**Experienced Manager of Operations and Customer Success – Value-Based Care Transformation**

As a seasoned professional in operations and customer success, you have the unique opportunity to join arenaflex, a public benefit corporation dedicated to empowering independent primary care practices in value-based care. Our mission is to create a healthcare system that is good for patients, good for practices, and good for society. If you're passionate about healthcare transformation and want to make a tangible impact, we invite you to explore this exciting role. **About arenaflex** arenaflex is the largest network of independent primary care in the country, helping practices, health centers, and clinics deliver better care to their patients and thrive in value-based care. Founded in 2014, we've been at the forefront of creating value-based contracts across a wide variety of health plans, flipping the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best – keeping patients healthy. **Job Summary** As a Manager of Operations and Customer Success, you'll play a critical role in helping independent primary care practices succeed in value-based care. You'll work directly with practice partners to optimize success strategies, solve operational challenges, and drive both clinical excellence and financial performance. Your work will directly contribute to better patient care and practice sustainability. **Key Responsibilities** * Support the development and execution of strategies to enhance field team and practice engagement, adoption, and long-term success in arenaflex's value-based care programs. * Support customer success teams in building strong relationships with provider organizations, proactively identifying opportunities for improved performance and satisfaction. * Assist in overseeing and refining operational processes that support customer onboarding, practice transformation, and performance optimization. * Support operational efficiencies by optimizing workflows, enhancing internal coordination, and streamlining field team and practice support structures. * Work closely with product, technology, data analytics, customer insight, corporate communications, and clinical teams to ensure customer feedback informs enhancements to arenaflex's solutions and services. * Identify and implement best practices in customer success, leveraging industry trends and innovative approaches to maximize provider performance in value-based care. * Develop and implement project management strategy, framework, and organizational structure. * Lead and mentor a team of project specialists. * Advocate for field teams and primary care practices, ensuring their needs and challenges are addressed through arenaflex's solutions and services. * Assist the Sr. Director of Operations and Customer Success in executing key projects. **Minimum Qualifications** * 8+ years of experience in operations, customer success, or provider engagement within healthcare, with a focus on value-based care. * Understanding of alternative payment models, ACOs, risk-based contracts, and independent primary care practice dynamics. * Ability to support and contribute to customer success or operational teams in a fast-paced, mission-driven environment. * Strong analytical and problem-solving skills, with experience leveraging data to drive strategy and performance improvement. * Excellent communication and interpersonal abilities, with a track record of engaging providers and internal teams. **Preferred Qualifications** * Experience with healthcare data analytics and practice transformation strategies is a plus. * General understanding of the healthcare landscape, value-based care, and population health programs. **Work Environment and Culture** As a remote-first company, you'll have the flexibility to work from anywhere within the US. Our culture is collaborative, inclusive, and driven by a passion for tackling complex issues with respect, open-mindedness, and a desire to learn. You'll be part of a team that values work-life balance and offers a comprehensive benefits package designed for the overall well-being of our team members. **Benefits and Perks** * Flexible work schedules and the ability to work remotely * Health, dental, and vision insurance paid up to 80% for employees, dependents, and domestic partners * Robust time-off plan (21 days of PTO in your first year) * Two paid volunteer days and 11 paid holidays * 12 weeks paid parental leave for all new parents * Six weeks paid sabbatical after six years of service * Educational Assistant Program and Clinical Employee Reimbursement Program * 401(k) with up to 4% match * Stock options * And much more! **Diversity, Equity, and Inclusion** At arenaflex, we don't just accept differences – we celebrate them! We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. arenaflex is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at arenaflex are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth, or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation. **Compensation** Salary Range: $90,000-$110,000 base + bonus + equity. Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience. If you're passionate about healthcare transformation and want to make a tangible impact, we invite you to apply for this exciting role. Join arenaflex and be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness, and a desire to learn. Apply for this job