**Experienced Marketing Analyst – Inbound Phone and Chat Operations**
At arenaflex, we're dedicated to empowering individuals and businesses to achieve their full potential. As a global and diverse community of colleagues, we're committed to backing our customers, communities, and each other with unwavering support. When you join arenaflex, you'll embark on a unique and meaningful career journey that's tailored to your needs and aspirations. Our company values and powerful backing promise to provide the world's best customer experience every day, with integrity, inclusivity, and a sense of belonging.
**Join arenaflex and be part of a dynamic team that's shaping the future of customer engagement.**
The Global Commercial Services (GCS) US Small Business Prospect Marketing team at arenaflex is at the forefront of innovation, delivering highly engaging experiences to prospective business customers. Our team strives to attract and convert new business card customers through both digital and phone touchpoints, driving revenue growth for arenaflex. As an Analyst for the Inbound Phone and Chat Team, you'll play a critical role in supporting Sales strategy and leveraging external dialogic vendors to deliver new card acquisitions that exceed historical channel performance and meet our revenue goals.
**How will you make an impact in this role?**
As an Experienced Marketing Analyst – Inbound Phone and Chat Operations, you'll have the opportunity to:
* Leverage high volumes of data to identify historical information, trends, risks, and opportunities that enable us to accurately forecast new accounts in monthly forecasting exercises.
* Derive insights from reporting data and effectively communicate performance levers that impact results to Senior Leadership.
* Manage and maintain channel reporting dashboards critical for driving business decisions.
* Oversee all phone and chat channel campaign execution with the management of two direct reports, assisting with any escalations and removal of roadblocks ensuring all deadlines are met.
* Assist in the development of strategic initiatives to strengthen agent conversion rate and drive results.
* Manage chat channel operations through collaboration with technology partners and agent vendors.
* Provide ad-hoc Project Management support for various channel initiatives.
**What are we looking for in a candidate?**
* 1-3 years of experience with demonstrated Excel proficiency
* Strong organization and clear, articulate communication abilities
* Ability to analyze and interpret business and financial data and draw strategic conclusions
* Excellent attention to detail
* Proven ability to build and foster relationships
* Strong project management skills with the ability to manage multiple projects with tight deadlines.
* Positive energy and enthusiasm with a "can-do" attitude
* Results driver with exceptional sense of accountability and ownership
* Self-starter with strong problem-solving skills who can work independently, as well as within a team
* Bachelor's degree in business, marketing preferred
**What benefits and perks can you expect?**
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
**Why choose arenaflex?**
* We're a global and diverse community of colleagues who are passionate about making a difference.
* We offer a unique and meaningful career journey that's tailored to your needs and aspirations.
* We prioritize our colleagues' holistic well-being, providing benefits and programs that support their physical, financial, and mental health.
* We're committed to creating an inclusive and supportive work environment where everyone feels seen, heard, and valued.
**How to apply:**
If you're a motivated and results-driven individual who is passionate about customer engagement and marketing, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We're committed to creating an inclusive and diverse work environment that values and respects the contributions of all colleagues.
**Disclaimer:**
arenaflex will not pursue visa sponsorship for this position. Employment eligibility to work with arenaflex in the U.S. is required.
Apply for this job
**Join arenaflex and be part of a dynamic team that's shaping the future of customer engagement.**
The Global Commercial Services (GCS) US Small Business Prospect Marketing team at arenaflex is at the forefront of innovation, delivering highly engaging experiences to prospective business customers. Our team strives to attract and convert new business card customers through both digital and phone touchpoints, driving revenue growth for arenaflex. As an Analyst for the Inbound Phone and Chat Team, you'll play a critical role in supporting Sales strategy and leveraging external dialogic vendors to deliver new card acquisitions that exceed historical channel performance and meet our revenue goals.
**How will you make an impact in this role?**
As an Experienced Marketing Analyst – Inbound Phone and Chat Operations, you'll have the opportunity to:
* Leverage high volumes of data to identify historical information, trends, risks, and opportunities that enable us to accurately forecast new accounts in monthly forecasting exercises.
* Derive insights from reporting data and effectively communicate performance levers that impact results to Senior Leadership.
* Manage and maintain channel reporting dashboards critical for driving business decisions.
* Oversee all phone and chat channel campaign execution with the management of two direct reports, assisting with any escalations and removal of roadblocks ensuring all deadlines are met.
* Assist in the development of strategic initiatives to strengthen agent conversion rate and drive results.
* Manage chat channel operations through collaboration with technology partners and agent vendors.
* Provide ad-hoc Project Management support for various channel initiatives.
**What are we looking for in a candidate?**
* 1-3 years of experience with demonstrated Excel proficiency
* Strong organization and clear, articulate communication abilities
* Ability to analyze and interpret business and financial data and draw strategic conclusions
* Excellent attention to detail
* Proven ability to build and foster relationships
* Strong project management skills with the ability to manage multiple projects with tight deadlines.
* Positive energy and enthusiasm with a "can-do" attitude
* Results driver with exceptional sense of accountability and ownership
* Self-starter with strong problem-solving skills who can work independently, as well as within a team
* Bachelor's degree in business, marketing preferred
**What benefits and perks can you expect?**
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
**Why choose arenaflex?**
* We're a global and diverse community of colleagues who are passionate about making a difference.
* We offer a unique and meaningful career journey that's tailored to your needs and aspirations.
* We prioritize our colleagues' holistic well-being, providing benefits and programs that support their physical, financial, and mental health.
* We're committed to creating an inclusive and supportive work environment where everyone feels seen, heard, and valued.
**How to apply:**
If you're a motivated and results-driven individual who is passionate about customer engagement and marketing, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We're committed to creating an inclusive and diverse work environment that values and respects the contributions of all colleagues.
**Disclaimer:**
arenaflex will not pursue visa sponsorship for this position. Employment eligibility to work with arenaflex in the U.S. is required.
Apply for this job