Experienced Part-Time Customer Support Agent for Sports Technology Solutions – Evening and Weekend Availability Required
Welcome to blithequark: Revolutionizing Sports Technology At blithequark, we're passionate about transforming the world of sports through innovative, cloud-based solutions for video analysis and streaming. As a leading provider in this field, we're committed to delivering exceptional performance, simplicity, and accessibility to our global customer base. With a unique position in the market, we're seeking a talented and enthusiastic Part-Time Customer Support Agent to join our team, based in North America. About Our Solution and Customers Our cutting-edge solution has gained widespread adoption among hundreds of organizations worldwide, including renowned English Premier League clubs, Major League Soccer (MLS), LigaMX, United Soccer League (USL), National Women's Professional League (NWSL), and numerous youth and collegiate programs. Our customers primarily operate in team sports such as soccer, basketball, ice hockey, field hockey, futsal, lacrosse, and more. As a Support Agent, you'll have the opportunity to work with these esteemed organizations and contribute to their success. Job Overview: Part-Time Customer Support Agent We're looking for a dedicated and customer-focused individual to provide top-notch support to our clients across North America. As the first point of contact, you'll be responsible for addressing incoming requests, resolving issues, and advocating for our customers' needs. This is a part-time position, requiring availability during evenings and weekends, with a minimum of 15-20 hours per week. Key Responsibilities: Respond to incoming customer requests and triage according to our Service Level Agreements Escalate incidents to our Operations team as needed Develop tutorials, articles, and user manuals for our help center to enhance customer knowledge and support Investigate and replicate bugs or test new features to ensure seamless product functionality Collect feedback from customers and channel it back to our product team for continuous improvement Share our passion for professional sports and delivering exceptional customer service Requirements and Qualifications To succeed in this role, you'll need: Availability during evenings and weekends (minimum 15-20 hours per week) A background in sports and/or technical support, with a strong understanding of customer needs Fluency in English (both spoken and written) with excellent communication skills Preferred qualifications include: A passion for helping clients and solving problems Bilingualism (an asset, but not required) Excitement about working in a fast-paced environment, including weekends and shifts Ability to work independently, stay organized, and prioritize tasks effectively A love for technology and sports, with a desire to learn and grow with our company What We Offer By joining blithequark, you'll become part of a global, fast-growing sports tech startup with a strong presence in the industry. You'll enjoy: A fun, skilled, and highly motivated team with experience from world-leading companies A work environment that utilizes the latest, modern technologies and tools Opportunities to work with the biggest teams in sports from around the world A culture that prioritizes self-learning, with regular feedback, tools, and resources to accelerate your skills and career Flexibility to shape your own career development and growth within the company Compensation and Benefits We offer a competitive hourly rate of $17, with a variable schedule of 15-20 hours per week, including weekdays, evenings, and weekends. As a remote position, you'll have the flexibility to work from anywhere in North America, with the opportunity to collaborate with our global team. Our Culture and Values At blithequark, we're committed to fostering a culture of innovation, teamwork, and customer obsession. We believe in empowering our employees to take ownership of their work, providing opportunities for growth and development, and recognizing individual contributions to our collective success. If you're passionate about sports, technology, and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. How to Apply If you're ready to join a dynamic team and contribute to the evolution of sports technology, please submit your application, including your resume and a cover letter, to our careers page. We can't wait to hear from you and explore how you can help us shape the future of sports. Conclusion As a Part-Time Customer Support Agent at blithequark, you'll have the unique opportunity to combine your passion for sports and technology with your customer-focused skills. With a competitive compensation package, flexible scheduling, and a collaborative work environment, this role offers the perfect blend of challenge and reward. Don't miss your chance to join our team and be part of the revolution in sports technology – apply now and take the first step towards an exciting and fulfilling career with blithequark. Apply for this job