**Experienced Manager, Strategic Customer Success – Driving Long-Term Value and Growth at blithequark**

At blithequark, we're revolutionizing the way companies approach customer success, and we're looking for a seasoned leader to join our team as a Manager, Strategic Customer Success. As a key member of our Customer Success organization, you'll play a critical role in driving long-term value and growth for our customers, while inspiring and developing a high-performing team of Customer Success Engineers. **About blithequark** blithequark is a leading provider of innovative software solutions that help companies build, manage, and maintain their digital presence. Our mission is to empower businesses to succeed in a rapidly changing world, and we're committed to delivering exceptional customer experiences that drive growth and profitability. With a strong focus on innovation, collaboration, and customer-centricity, we're building a culture that values openness, optimism, and ownership. **Job Description** As a Manager, Strategic Customer Success at blithequark, you'll be responsible for leading a team of accomplished Customer Success Engineers who are dedicated to providing long-term value to our customers. You'll partner with leadership to create strategic plans and set goals aimed at product adoption and logo retention targets for our Strategic customers, while delivering results within budget and on time. In this role, you'll focus on evolving our current processes to scale at hyper-growth speeds, while leading and developing a team that embodies blithequark's values. **Key Responsibilities** * Oversee a team of high-performing Customer Success Engineers who make data-driven recommendations to our customers on how they can optimize the value of blithequark's software, based on customer analytics and industry best practices. * Manage KPIs, milestones, and long-term goals supportive of the overall company strategic objectives for revenue growth, gross and operating margins. * Collaborate cross-functionally with various partnering teams, as well as broader leadership and executives, to drive customer success and growth. * Develop and implement strategies that create a learning environment, attract and retain top performers, reduce time to proficiency, and scale the team. * Support the development of leaders reporting to you by providing coaching and career development opportunities. * Create and foster a company-wide culture of Customer Success across the organization (Marketing, Product, Sales, Finance, Executive). * Up to 25% travel to client sites, industry events, and other blithequark offices. **What We're Looking For** * 2+ years of experience in a management or supervisory position. * 8+ years of Construction industry expertise. * Understanding of basic SaaS and business metrics, with the knowledge of how to modify strategic plans to deliver against targets; proven track record of delivering results for the business. * Customer support or implementation services experience on SaaS software platforms, including onboarding, training, and client relationships. * Enthusiastic and creative leader with the ability to inspire and motivate others. * Influence through persuasion, negotiation, and consensus-building. * Analytical and process-oriented mindset with a desire for continuous learning and improvement. * Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus. * Understanding of value drivers in recurring revenue business models with experience managing or working within revenue-focused teams at a SaaS company is preferred. **Qualifications** * Bachelor's degree in Business Administration, Marketing, or related field. * Proven track record of delivering results in a customer-facing role. * Strong communication and interpersonal skills. * Ability to work in a fast-paced environment with multiple priorities. * Strong analytical and problem-solving skills. * Experience with customer relationship management (CRM) software. **Additional Information** * This role reports to the Vice President, Strategic Customer Success and can be based remotely from a US location or in our Carpinteria, CA, Tampa, FL, or Austin, TX office. * We're looking for candidates to join our team immediately! * At blithequark, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best. **Perks & Benefits** * Competitive salary and bonus structure. * Comprehensive benefits package, including medical, dental, and vision insurance. * Generous paid time off and holidays. * Career enrichment and development programs. * Access to cutting-edge technology and tools. * Collaborative and dynamic work environment. * Opportunities for professional growth and advancement. **Work Environment and Company Culture** * blithequark is a dynamic and fast-paced environment that values innovation, collaboration, and customer-centricity. * Our team is passionate about delivering exceptional customer experiences and driving growth and profitability. * We're committed to creating a culture that values openness, optimism, and ownership. * We're an equal-opportunity employer and welcome builders of all backgrounds. **How to Apply** If you're a motivated and experienced leader who is passionate about customer success and growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job