Experienced Manager – Activate Local, Labor & Capacity: A Strategic Leadership Role in Healthcare Operations
About CVS Health
At CVS Health, we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is simple yet powerful: Bringing our heart to every moment of your health. This purpose guides our commitment to innovation, collaboration, and excellence in everything we do. As a leader in the healthcare industry, we're dedicated to making healthcare more personal, convenient, and affordable for our patients. Our Heart At Work Behaviors support this purpose, empowering our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions.
Job Summary
We're seeking an experienced Manager to join our Activate Local team within Pharmacy Health Services. As a key member of our team, you'll play a pivotal role in leading the labor and incentive strategy in partnership with Product teams and field and store management. Your expertise will be instrumental in determining the success of alternative service delivery models, such as the Center of Excellence (COE) model. You'll work closely with cross-functional teams to ensure pharmacists and technicians are given dedicated time off-the-bench to connect patients with pharmacy health services like Comprehensive Medication Reviews and in-home evaluations.
Key Responsibilities
As a Manager on our Activate Local team, you'll be responsible for:
Collaborating on the evolution of alternative service delivery models to ensure they continue to meet the needs of product teams, colleagues, and patients.
Leading labor planning activities for the Health Services alternative service delivery models, including oversight of labor expense/hours funding, budgeting, scheduling, and utilization.
Monitoring labor utilization, including forecasting and reporting, to identify areas for improvement.
Creating protocols and aligning with legal, operations, and HR to develop standards for labor management, including adjustment of labor hours as necessary.
Managing communications, expectations, and colleague engagement related to labor for alternative service delivery models.
Supporting timing studies and ongoing validation of labor assumptions to ensure accurate forecasting and planning.
Collaborating with product teams to understand their needs and evaluate/adjust capacity and labor hours accordingly.
Working with labor relations to ensure compliance with labor laws and consideration for union employees/locations.
Supporting talent acquisition, training, change management, and field execution/engagement working teams.
Collaborating with stakeholders to identify synergies and influence to achieve Activate Local goals within the enterprise.
Interacting with senior leaders regularly to share progress, insights, and path forward recommendations.
Requirements
To be successful in this role, you'll need:
3+ years of experience in operations or product development roles within the healthcare industry.
Experience with creating executive-level presentations and messaging utilizing Microsoft Office (PowerPoint, Excel, Word).
Ability to work collaboratively across multiple teams to ensure alignment.
Adaptability and flexibility to support rapid adjustments to strategy and priorities to meet changing business needs.
Strong analytical and critical thinking skills as well as strong written and verbal communication skills.
Strong organizational skills and ability to manage multiple priorities simultaneously.
Preferred Qualifications
While not required, we're looking for candidates with:
MBA, MPH, or related graduate degree.
Healthcare experience, preferably with exposure to labor allocation and utilization.
Experience with Microsoft Power Tools, including Power BI, Tableau, or other reporting dashboard tools.
Compensation and Benefits
We offer a competitive salary range of $66,330.00 - $145,860.00, depending on experience, education, and other relevant factors. This role is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above. Our comprehensive benefits package includes:
A full range of medical, dental, and vision benefits.
Eligibility for the Company's 401(k) retirement savings plan.
An Employee Stock Purchase Plan for eligible employees.
A fully-paid term life insurance plan to eligible employees.
Short-term and long-term disability benefits.
Well-being programs, education assistance, free development courses, and a CVS store discount.
Discount programs with participating partners.
Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
Career Growth and Learning Opportunities
At CVS Health, we're committed to helping our employees grow and develop their careers. We offer a range of learning opportunities, including:
Free development courses and training programs.
Education assistance and tuition reimbursement.
Opportunities for advancement and career growth.
A supportive and collaborative work environment.
Work Environment and Company Culture
We're proud of our company culture, which is built on our Heart At Work Behaviors. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. We value a great attitude and a willingness to learn above all. Our employees make choices according to what is best for the team, live for opportunities to collaborate and make a difference, and make us the #1 Top Workplace in the area.
How to Apply
If you're passionate about delivering enhanced human-centric healthcare and are looking for a challenging and rewarding role, we encourage you to apply. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our team of dedicated professionals who are making a difference in the lives of our patients every day.
