Experienced Medical Imaging Customer Service Engineer III – Advanced MR/CT Equipment Maintenance and Repair Specialist
Welcome to arenaflex
At arenaflex, we believe that every interaction has the power to change a life. As a nationwide company of passionate medical equipment management experts, we proudly serve hospitals and healthcare facilities to ensure that quality medical equipment is in the right place at the right time for effective patient care. We value our diversity and celebrate our differences, always seeking diverse backgrounds, ideas, and experiences. Make an impact in healthcare and grow your career with Team arenaflex!
About the Role
The Field Service Engineer III is a critical role at arenaflex, responsible for maintaining high-quality medical imaging equipment for our customers. This includes systems applications, quality checks, calibration, operating system help, software assistance, technical support, and issue troubleshooting. As a skilled medical imaging equipment maintenance and repair specialist, you will have the opportunity to work with advanced MR/CT equipment, making a real impact on patients' lives.
What You Will Do in This Role
In this role, you will be responsible for providing exceptional customer service and technical support to our clients. Your key responsibilities will include:
FIELD SUPPORT (75%): Troubleshoot high-end medical imaging equipment, establish and adhere to preventative maintenance schedules, maintain customer service logs and internal service records, and solve issues with medical imaging applications, electrical components, computer hardware, and software, mechanical and hydraulic systems.
TECHNICAL SUPPORT (10%): Deliver technical support on high-end medical imaging equipment online and/or via telephone, communicate daily with customers to ensure resolution and proper follow-up, and maintain system performance by performing system monitoring and evaluation, and performance tuning.
APPLICATIONS SUPPORT (5%): Interact regularly with radiologists, technicians, physicians, and other medical professionals to keep abreast of new and existing imaging solutions, issues, and trends.
SOFTWARE SUPPORT (10%): Provide continuous up-time support for applications software issues associated with the X-ray and Vascular modalities, utilize Digital Imaging and Communications in Medicine (DICOM) for viewing, filming, archiving, networking, and database administration, and prepare users by designing and conducting training programs, providing software support and reference.
What You Will Need for This Role
To be successful in this role, you will need:
Minimum 12 years of high-end medical imaging equipment maintenance and repair experience.
High School Diploma or GED.
Must hold a current, valid, and unrestricted driver's license. Must have a safe driving record based on arenaflex policies.
Basic computer skills; understanding of computer networks and equipment interaction.
Willingness to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as needed to support a 24/7 schedule.
Willingness to travel periodically to support business needs.
The ability to lift, push and/or pull up to 75 pounds.
The ability to often bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand and walk for extended periods of time.
Essential Qualifications
In addition to the above requirements, the ideal candidate will have:
Excellent communication and customer service skills.
Strong technical skills and knowledge of medical imaging equipment.
Ability to work independently and as part of a team.
Strong problem-solving and analytical skills.
Ability to adapt to changing priorities and deadlines.
Preferred Qualifications
While not required, the following qualifications are preferred:
Advanced degree in a related field (e.g. biomedical engineering, electronics engineering).
Certification in medical imaging equipment maintenance and repair (e.g. CMIA, CRES).
Experience with ISO13485 standards and quality assurance processes.
Knowledge of DICOM and other medical imaging protocols.
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
Technical skills: Strong knowledge of medical imaging equipment, computer hardware and software, and networking protocols.
Communication skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and other stakeholders.
Problem-solving skills: Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
Customer service skills: Excellent customer service skills, with the ability to provide exceptional support and service to our clients.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Field Service Engineer III, you will have access to:
Comprehensive training programs to enhance your technical skills and knowledge.
Opportunities for career advancement and professional growth.
A supportive and collaborative work environment that encourages learning and development.
Access to industry-leading technology and equipment.
Work Environment and Company Culture
At arenaflex, we pride ourselves on our positive and supportive work environment. As a member of our team, you can expect:
A collaborative and dynamic work environment that encourages teamwork and innovation.
A culture that values diversity, equity, and inclusion.
A commitment to employee well-being and work-life balance.
Opportunities for social responsibility and community engagement.
Compensation, Perks, and Benefits
At arenaflex, we offer a competitive compensation package that includes:
A salary range of $72,867.87-$189,435.54, depending on experience and location.
Comprehensive benefits package, including medical, dental, and vision insurance.
401K saving plan with employer match.
Tuition reimbursement and education assistance programs.
Flexible spending accounts and health savings accounts.
Life insurance options and disability insurance.
Paid time off and holidays.
Employee discounts and perks.
Conclusion
If you are a motivated and skilled medical imaging equipment maintenance and repair specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to making a positive impact on the lives of our patients and customers, and we believe that you can be an integral part of our team. Apply today and take the first step towards a rewarding and challenging career with arenaflex!
