**Experienced Mortgage Customer Outreach Specialist II – Collections and Customer Service Expert**
At arenaflex, we're committed to making a difference in people's lives and uplifting the diverse communities we serve. As a Mortgage Customer Outreach Specialist II, you'll play a vital role in our collections and customer service team, working closely with consumers to resolve mortgage loan delinquencies and maintain compliance with state and federal laws and regulations.
**Job Summary:**
We're seeking an experienced and skilled Mortgage Customer Outreach Specialist II to join our team at arenaflex. As a key member of our collections and customer service team, you'll be responsible for initiating contact with consumers in early to late stages of default on their mortgage loans, collecting past due payments, and maintaining compliance with all applicable laws and regulations. If you have a passion for customer service, negotiation, and collections, and are looking for a challenging and rewarding role, we encourage you to apply.
**Primary Responsibilities:**
* Initiate contact with consumers in early to late stages of default on their mortgage loans with arenaflex, with the goal of collecting past due payments while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
* Collect consumer financial information, assess consumer's ability to repay their delinquency, identify appropriate solutions, and arrange repayment plans or identify referrals to Loss Mitigation or Alternative Lending as necessary.
* Analyze financial statements and loan opening documents to assess the likelihood of recovery.
* Perform skip tracing to locate consumers who have moved or changed contact information.
* Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the various stages of delinquency.
* Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made.
* Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action.
* Analyze account files to assess whether referral to foreclosure is appropriate.
* Identify and resolve problematic account situations where appropriate.
* Understand the workflow necessary for account maintenance/corrections.
* Assist in the training of new hires as requested by management.
* Adhere to applicable compliance/operational risk controls in accordance with arenaflex or regulatory standards and policies.
* Maintain arenaflex internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
* Promote an environment that supports diversity and reflects the arenaflex brand.
**Scope of Responsibilities:**
* Initiates direct contact with consumers to collect past due payments and resolve mortgage loan delinquencies.
* Collaborates with consumers to identify and implement repayment plans or alternative solutions.
* Analyzes financial statements and loan opening documents to assess the likelihood of recovery.
* Performs skip tracing to locate consumers who have moved or changed contact information.
**Education and Experience Required:**
* A combined 3 years' higher education and/or work experience, with a minimum of 1 year collections or customer service experience.
* Ability to communicate effectively and professionally over the phone.
* Excellent communication and customer service skills.
* Experience and skill with negotiation.
* Proficiency with word processing and spreadsheet software.
**Education and Experience Preferred:**
* Bachelor's degree.
* 2 years' collections experience.
* Knowledge of arenaflex systems.
* Familiarity with skip tracing software and servicing systems.
**Skills and Competencies:**
* Excellent communication and customer service skills.
* Ability to negotiate and resolve conflicts.
* Strong analytical and problem-solving skills.
* Proficiency with word processing and spreadsheet software.
* Ability to work in a fast-paced environment and meet deadlines.
* Strong attention to detail and organizational skills.
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program to help you develop your skills and advance your career.
* Opportunities for professional growth and development in a dynamic and supportive environment.
* Collaborative and inclusive team culture that values diversity and promotes a sense of belonging.
* Flexible work arrangements and remote work options to support work-life balance.
**Work Environment and Company Culture:**
* arenaflex is a dynamic and supportive work environment that values diversity and promotes a sense of belonging.
* Collaborative and inclusive team culture that encourages open communication and teamwork.
* Flexible work arrangements and remote work options to support work-life balance.
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
**Compensation, Perks, and Benefits:**
* Competitive salary range: $18.57 - $30.95 Hourly (USD).
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
* Flexible work arrangements and remote work options to support work-life balance.
* Opportunities for professional growth and development in a dynamic and supportive environment.
**How to Apply:**
If you're a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply. Please submit your application today, and join our team at arenaflex!
