**Experienced Medical Operations Support Specialist – Healthcare Management and Technical Support**

Remote Full-time
About Restore Hyper Wellness

Restore Hyper Wellness is the award-winning creator of Hyper Wellness—a revolutionary new category in health. With over 200 studios across 40 states, we deliver innovative, science-backed therapies that empower our clients to look and feel their best. By joining Restore, you’re part of a movement dedicated to expanding the limits of personal potential and performance... to help people do more of what they love.

**Why Join Us?**

• **Pioneering Wellness**: Be a part of an industry-leading company at the forefront of wellness innovation.
• **Impactful Work**: Your contributions will directly influence the quality of care and service our clients receive, making a tangible difference every day.
• **Innovation and Collaboration**: Work in a dynamic environment where you’ll collaborate across multiple departments, contributing to a comprehensive wellness strategy.
• **Commitment to Employee Wellness**: Enjoy complimentary access to Restore’s cutting-edge therapies, including onsite services at our Austin Headquarters office.
• **Growth and Development**: Access opportunities to develop your skills, advance your career, and help shape the future of wellness.

**Role Overview**

Job Title: Experienced Medical Operations Support Specialist
Location: Austin, TX
Department: Operations
Reports to: Medical Operations Manager
Job Type: Full-time, Exempt

The Experienced Medical Operations Support Specialist plays a vital support role within the Restore Medical team, focusing on enhancing the efficiency and effectiveness of medical operations. This position involves coordinating processes and communication between departments, providing technical support, and assisting the corporate medical team to enhance client care and operational efficiency. The ideal candidate in this role will have a Medical background and strong understanding of healthcare management systems.

**Key Responsibilities:**

• **Process Enhancement**: Coordinate and optimize medical operations processes to improve efficiency and effectiveness.
• **Technical Support**: Provide technical support to the corporate medical team, including troubleshooting and resolving issues with medical systems and technologies.
• **Communication**: Facilitate communication between departments to ensure seamless coordination and collaboration.
• **Data Analysis**: Analyze data to identify trends and areas for improvement, and develop recommendations to enhance client care and operational efficiency.
• **Quality Improvement**: Assist in the development and implementation of quality improvement initiatives to enhance client satisfaction and outcomes.
• **Training and Development**: Provide training and support to staff on medical operations processes and systems.
• **Compliance**: Ensure compliance with regulatory requirements and company policies.

**Essential Qualifications:**

• **Education**: Bachelor’s Degree in healthcare administration, information technology, or a related field.
• **Experience**: 2+ years of experience in healthcare operations or technical support, particularly with medical systems and technologies.
• **Skills and Abilities**: Strong analytical and problem-solving skills, excellent communication and organizational abilities, and ability to work independently and collaboratively in a fast-paced environment.

**Preferred Qualifications:**

• **EHR Systems**: Familiarity with electronic health record (EHR) systems and healthcare management software.
• **Medical Management**: Experience with medical management systems and technologies.
• **Project Management**: Experience with project management principles and practices.

**Skills and Competencies:**

• **Analytical and Problem-Solving Skills**: Strong analytical and problem-solving skills to identify and resolve complex issues.
• **Communication and Collaboration**: Excellent communication and collaboration skills to work effectively with cross-functional teams.
• **Organizational and Time Management**: Strong organizational and time management skills to prioritize tasks and meet deadlines.
• **Technical Skills**: Proficiency in medical systems and technologies, including EHR systems and healthcare management software.
• **Leadership and Coaching**: Ability to provide training and support to staff on medical operations processes and systems.

**Career Growth Opportunities and Learning Benefits:**

• **Professional Development**: Access to training and development opportunities to enhance your skills and knowledge.
• **Mentorship**: Opportunities to work with experienced professionals and receive mentorship and guidance.
• **Career Advancement**: Opportunities for career advancement and growth within the company.
• **Networking**: Opportunities to network with professionals in the healthcare industry.

**Work Environment and Company Culture:**

• **Dynamic and Collaborative Environment**: Work in a dynamic and collaborative environment where you’ll have the opportunity to contribute to a comprehensive wellness strategy.
• **Committed to Employee Wellness**: Enjoy complimentary access to Restore’s cutting-edge therapies, including onsite services at our Austin Headquarters office.
• **Flexible Work Arrangements**: Flexible work arrangements to support work-life balance.
• **Inclusive and Diverse Culture**: Work in an inclusive and diverse culture that values and celebrates individual differences.

**Compensation, Perks, and Benefits:**

• **Competitive Salary**: Competitive salary and annual bonus.
• **Insurance Benefits**: Insurance benefits effective within 30 days of start date.
• **401k Match**: 401k match up to 4%.
• **Monthly Fitness Reimbursement**: Monthly fitness reimbursement.
• **Flexible PTO**: Flexible PTO.
• **Complementary and Discounted Therapies**: Complimentary and discounted therapies in-studio and in-office.

**Equal Opportunity Employer:**

Restore Hyper Wellness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Join Our Team!**

This is a fantastic opportunity to grow your career. If you have the skills and passion we’re looking for, please submit your application today.

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