**Experienced LiveChat Agent - Marketing (Hybrid Remote) – Customer Engagement and Business Growth Specialist**

Join arenaflex, a leading provider of innovative solutions and modular buildings, as a LiveChat Agent - Marketing! We're seeking a highly skilled and motivated individual to join our marketing team and play a critical role in engaging with website visitors, validating and prequalifying leads, and driving business growth. About arenaflex arenaflex is a dynamic and forward-thinking company that values flexibility, innovation, and customer satisfaction. As a business unit of a diversified company with a portfolio of businesses specializing in modular buildings, remote and temporary workforce housing solutions, and digital marketplace for business-to-business crew travel management, we're committed to creating value by providing differentiated solutions and tailoring our products and services to meet the unique needs of our customers. **Responsibilities** As a LiveChat Agent - Marketing, you will have the opportunity to work in a hybrid remote environment, balancing your time between our remote office and home. You'll be part of a collaborative team that values flexibility, innovation, and customer satisfaction. Your key responsibilities will include: * Engage with website visitors in real-time through live chat, providing exceptional customer service and support. * Enter marketing qualified leads into Salesforce.com and transition qualified leads to Sales Managers as Salesforce.com Opportunities. * Develop expertise in the live chat platform and stay up-to-date on arenaflex's product features, promotions, and FAQs. * Create canned responses and enhance tagging system in live chat platform to improve efficiency and effectiveness. * Monitor and analyze KPIs, such as response time, customer satisfaction, and volume/schedule, to identify areas for improvement. * Collaborate with sales team and key marketing team members to ensure seamless lead handoffs and alignment. * Perform other assigned tasks to support the marketing team. **Requirements** To be successful in this role, you'll need: * Commercial modular construction industry experience preferred. * Live chat, B2B Telemarketing or sales experience preferred. * Salesforce.com experience preferred. * Excellent verbal and written communication skills. * Keen ability to multitask and prioritize. * Organized with attention to detail. * Customer service oriented with empathy and patience in dealing with various customer inquiries. * Self-motivated and self-starter with strong work ethic and integrity. * Tactful and inquisitive. * Proficient in MS Office. * Minimum accurate typing speed of 50 wpm. * Must comply with all company employment policies. **What We Offer** As a LiveChat Agent - Marketing at arenaflex, you'll enjoy: * Competitive base salary commensurate with experience and industry standards. * Full benefit package, including health plan, 401K, paid vacation, and education reimbursement. * Opportunity to work in a dynamic and growing company with a strong commitment to innovation and customer satisfaction. * Flexible hybrid remote work arrangement. **Why Join arenaflex?** At arenaflex, we're passionate about creating value for our customers and employees alike. We offer a collaborative and innovative work environment, opportunities for growth and development, and a commitment to customer satisfaction. If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply! **How to Apply** If you're ready to take your career to the next level, apply now! Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Essential Skills and Competencies To succeed in this role, you'll need to possess the following essential skills and competencies: * Excellent communication and interpersonal skills. * Ability to multitask and prioritize tasks effectively. * Strong problem-solving and analytical skills. * Proficiency in MS Office and Salesforce.com. * Ability to work in a fast-paced environment and adapt to changing priorities. * Strong customer service skills and a customer-centric approach. * Ability to work independently and as part of a team. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop their careers. As a LiveChat Agent - Marketing, you'll have access to: * Ongoing training and development opportunities. * Mentorship and coaching from experienced team members. * Opportunities for advancement and career growth. * A dynamic and supportive work environment that encourages innovation and creativity. Work Environment and Company Culture arenaflex is a dynamic and forward-thinking company that values flexibility, innovation, and customer satisfaction. Our work environment is collaborative and supportive, with a focus on teamwork and open communication. We offer a flexible hybrid remote work arrangement, allowing you to balance your time between our remote office and home. Compensation, Perks, and Benefits As a LiveChat Agent - Marketing at arenaflex, you'll enjoy: * Competitive base salary commensurate with experience and industry standards. * Full benefit package, including health plan, 401K, paid vacation, and education reimbursement. * Opportunity to work in a dynamic and growing company with a strong commitment to innovation and customer satisfaction. * Flexible hybrid remote work arrangement. Conclusion If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply! As a LiveChat Agent - Marketing at arenaflex, you'll have the opportunity to work in a dynamic and growing company with a strong commitment to innovation and customer satisfaction. Apply now and take the first step towards a exciting and rewarding career! Apply for this job