**Experienced Online Chat Marketing Specialist – Driving Customer Engagement and Revenue Growth at arenaflex**

**Join arenaflex, a leading financial institution in the United States, as we continue to revolutionize the banking industry with innovative digital solutions.** Are you a seasoned marketing professional with a passion for driving customer engagement and revenue growth through online chat marketing? Do you have a proven track record of developing and executing successful online chat and customer engagement strategies? If so, we want to hear from you! At arenaflex, we're committed to providing our customers with exceptional online experiences that meet their evolving needs. As an Online Chat Marketing Specialist, you'll play a critical role in shaping our online chat strategy and driving business results through data-driven insights and recommendations. **About arenaflex** arenaflex is the 13th-largest bank in the United States, operating over 1,200 branches and approximately 3,200 ATMs across 11 states. We're an equal opportunity employer, valuing diversity and promoting a culture of inclusivity. Our commitment to diversity and inclusion is reflected in our hiring practices, which ensure that all candidates are considered based on their qualifications and potential, regardless of their background or identity. **Job Description** As an Online Chat Marketing Specialist at arenaflex, you'll be responsible for developing and executing online chat and customer engagement strategies that drive business results. Your key responsibilities will include: * **Manage vendor relationships**: Collaborate with external vendors to ensure seamless integration of online chat solutions and services. * **Build upon chat roadmap and socialize 12-18 month strategy**: Develop and communicate a comprehensive online chat strategy that aligns with arenaflex's business objectives. * **Develop, refine, and execute online chat and customer engagement recommendations**: Analyze data and market trends to inform online chat and customer engagement strategies that drive business results. * **Manage the monthly online chat transcript and metrics analysis**: Monitor and analyze online chat metrics to identify areas for improvement and optimize chat performance. * **Define and build an online chat service program**: Develop and implement online chat service programs that meet customer needs and drive business results. * **Manage chat script maintenance and compliance**: Ensure that online chat scripts are up-to-date, compliant with regulatory requirements, and aligned with arenaflex's brand voice and tone. * **Socialize chat program insights and results**: Communicate online chat program insights and results to stakeholders, including senior leadership, product teams, and external partners. **Your Compensation Package** As an Online Chat Marketing Specialist at arenaflex, you can expect a competitive compensation package that includes: * **Base salary**: $85,000 - $120,000 per year, depending on experience and qualifications. * **Bonus**: $5,000 - $10,000 per year, based on individual and team performance. * **Relocation assistance**: arenaflex offers relocation assistance to support your move to our headquarters or other locations. **Essential Qualifications** To succeed as an Online Chat Marketing Specialist at arenaflex, you'll need: * **5-7 years of in-depth understanding of online sales and marketing tactics, online chats, customer engagement, and online customer service tactics**: Proven experience in developing and executing online chat and customer engagement strategies that drive business results. * **Ability to manage multiple workstreams, build cross-functional relationships, and manage risk**: Strong project management skills, with the ability to prioritize tasks, manage multiple stakeholders, and mitigate risks. * **Experience in customer experience design, web analytics, and A/B split**: Familiarity with customer experience design principles, web analytics tools, and A/B split testing methodologies. * **Bachelors degree, BA in eCommerce or Web Marketing preferred, MBA is an added advantage**: A degree in a relevant field, such as eCommerce or Web Marketing, is preferred, but not required. An MBA can be an added advantage. **Preferred Qualifications** While not required, the following qualifications are highly desirable: * **Like to travel (25%):** arenaflex offers opportunities for travel, including conferences, training sessions, and business meetings. * **Experience with online chat platforms and tools**: Familiarity with online chat platforms, such as LiveChat, Intercom, or Freshdesk, is highly desirable. * **Certifications in online marketing or customer experience**: Certifications, such as HubSpot Inbound Marketing or Customer Experience Certification, can be an added advantage. **Additional Information** arenaflex is committed to maintaining the confidentiality of all candidate information, in accordance with EEO guidelines. We're an equal opportunity employer, and we welcome applications from diverse candidates who share our values and commitment to excellence. **How to Apply** If you're a motivated and experienced online chat marketing professional looking for a new challenge, apply now to join arenaflex's team! Click on the link below to register your interest and submit your application: Apply Job! We look forward to hearing from you! Apply for this job