Experienced National Accounts Customer Service Representative – Delivering Exceptional Support in a Dynamic and Sustainable Environment at blithequark

Introduction to blithequark At blithequark, we are committed to creating a more sustainable world through our innovative environmental services. As a leader in the industry, we provide our customers with a comprehensive set of products and services, including recycling, waste management, and field services. Our mission is to partner with our customers to deliver exceptional support and help them achieve their sustainability goals. We are now seeking an experienced National Accounts Customer Service Representative to join our team and play a vital role in driving our success. Job Overview The National Accounts Customer Service Representative will be responsible for processing and resolving customer service requests in a timely and accurate manner. This is a fully remote role that requires a high level of empathy, professionalism, and respect. The successful candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a team environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Key Responsibilities Provides timely and accurate solutions for customer service requests, while demonstrating a high level of empathy, professionalism, and respect. Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquiries. Inputs standard customer requests into blithequark systems. Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues. Logs and records information about customer support interactions by inputting information into blithequark systems and updating information in a timely and accurate manner. Enters service and route data into computer for billing and route scheduling purposes. Exemplifies high levels of quality, productivity, and efficiency in a manner consistent with continuous quality improvement. Performs other job-related duties as assigned or apparent. Qualifications and Requirements To be successful in this role, you will need to have: An Associate’s or Bachelor’s degree. Knowledge of the waste management industry. Experience using bilingual skills in a business environment. A minimum of 1 year of experience in a call center or other customer service related environment. Experience working in a team environment. A High School diploma or G.E.D. Preferred Qualifications Previous experience in a national accounts customer service role. Knowledge of blithequark services and processes. Experience with customer relationship management (CRM) software. Excellent problem-solving and analytical skills. Skills and Competencies The successful candidate will have: Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Ability to work effectively in a team environment. High level of empathy, professionalism, and respect. Ability to adapt to changing situations and priorities. Strong organizational and time management skills. Career Growth and Development At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs to help you build your skills and advance your career. Our goal is to provide you with the tools and resources you need to succeed in your role and achieve your career goals. Work Environment and Company Culture blithequark is a dynamic and sustainable company that values its employees and is committed to creating a positive work environment. We believe in fostering a culture of inclusivity, diversity, and respect, where every employee feels valued and supported. Our company values guide our daily actions, and we are proud of our high employee engagement score. Compensation and Benefits We offer a competitive hourly rate of $19.50 USD, as well as a range of benefits, including: Comprehensive medical benefits coverage, dental plans, and vision coverage. Health care and dependent care spending accounts. Short- and long-term disability. Life insurance and accidental death & dismemberment insurance. Employee and Family Assistance Program (EAP). Employee discount programs. Retirement plan with a generous company match. Employee Stock Purchase Plan (ESPP). Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to creating a more sustainable world, and we believe that our employees are the key to our success. Join our team and be part of a dynamic and sustainable company that values its employees and is committed to making a positive impact on the environment. Don't miss out on this opportunity to join a leading company in the environmental services industry. Apply now to become a part of our team and start your journey to a rewarding and challenging career. Apply for this job