**Equal Opportunity/Affirmative Action Employer:**
arenaflex is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans. We are committed to creating a diverse and inclusive work environment that values diversity and promotes a sense of belonging.
**Contact Us:**
If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at [email protected] for assistance.
Apply Now
Apply Now
**Job Summary:**
We're seeking an experienced and skilled Mortgage Customer Outreach Specialist II to join our team at arenaflex. As a key member of our collections and customer service team, you'll be responsible for initiating contact with consumers in early to late stages of default on their mortgage loans, collecting past due payments, and maintaining compliance with all applicable laws and regulations. If you have a passion for customer service, negotiation, and collections, and are looking for a challenging and rewarding role, we encourage you to apply.
**Primary Responsibilities:**
* Initiate contact with consumers in early to late stages of default on their mortgage loans with arenaflex, with the goal of collecting past due payments while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
* Collect consumer financial information, assess consumer's ability to repay their delinquency, identify appropriate solutions, and arrange repayment plans or identify referrals to Loss Mitigation or Alternative Lending as necessary.
* Analyze financial statements and loan opening documents to assess the likelihood of recovery.
* Perform skip tracing to locate consumers who have moved or changed contact information.
* Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the various stages of delinquency.
* Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made.
* Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action.
* Analyze account files to assess whether referral to foreclosure is appropriate.
* Identify and resolve problematic account situations where appropriate.
* Understand the workflow necessary for account maintenance/corrections.
* Assist in the training of new hires as requested by management.
* Adhere to applicable compliance/operational risk controls in accordance with arenaflex or regulatory standards and policies.
* Maintain arenaflex internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
* Promote an environment that supports diversity and reflects the arenaflex brand.
**Scope of Responsibilities:**
* Initiates direct contact with consumers to collect past due payments and resolve mortgage loan delinquencies.
* Collaborates with consumers to identify and implement repayment plans or alternative solutions.
* Analyzes financial statements and loan opening documents to assess the likelihood of recovery.
* Performs skip tracing to locate consumers who have moved or changed contact information.
**Education and Experience Required:**
* A combined 3 years' higher education and/or work experience, with a minimum of 1 year collections or customer service experience.
* Ability to communicate effectively and professionally over the phone.
* Excellent communication and customer service skills.
* Experience and skill with negotiation.
* Proficiency with word processing and spreadsheet software.
**Education and Experience Preferred:**
* Bachelor's degree.
* 2 years' collections experience.
* Knowledge of arenaflex systems.
* Familiarity with skip tracing software and servicing systems.
**Skills and Competencies:**
* Excellent communication and customer service skills.
* Ability to negotiate and resolve conflicts.
* Strong analytical and problem-solving skills.
* Proficiency with word processing and spreadsheet software.
* Ability to work in a fast-paced environment and meet deadlines.
* Strong attention to detail and organizational skills.
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program to help you develop your skills and advance your career.
* Opportunities for professional growth and development in a dynamic and supportive environment.
* Collaborative and inclusive team culture that values diversity and promotes a sense of belonging.
* Flexible work arrangements and remote work options to support work-life balance.
**Work Environment and Company Culture:**
* arenaflex is a dynamic and supportive work environment that values diversity and promotes a sense of belonging.
* Collaborative and inclusive team culture that encourages open communication and teamwork.
* Flexible work arrangements and remote work options to support work-life balance.
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
**Compensation, Perks, and Benefits:**
* Competitive salary range: $18.57 - $30.95 Hourly (USD).
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
* Flexible work arrangements and remote work options to support work-life balance.
* Opportunities for professional growth and development in a dynamic and supportive environment.
**How to Apply:**
If you're a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply. Please submit your application today, and join our team at arenaflex!
**Equal Opportunity/Affirmative Action Employer:**
arenaflex is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans. We are committed to creating a diverse and inclusive work environment that values diversity and promotes a sense of belonging.
**Contact Us:**
If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at [email protected] for assistance.
Apply Now
Apply Now