**Experienced Mail and Chat Agent – Customer Service and Sales Representative for blithequark Arabic Account**

Are you a customer service enthusiast with a passion for sales and a knack for resolving complex issues? Do you have excellent communication skills and a strong technical background? If so, we invite you to join our dynamic team at blithequark as a Mail and Chat Agent for our Arabic account. As a key member of our customer support team, you will be responsible for handling client concerns and questions via email or our system, while also selling our products to customers and responding to all tickets on our system. **About blithequark** blithequark is a leading provider of software and web server hosting solutions, dedicated to delivering exceptional customer experiences and innovative technology. Our team is passionate about empowering businesses and individuals to achieve their goals through cutting-edge hosting solutions and top-notch support. As a Mail and Chat Agent, you will be part of a dynamic team that is shaping the future of hosting and customer support. **Key Responsibilities** As a Mail and Chat Agent, your primary responsibilities will include: * Handling client concerns and questions via email or our system, providing timely and effective solutions to resolve issues * Selling our products to customers, leveraging your sales experience and technical knowledge to close deals and meet sales targets * Responding to all tickets on our system, ensuring that customer inquiries are addressed promptly and efficiently * Collaborating with internal teams to resolve complex issues and provide exceptional customer experiences * Staying up-to-date with product knowledge and technical developments to provide expert advice to customers **Requirements** To succeed in this role, you will need: * At least 1 year of technical experience in a hosting company, preferably with a background in Orange or WE * A minimum of 2 years of experience in customer service, with a proven track record of resolving complex issues and providing exceptional customer experiences * Excellent English language skills, with a strong command of grammar, vocabulary, and communication * A maximum age of 30 years old * Sales experience is preferred, but not required * Residency in Nasr city, Misr el Gdeda, Shoubra Misr, Fifth of settlement, or Hadaya Elzaytoun is preferred * Graduates only * Both males and females are welcome to apply **Work Conditions** As a Mail and Chat Agent, you can expect: * Rotational shifts from 9:00 am to 6:00 pm, working from our office in Nasr city * Rotational shifts from 5:30 pm to 2:00 am, working from home * 2 fixed days off per month, which change every month * A one-month paid training program to ensure you have the skills and knowledge needed to succeed in the role * A dynamic and supportive work environment, with opportunities for growth and development **Company Benefits** As a valued member of our team, you will enjoy: * A clear career path, with opportunities for advancement and professional growth * Medical and social insurance, ensuring your well-being and financial security * A healthy and friendly work environment, with a focus on employee satisfaction and engagement * A gaming area, providing a fun and relaxing space to take breaks and recharge * Opportunities to learn new skills and technologies, as we continue to innovate and expand our services **Skills and Competencies** To succeed in this role, you will need: * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams * Strong technical knowledge, with a focus on hosting and customer support * Sales and marketing skills, with the ability to promote our products and services to customers * Problem-solving and analytical skills, with the ability to resolve complex issues and provide expert advice * Time management and organizational skills, with the ability to prioritize tasks and meet deadlines * Adaptability and flexibility, with the ability to work in a fast-paced environment and adapt to changing circumstances **Career Growth Opportunities** At blithequark, we are committed to helping our employees grow and develop their careers. As a Mail and Chat Agent, you will have opportunities to: * Develop your technical skills and knowledge, with training and support from our experienced team * Take on new challenges and responsibilities, with opportunities for advancement and professional growth * Collaborate with internal teams to resolve complex issues and provide exceptional customer experiences * Participate in our career development program, with opportunities for mentorship and coaching **How to Apply** If you are a motivated and experienced customer service professional with a passion for sales and a knack for resolving complex issues, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job