Apply Now
Apply Now
At CVS Health, we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is simple yet powerful: Bringing our heart to every moment of your health. This purpose guides our commitment to innovation, collaboration, and excellence in everything we do. As a leader in the healthcare industry, we're dedicated to making healthcare more personal, convenient, and affordable for our patients. Our Heart At Work Behaviors support this purpose, empowering our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions.
Job Summary
We're seeking an experienced Manager to join our Activate Local team within Pharmacy Health Services. As a key member of our team, you'll play a pivotal role in leading the labor and incentive strategy in partnership with Product teams and field and store management. Your expertise will be instrumental in determining the success of alternative service delivery models, such as the Center of Excellence (COE) model. You'll work closely with cross-functional teams to ensure pharmacists and technicians are given dedicated time off-the-bench to connect patients with pharmacy health services like Comprehensive Medication Reviews and in-home evaluations.
Key Responsibilities
As a Manager on our Activate Local team, you'll be responsible for:
Collaborating on the evolution of alternative service delivery models to ensure they continue to meet the needs of product teams, colleagues, and patients.
Leading labor planning activities for the Health Services alternative service delivery models, including oversight of labor expense/hours funding, budgeting, scheduling, and utilization.
Monitoring labor utilization, including forecasting and reporting, to identify areas for improvement.
Creating protocols and aligning with legal, operations, and HR to develop standards for labor management, including adjustment of labor hours as necessary.
Managing communications, expectations, and colleague engagement related to labor for alternative service delivery models.
Supporting timing studies and ongoing validation of labor assumptions to ensure accurate forecasting and planning.
Collaborating with product teams to understand their needs and evaluate/adjust capacity and labor hours accordingly.
Working with labor relations to ensure compliance with labor laws and consideration for union employees/locations.
Supporting talent acquisition, training, change management, and field execution/engagement working teams.
Collaborating with stakeholders to identify synergies and influence to achieve Activate Local goals within the enterprise.
Interacting with senior leaders regularly to share progress, insights, and path forward recommendations.
Requirements
To be successful in this role, you'll need:
3+ years of experience in operations or product development roles within the healthcare industry.
Experience with creating executive-level presentations and messaging utilizing Microsoft Office (PowerPoint, Excel, Word).
Ability to work collaboratively across multiple teams to ensure alignment.
Adaptability and flexibility to support rapid adjustments to strategy and priorities to meet changing business needs.
Strong analytical and critical thinking skills as well as strong written and verbal communication skills.
Strong organizational skills and ability to manage multiple priorities simultaneously.
Preferred Qualifications
While not required, we're looking for candidates with:
MBA, MPH, or related graduate degree.
Healthcare experience, preferably with exposure to labor allocation and utilization.
Experience with Microsoft Power Tools, including Power BI, Tableau, or other reporting dashboard tools.
Compensation and Benefits
We offer a competitive salary range of $66,330.00 - $145,860.00, depending on experience, education, and other relevant factors. This role is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above. Our comprehensive benefits package includes:
A full range of medical, dental, and vision benefits.
Eligibility for the Company's 401(k) retirement savings plan.
An Employee Stock Purchase Plan for eligible employees.
A fully-paid term life insurance plan to eligible employees.
Short-term and long-term disability benefits.
Well-being programs, education assistance, free development courses, and a CVS store discount.
Discount programs with participating partners.
Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
Career Growth and Learning Opportunities
At CVS Health, we're committed to helping our employees grow and develop their careers. We offer a range of learning opportunities, including:
Free development courses and training programs.
Education assistance and tuition reimbursement.
Opportunities for advancement and career growth.
A supportive and collaborative work environment.
Work Environment and Company Culture
We're proud of our company culture, which is built on our Heart At Work Behaviors. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. We value a great attitude and a willingness to learn above all. Our employees make choices according to what is best for the team, live for opportunities to collaborate and make a difference, and make us the #1 Top Workplace in the area.
How to Apply
If you're passionate about delivering enhanced human-centric healthcare and are looking for a challenging and rewarding role, we encourage you to apply. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our team of dedicated professionals who are making a difference in the lives of our patients every day.
Apply Now
Apply Now