**Experienced Network Specialist 1 – Customer Service Center, Full-Time, Days at arenaflex**

At arenaflex, we are a leading healthcare organization dedicated to delivering world-class care to our diverse communities. For over 100 years, we have evolved into one of the world's top medical providers for all levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine. Here, the best people come together to deliver arenaflex's mission. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do. We are seeking an experienced Network Specialist 1 to join our Customer Service Center team, working full-time days in Miami, FL. **Job Summary:** The Network Specialist 1 is responsible for the day-to-day documentation, analysis, testing, installation, configuration, maintenance, and monitoring of the arenaflex enterprise computing environment. This role represents a source of accountability for the continual service improvement program. The focal point for reporting incidents and making service requests with an obligation to keep end users informed of service events, actions, and opportunities. Provides technical expertise related to Windows computing environment, application software deployment, and policy-based security management. **Key Responsibilities:** * Provides analysis, diagnosis, installation, setup, configuration, testing, maintenance, monitoring, and resolution of complex computing environment including hands-on operations of hardware, software, and applications for arenaflex including all remote sites. * Logs and tracks requests for assistance related to arenaflex supported systems; gathers and logs appropriate demographic data related to each request. * Receives and processes all IT requests from all arenaflex end-user departments. * Provides documentation, inventory, and asset management, audits, issue tracking within the work order management system, change management, security, and back-ups as outlined by management. * Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made and actions taken until final resolution. * Creates root cause analysis and assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. * Collaborates with LAN and Network Engineers to ensure efficient operation, stability, and security of the arenaflex computing environment. * Communicates application problems and issues to key stakeholders, including management, development, and engineering teams, and end users. * Maintains, customizes, and enhances any software used by Customer Services to provide service. * Participates in quality improvement activities to ensure continuous improvement of services provided. * Provides guidance and/or instruction to end-users. * Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect, and Expertise). * Performs all other related job duties as assigned. **Essential Qualifications:** * Generally requires 1 to 3 years of related experience. * High school diploma is required. * Active license or certification is required as needed, based on the job or specialty. **Preferred Qualifications:** * Bachelor's degree in Computer Science, Information Technology, or related field. * CompTIA A+ or equivalent certification. * Experience with Windows computing environment, application software deployment, and policy-based security management. * Strong analytical and problem-solving skills. * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment and prioritize multiple tasks. **Skills and Competencies:** * Strong technical skills in Windows computing environment, application software deployment, and policy-based security management. * Excellent analytical and problem-solving skills. * Strong communication and interpersonal skills. * Ability to work in a fast-paced environment and prioritize multiple tasks. * Strong attention to detail and organizational skills. * Ability to work independently and as part of a team. **Career Growth Opportunities and Learning Benefits:** At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As a Network Specialist 1, you will have the opportunity to work with a team of experienced professionals and gain hands-on experience in a fast-paced environment. We offer a range of training and development programs to help you advance your career and achieve your goals. **Work Environment and Company Culture:** arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We are committed to creating a work environment that is respectful, supportive, and inclusive of all employees. Our Customer Service Center team is a collaborative and fast-paced environment that requires strong communication and interpersonal skills. **Compensation, Perks, and Benefits:** arenaflex offers a competitive salary and benefits package, including: * Competitive salary range: $60,000 - $80,000 per year. * Comprehensive health insurance package. * 401(k) retirement plan with company match. * Paid time off and holidays. * Opportunities for professional development and career advancement. * Collaborative and inclusive work environment. **How to Apply:** If you are a motivated and experienced Network Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application system. We look forward to hearing from you! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Apply for this job