**Experienced Licensed Customer Service Representative – Early Shift Opportunity at blithequark**
Are you passionate about delivering exceptional customer experiences and making a difference in the lives of pet parents? Do you have a knack for building rapport with customers and resolving complex issues with ease? If so, we invite you to join our dynamic team at blithequark as a Senior Customer Service Representative. As a key member of our customer service team, you will play a vital role in providing top-notch support to policyholders, third-party referral sources, and veterinary clinics, ensuring their needs are met and exceeded. **About blithequark** Established in 2021, blithequark is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach includes our own insurance carrier, insurance brands, and partner brands. **About Pets Best** Pets Best, a subsidiary of blithequark, offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Pets Best delivers flexible coverage, an easy claims process, and excellent customer service. **Job Summary** We are seeking a highly skilled and customer-focused Senior Customer Service Representative to join our team. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service support to policyholders, third-party referral sources, and veterinary clinics. You will work closely with our customers to understand their needs, resolve issues, and provide solutions that meet their expectations. **Key Responsibilities** * Respond promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims. * Build rapport with policyholders by using customer service skills to listen, understand, and respond to requests and inquiries. * Work to retain policyholders who inquire about canceling by making recommendations for policy changes or coverage enhancements. * Help policyholders understand their policy coverage, claims processing, and reimbursement process. * Demonstrate ability to work in a metric environment and meet performance expectations. * Maintain understanding of federal and state regulations, including compliance. * Utilize multiple technical systems effectively and efficiently. * Perform other duties and/or special projects as assigned. **Basic Qualifications** * 2+ years' experience in insurance claims processing or customer support. * Active Property & Casualty (P&C) Producer License. * Bandwidth/Internet requirements: Up to 50Mbps (Download) | 5Mbps (Upload). * Must be 18 years or older. * Must have a high school diploma or equivalent. * Must be willing to submit to a background investigation as part of the onboarding process. * Must be able to satisfy the requirements of Section 1033(E) of the Violent Crime Control and Law Enforcement Act of 1994. * Prior experience working in a contact center environment. * Strong customer service skills. * Excellent oral and written communication skills. * Ability to review, record, and organize written data from a variety of sources with no prescribed format. * Training or education in medical terminology or veterinary technician support a plus. **Expected Hours of Work** This is a full-time position with an early shift schedule: 10:30am-7:00pm EST, including a Saturday shift from 8:00am-4:30pm EST. You will have the option of taking off Tuesday, Wednesday, or Thursday during the week as your second day off (Sunday being the other day). **Contact Center Hours of Operation** Monday through Friday: 8:00 am to 9:00 pm (Eastern) Saturdays: 8:00 am to 4:30pm (Eastern) Closed Sundays **Benefits** All of our jobs come with great benefits, including: * Comprehensive full medical, dental, and vision insurance * Basic Life Insurance at no cost to the employee * Company-paid short-term and long-term disability * 12 weeks of 100% paid Parental Leave * Health Savings Account (HSA) * Flexible Spending Accounts (FSA) * Retirement savings plan * Personal Paid Time Off * Paid holidays and company-wide Wellness Day off * Paid time off to volunteer at nonprofit organizations * Pet-friendly office environment * Commuter Benefits * Group Pet Insurance * On-the-job training and skills development * Employee Assistance Program (EAP) **Accommodations** IPH welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. **Ready to Join Our Team?** If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please click on the link below to submit your application. Apply for this job