**Experienced Manager, Customer Operations (Inbound Virtual Contact Center) – Join arenaflex's High-Growth Insurance Operations Team**

Are you a seasoned leader with a passion for driving high-performance teams and a knack for solving complex problems? Do you thrive in fast-paced, high-volume environments and have a proven track record of elevating performance through structure, accountability, and continuous improvement? If so, we want to hear from you! arenaflex is a pre-IPO startup with a capital, traction, and runway ($240M funded | 40X revenue growth in 4 years | $2T market size). We're a team of brilliant leaders and team members from top companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, Nerdwallet, a16z, and more. Our mission is to disrupt a massive market and take arenaflex to a $5B business in the next few years. **About the Opportunity:** We're seeking an experienced Manager, Customer Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. This is a critical leadership role responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will also partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to ensure we hit our sales and service goals consistently. **Key Responsibilities:** * Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early. * Work closely with team leads to track progress daily, provide feedback, and ensure agents are hitting targets across key sales and service metrics. * Coach and develop team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations. * Own the day-to-day execution of sales and/or service teams, depending on where the business needs are greatest. * Partner with functional leads to ensure alignment on priorities and translate strategic goals into weekly agent-level plans. * Diagnose performance issues at their root and develop action plans that improve inputs, not just outcomes. * Establish proactive mechanisms to prevent issues from recurring. * Work with product and engineering to identify and implement process improvements and system enhancements. **Minimum Requirements:** * 3+ years of experience managing a similar sized team of inbound contact center agents in a high-volume, metric-driven environment. * Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team's performance. * Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes. * Track record of driving performance by managing inputs, not just outcomes. * Comfort working across onshore and offshore teams, ideally in a tech-forward environment. **Ideal Profile:** * You are a systems thinker who thrives on creating structure and accountability. * You have a track record of elevating performance and don't shy away from tough conversations. * You bring urgency, clarity, and high standards to everything you do. * You take full ownership of your domain and don't wait for others to tell you what to do. * You are energized by rolling up your sleeves, digging into data, and solving problems at their root. * You believe feedback is a gift and you proactively seek it. **Why Join arenaflex?** * Join a pre-IPO startup with a massive market size and growth potential. * Work with a talented team of leaders and team members from top companies. * Take ownership of a critical leadership role and drive high-performance teams. * Partner with product, engineering, and business analytics teams to drive innovation and growth. * Enjoy a fast-paced, high-volume environment with opportunities for career growth and learning. * Receive competitive compensation, perks, and benefits. **About arenaflex:** arenaflex is America's first and only super app to radically simplify car ownership. We're redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, arenaflex simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. **How to Apply:** If you're a motivated and results-driven leader with a passion for driving high-performance teams, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity:** arenaflex is an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. **Accommodations:** arenaflex is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [insert contact information]. Apply for this job