and Development * Tuition Assistance * Opportunities for career advancement and professional growth **Work Environment and Company Culture** blithequark is a dynamic and supportive work environment that values diversity, equity, and inclusion. Our company culture is built on a foundation of respect, empathy, and open communication. As a member of our team, you will be part of a collaborative and inclusive community that is dedicated to making a positive impact on the lives of our patients and communities. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about this role and to submit your application. Apply for this job