Apply Now
At arenaflex, we believe that every interaction has the power to change a life. As a nationwide company of passionate medical equipment management experts, we proudly serve hospitals and healthcare facilities to ensure that quality medical equipment is in the right place at the right time for effective patient care. We value our diversity and celebrate our differences, always seeking diverse backgrounds, ideas, and experiences. Make an impact in healthcare and grow your career with Team arenaflex!
About the Role
The Field Service Engineer III is a critical role at arenaflex, responsible for maintaining high-quality medical imaging equipment for our customers. This includes systems applications, quality checks, calibration, operating system help, software assistance, technical support, and issue troubleshooting. As a skilled medical imaging equipment maintenance and repair specialist, you will have the opportunity to work with advanced MR/CT equipment, making a real impact on patients' lives.
What You Will Do in This Role
In this role, you will be responsible for providing exceptional customer service and technical support to our clients. Your key responsibilities will include:
FIELD SUPPORT (75%): Troubleshoot high-end medical imaging equipment, establish and adhere to preventative maintenance schedules, maintain customer service logs and internal service records, and solve issues with medical imaging applications, electrical components, computer hardware, and software, mechanical and hydraulic systems.
TECHNICAL SUPPORT (10%): Deliver technical support on high-end medical imaging equipment online and/or via telephone, communicate daily with customers to ensure resolution and proper follow-up, and maintain system performance by performing system monitoring and evaluation, and performance tuning.
APPLICATIONS SUPPORT (5%): Interact regularly with radiologists, technicians, physicians, and other medical professionals to keep abreast of new and existing imaging solutions, issues, and trends.
SOFTWARE SUPPORT (10%): Provide continuous up-time support for applications software issues associated with the X-ray and Vascular modalities, utilize Digital Imaging and Communications in Medicine (DICOM) for viewing, filming, archiving, networking, and database administration, and prepare users by designing and conducting training programs, providing software support and reference.
What You Will Need for This Role
To be successful in this role, you will need:
Minimum 12 years of high-end medical imaging equipment maintenance and repair experience.
High School Diploma or GED.
Must hold a current, valid, and unrestricted driver's license. Must have a safe driving record based on arenaflex policies.
Basic computer skills; understanding of computer networks and equipment interaction.
Willingness to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as needed to support a 24/7 schedule.
Willingness to travel periodically to support business needs.
The ability to lift, push and/or pull up to 75 pounds.
The ability to often bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand and walk for extended periods of time.
Essential Qualifications
In addition to the above requirements, the ideal candidate will have:
Excellent communication and customer service skills.
Strong technical skills and knowledge of medical imaging equipment.
Ability to work independently and as part of a team.
Strong problem-solving and analytical skills.
Ability to adapt to changing priorities and deadlines.
Preferred Qualifications
While not required, the following qualifications are preferred:
Advanced degree in a related field (e.g. biomedical engineering, electronics engineering).
Certification in medical imaging equipment maintenance and repair (e.g. CMIA, CRES).
Experience with ISO13485 standards and quality assurance processes.
Knowledge of DICOM and other medical imaging protocols.
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
Technical skills: Strong knowledge of medical imaging equipment, computer hardware and software, and networking protocols.
Communication skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and other stakeholders.
Problem-solving skills: Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
Customer service skills: Excellent customer service skills, with the ability to provide exceptional support and service to our clients.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Field Service Engineer III, you will have access to:
Comprehensive training programs to enhance your technical skills and knowledge.
Opportunities for career advancement and professional growth.
A supportive and collaborative work environment that encourages learning and development.
Access to industry-leading technology and equipment.
Work Environment and Company Culture
At arenaflex, we pride ourselves on our positive and supportive work environment. As a member of our team, you can expect:
A collaborative and dynamic work environment that encourages teamwork and innovation.
A culture that values diversity, equity, and inclusion.
A commitment to employee well-being and work-life balance.
Opportunities for social responsibility and community engagement.
Compensation, Perks, and Benefits
At arenaflex, we offer a competitive compensation package that includes:
A salary range of $72,867.87-$189,435.54, depending on experience and location.
Comprehensive benefits package, including medical, dental, and vision insurance.
401K saving plan with employer match.
Tuition reimbursement and education assistance programs.
Flexible spending accounts and health savings accounts.
Life insurance options and disability insurance.
Paid time off and holidays.
Employee discounts and perks.
Conclusion
If you are a motivated and skilled medical imaging equipment maintenance and repair specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to making a positive impact on the lives of our patients and customers, and we believe that you can be an integral part of our team. Apply today and take the first step towards a rewarding and challenging career with arenaflex!
Apply Now