**Experienced Network Support Specialist – IT Infrastructure Management and Incident Resolution**

Are you a highly motivated and detail-oriented individual with a passion for IT infrastructure management and incident resolution? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the esteemed team at blithequark, a world-renowned retailer with a commitment to excellence and a family-driven culture that fosters growth and success. As a Network Support Specialist at blithequark, you will play a critical role in ensuring seamless IT operations across our global network. You will be responsible for proactively investigating network issues, collaborating with our specialist teams to drive towards service restoration, and providing exceptional customer support to our internal stakeholders. If you have a strong background in IT infrastructure management, excellent communication skills, and a passion for problem-solving, we encourage you to apply for this exciting opportunity. **Job Summary** As a Network Support Specialist at blithequark, you will be responsible for: * Arranging and delivering Cisco equipment * Reviewing and processing Organization Trucks satisfaction demands * Supporting and processing Organization Trucks project tasks * Attending scheduled training to ensure ability to support existing and future state network conditions: Warehouse, Terminal, Server farm, Provincial Office, Colocation, and Cloud * Understanding ITIL/Trucks incident, problem, change, information, and request processes * Suggesting or implementing enhancements for team processes and procedures * Ensuring that incident documentation is thorough, accurate, and complete * Providing guidance and direction to clients, teams, and other support individuals regarding daily activities, project drives, network activities, and support issues * Building and maintaining helpful, cooperative, effective relationships * Providing answers to clients by identifying issues, exploring replies, and directing clients through remedial actions * Providing essential technical support and ensuring compliance to established rules and methods for monitoring performance * Fixing issues in LAN framework, testing, and designing software * Assessing network performance to improve the organization * Planning upgrades and maintenance without disrupting business workflow * Providing technical guidance and giving network framework training to colleagues * Working with vendors to obtain required hardware for the organizations and frameworks * Identifying, analyzing, and resolving network switching and transmission framework issues while minimizing impact on client support * Distinguishing between primary and secondary network failures * Working the Network Support episode line including opening, focusing on, investigating, following-up, telling, raising, conveying, recording, and attracting extra assets on a case-by-case basis for incident resolution * Answering and contributing to Arrange Support hotline calls to help end clients and minimize business interruption * Answering Network Support email requests and demands * Working out Network Support proactive daily task list * Delegating assigned tasks in Smartsheet * Leading and participating in weekly team meetings * Opening and screening Cisco TAC cases on defective Cisco hardware and reviewing the entire process * Reviewing and directing corporate office data wardrobes **Requirements** * Essential understanding of Ethernet, Fiber, Casing Transfer, AVPN, ISDN, Dedicated IP, and Steering protocols * Essential knowledge of network equipment and software including switches, routers, and wireless controllers * Essential understanding of subnetting, VLANs, and network geography * Magnificent written/verbal communication skills, phone behavior, and customer service skills * High-level skills in investigation and analysis with incidents and issues * Experience or understanding of ITIL/Trucks incident, problem, change, information, and request processes * Shown strong work ethic and positive, developed, professional attitude * Should be self-motivated and able to work independently, with minimal management * Process-oriented, understands the benefits of processes, and the need for consistency * Ability to explain or convey technical terms to non-technical audiences * Effectively searches for, suggests or implements enhancements for team processes and methodologies * Should be able to function well under pressure and within time requirements * Innovative, creative, and very responsive with a strong desire to keep moving * Should be a cooperative person and work collaboratively with others sharing ideas, working together and ultimately putting team objectives first * Shown strong association skills to comply with tight time constraints * A solid understanding of Google Suite * Periodic travel may be required * Willing to help off-hours function as required including weekends, holidays, and 24/7 on-standby liabilities on a rotational basis **Preferred Qualifications** * Great understanding of blithequark business warehouse and stop hardware * Essential knowledge of Organization checking tools to aid issue prevention and resolution * Reading up for or have CCNA certification * Organizing degree * ITIL Foundation Certification * Knowledge of pre-arranging languages (Python, Google Applications Script, etc.) **Job Benefits** * Competitive Pay: blithequark is known for offering competitive base compensation to its employees. * Healthcare: Comprehensive healthcare, including medical, dental, and vision coverage, is frequently provided. * Retirement Savings Plans: Employees may have access to retirement savings plans, including 401(k) or similar plans, with employer contributions. * Employee Stock Purchase Plan (ESPP): blithequark may offer an ESPP, permitting employees to purchase company stock at a discounted price. * Paid Time (PTO): Liberal vacation and paid time benefits are usually provided to qualified employees. * Employee Assistance Program (EAP): An Employee Assistance Program might be available to offer support for personal or business-related challenges. * Additional Security: Additional security coverage might be offered to employees, providing financial protection for their families. * Disability Benefits: Disability benefits, including short-term and long-term disability insurance, might be part of the benefits package. * Tuition Repayment: blithequark may offer tuition repayment programs to help employees pursuing further education or professional development. * Employee Discounts: Employees frequently receive discounts on blithequark products and services, including in-store purchases. * Career Advancement Opportunities: blithequark emphasizes employee development and may offer opportunities for career growth, training, and progression within the organization. * Flexible Work Arrangements: Depending on the position, employees may have access to flexible work arrangements or alternative work options. If you are a motivated and detail-oriented individual with a passion for IT infrastructure management and incident resolution, we encourage you to apply for this exciting opportunity to join the esteemed team at blithequark. Apply for this job