**Experienced Manager - Customer Insights-Retail Media Network Mooresville, NC (SSC)**

**Join arenaflex in shaping the future of retail media and customer insights** Are you a seasoned professional with a passion for data-driven decision-making and a knack for storytelling? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join arenaflex as a Manager of Customer Insights-Retail Media Network in Mooresville, NC (SSC). As a key member of our team, you will play a critical role in driving business growth, optimizing media investments, and elevating customer understanding. **About arenaflex** arenaflex is a leading home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, arenaflex operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., arenaflex supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts, and providing disaster relief to communities in need. **Your Impact** As a Manager of Customer Insights-Retail Media Network, you will engage directly with our clients to review how their media investments are performing, identify ways to optimize and grow their media investments, and work closely with sales and account management to formulate media strategies aimed at growing our clients' business at arenaflex. You will also develop test and learn plans, elevate our clients' understanding of the arenaflex customer, and serve as the subject matter expert for media performance reporting. **Key Responsibilities** * Creates annual strategic learning plans for business(es) supported * Leads Quarterly Business Review Process with our top clients * Serves as the subject matter expert for media performance reporting for both internal partners within arenaflex and across the arenaflex enterprise, and external clients and agencies * Synthesizes disparate data from multiple sources into strategic recommendations for future media investments to grow business at arenaflex * Regularly delivers these recommendations to both internal leadership (VP+) as well as external vendor-partners of all levels * Oversees the development and codification of best practices in media performance evaluation, data visualization, standardized reporting, and insights * Tells data stories that support other key deliverables such as sales pitches and case studies * Oversees omnichannel advertising efforts and aggregates all sources of insights to support other client-facing teams (e.g., sales and account management) * Partners with Product and Ad Tech teams to provide input on reporting capabilities based on client feedback * Integrates knowledge across the Customer Insights & Analytics team to bring relevant insights to arenaflex's LMN Insights team and the whole of the arenaflex retail media business, especially in key forums with leadership, to highlight the state of the arenaflex customer **Essential Qualifications** * Bachelor's Degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, Applied Quantitative, or equivalent experience * 5 years of experience in insights and analytics * 3-5 years of experience in retail media or general media analytics * Experience in analytical, decision-making, and project management * Experience storytelling with data and presenting data stories in a compelling and easy-to-understand way * Experience with A/B testing * Experience with Microsoft Office tools (e.g., Word, PowerPoint, Excel) * Experience with working with tools such as Tableau, Power BI, Sequel, or similar tools **Preferred Skills/Education** * Master's Degree in a related field (e.g., Master's in Market Research, Behavioral Psychology, MBA) or equivalent experience * Leading teams and proven business impact * Experience managing global teams * Experience working in a retail environment * Working with analytic/research software (e.g., SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics, etc.) **Work Environment and Company Culture** arenaflex is committed to creating a diverse and inclusive work environment that fosters collaboration, innovation, and growth. Our team members are passionate about delivering exceptional customer experiences, driving business results, and making a positive impact on the communities we serve. As a Manager of Customer Insights-Retail Media Network, you will be part of a dynamic team that values creativity, transparency, and open communication. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including a base salary range of $98,200.00 - $164,000.00 annually, depending on factors such as position offered, location, education, training, and/or experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability, or medical condition. **How to Apply** If you are a motivated and results-driven professional with a passion for customer insights and retail media, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for this job