**Experienced Licensed Customer Service Representative - Remote**

Are you a licensed insurance professional looking to join a dynamic team at blithequark, a Fortune 100 Company? Do you have a passion for delivering exceptional customer experiences and a strong desire to grow and develop in your career? If so, we invite you to join our Gold Customer Service team as a Licensed Customer Service Representative, working remotely from the comfort of your own home. **About blithequark** At blithequark, we're committed to putting people first and delivering exceptional customer experiences through integrity, expertise, care, and simplicity. Our Common Purpose guides everything we do, and we're dedicated to fostering an environment where employees from all backgrounds can build long and meaningful careers. As a purpose-driven organization, we believe progress happens when people feel secure, and we provide protection for the unexpected and deliver it with care. **The Role** As a Licensed Customer Service Representative, you'll play a key role in supporting blithequark's leadership in the independent agency channel by providing expert, around-the-clock assistance to agents. Your contributions will not only enhance customer satisfaction but also empower agents to grow their businesses, creating a meaningful impact every day. You'll be part of a team that values your growth, development, and well-being every step of the way. **Responsibilities** * Assist customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes. * Deliver expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention. * Provide guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services. * Uphold customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. * Accurately maintain and track data across various computer systems. **Qualifications** * Property & Casualty License or a Personal Lines License. * Associate degree in a business-related field or equivalent experience required. * A minimum of 6 months' related work experience is required with customer service experience preferred. * Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. * Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. * Must have the ability to handle confidential and proprietary information. * Proficiency with computers is mandatory. * Knowledge and ability to use Microsoft Office tools is necessary. * Must have a clear understanding of the organization's policies, standards, and procedures to guide customer interactions. **Our Work Environment** Our customer service team provides 24/7 support, requiring flexibility to work various shifts including weekends and holidays. We offer paid, mandatory training lasting approximately 12 weeks, held Monday through Friday from 9:00 AM to 5:30 PM CST, where attendance and performance are closely monitored to ensure your success. This is a remote position, and candidates applying for this posting should reside within the Central Time zone. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to fostering an environment where employees can grow and develop in their careers. We offer a range of learning and development opportunities, including: * Comprehensive training programs to help you develop your skills and knowledge. * Mentorship and coaching to support your career growth. * Opportunities for advancement and career progression. * A culture that values continuous learning and professional development. **Compensation, Perks, and Benefits** We offer a competitive salary range, determined by a number of factors including skills, experience, education, certifications, and location. Our compensation package includes: * A starting salary range that reflects the competitive labor market value for all employees in these positions across the national market. * Opportunities for commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. * A comprehensive benefits package, including medical, dental, and vision coverage. * A 401(k) retirement savings plan with company match. * Paid time off, including vacation, sick leave, and holidays. * A range of employee discounts and perks. **Our Company Culture** At blithequark, we value diversity, equity, and inclusion, and we're committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. We believe progress happens when people feel secure, and we provide protection for the unexpected and deliver it with care. We're dedicated to creating an environment where every individual can make a meaningful impact and continue to meet the evolving needs of our customers. **How to Apply** If you're a licensed insurance professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please visit our careers website to submit your application: Apply Now **Equal Opportunity Employer** blithequark is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law. Apply for this job