**Experienced Online Chat Consultant in Charlotte, NC - Drive Customer Engagement for arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that drive business growth and loyalty. As a leading insurance agency, we're committed to helping our clients achieve their financial objectives through comprehensive financial and health planning services. We're now seeking an experienced Online Chat Consultant to join our team in Charlotte, NC, and play a key role in shaping the future of customer engagement. **About arenaflex** arenaflex is a dynamic and innovative insurance agency that's dedicated to providing personalized solutions to our clients. Our team of experts is passionate about delivering exceptional customer experiences that drive business growth and loyalty. With a strong focus on customer-centricity, we're committed to building long-term relationships with our clients and helping them achieve their financial objectives. **Job Description** As an Online Chat Consultant at arenaflex, you'll be responsible for providing exceptional real-time interaction with customers across a variety of web pages. Acting as a Subject Matter Expert, you'll use your internet navigation knowledge and customer service skills to guide customers through the applicable website to find information, services, and products. This will be done while handling multiple chat sessions at the same time in a prompt, professional, and friendly manner. **Key Responsibilities** * Lead customers through a variety of requests via the Click-to-Chat application, including: + Detailed product information + Configurations/availability + Sales incentives/campaign fulfillment + Dealer locations/inventory searches + Brochure fulfillment + Test drive appointment scheduling + General information and/or questions * Provide effective pro-active and re-active online chat support for customers and prospective customers who are visiting various client websites * Establish a rapport and build confidence in the arenaflex brand recognition by proactively promoting arenaflex products and services * Educate consumers via Click-to-Chat and email on current products, packages, and incentives while generating product excitement and ultimately driving the customer to action * Maintain knowledge, understanding, and compliance with state regulations and company policies * Document detailed status of all interactions indicating appropriate outcome and follow up requirements * Ensure maximum service level, quality, customer satisfaction, productivity, and personal goals are met while also following all policies, procedures, and controls * Meet specified goals and sales conversion metrics as set by the Percepta and/or client while maintaining high quality standards and adherence to all client requirements **Essential Qualifications** * Proficient written and verbal communication skills in English * Strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment * Ability to compose professional emails (a plus) * Upbeat positive attitude and professional demeanor * Articulate and well accustomed to a client-facing role **Preferred Qualifications** * Experience in a customer-facing role, preferably in the insurance industry * Knowledge of insurance products and services * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities and deadlines **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong knowledge of internet navigation and customer service principles * Ability to maintain confidentiality and handle sensitive information * Strong attention to detail and organizational skills **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As an Online Chat Consultant, you'll have the opportunity to: * Develop your skills and knowledge in customer service, insurance, and sales * Work with a dynamic and innovative team that's passionate about delivering exceptional customer experiences * Participate in ongoing training and development programs to enhance your skills and knowledge * Collaborate with cross-functional teams to drive business growth and loyalty **Work Environment and Company Culture** arenaflex is a dynamic and innovative insurance agency that's committed to creating a positive and inclusive work environment. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to building long-term relationships with our clients. We offer a range of benefits and perks, including: * Competitive salary and benefits package * Opportunities for career growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Flexible work arrangements and work-life balance **Compensation, Perks, and Benefits** arenaflex offers a competitive salary and benefits package, including: * Competitive salary * Comprehensive health insurance * 401(k) retirement plan * Paid time off and holidays * Flexible work arrangements and work-life balance * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and customer-focused individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Apply for this job