**Experienced Medical Billing Customer Support Specialist – Hybrid Role in Orlando, FL at arenaflex**

Join arenaflex, a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment, as we seek a dedicated and detail-oriented Medical Billing Customer Support Specialist to join our team. In this hybrid role, you will provide exceptional support to patients, referral sources, and employees while ensuring accuracy in clinical, billing, and care-related information. **About arenaflex** arenaflex is a company that helps patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care. Our mission is to deliver exceptional patient experiences, and we're committed to making a positive impact in the lives of our customers. **Job Summary** As a Medical Billing Customer Support Specialist, you will be the first point of contact for new customers, providing support and guidance on our products and services. Your primary responsibilities will include: * Processing new orders, responding to questions, and resolving issues in a timely manner * Collecting co-pays and deductible amounts * Conducting insurance verification and eligibility for services/products * Developing and maintaining a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines * Maintaining accuracy and quality control throughout patient contact and data input * Managing all aspects of initial intake, including answering phone calls, receiving faxes, collecting patient and referral source information, and processing paperwork **Essential Job Duties and Responsibilities** * Provide exceptional customer service to patients, referral sources, and employees * Process new orders, respond to questions, and resolve issues in a timely manner * Collect co-pays and deductible amounts * Conduct insurance verification and eligibility for services/products * Develop and maintain a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines * Maintain accuracy and quality control throughout patient contact and data input * Manage all aspects of initial intake, including answering phone calls, receiving faxes, collecting patient and referral source information, and processing paperwork * Develop and maintain working knowledge of current products and services offered by arenaflex and all applicable governmental regulations * Provide education to referral sources, patients, and employees on qualifications for service and 3rd party billing * Provide product/service information by answering questions and offering assistance * Provide technical assistance to customers as required * Perform other duties as assigned **Qualifications** * High school diploma or GED equivalent, required * Experience with medical billing practices and of billing reimbursement, preferred * Experience in the medical field and administrative record management, preferred * One year of related work experience, preferred * Ability to accurately perform simple mathematical calculations * Effective communication skills in English, both oral and written * Ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual) * Ability to maintain confidentiality, discretion, and caution when handling sensitive information * Self-motivation, organized, time-management, and deductive problem-solving skills * Ability to work independently and as part of a team **Skills and Competencies** * Accurately perform simple mathematical calculations * Effectively communicate in English; both oral and written * Interpret a variety of communications (verbal, non-verbal, written, listening, and visual) * Maintain confidentiality, discretion, and caution when handling sensitive information * Multi-task along with attention to detail * Self-motivation, organized, time-management, and deductive problem-solving skills * Work independently and as part of a team **Physical Demands** * Lift and carry office equipment at times * Requires sitting, walking, standing, talking, and listening * Requires close vision to small print on computer and/or tablet and paperwork **Benefits** * Generous paid time off and paid holidays * Overtime pay for non-exempt hourly positions based on business needs * Commission for Account Executives * Fixed and variable rate car reimbursement for Area Managers and Account Executives * Employee discount program * Employee recognition program * Bonus and incentive opportunities * Mileage reimbursement (when applicable for the position) * Telephone reimbursement (when applicable for the position) * EAP * 401k * Medical, Prescription, Dental, and Vision * HSA and FSA/Dependent Care FSA * Life Insurance, Disability, Accidental death, Identity protection, and Legal services * Meru Health Mental health and Mercer SmartConnect Medicare programs * Livongo Diabetes and High Blood Pressure programs * Healthcare Bluebook and RX Savings solutions programs * HEPB and TB vaccinations **Work Environment and Company Culture** arenaflex is committed to creating a positive and inclusive work environment that supports the growth and development of our employees. We offer a dynamic and collaborative culture that encourages open communication, teamwork, and innovation. Our employees are passionate about delivering exceptional patient experiences and making a positive impact in the lives of our customers. **How to Apply** If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement. Apply for this job