**Experienced Level 3 IT Technical Support Specialist - Remote & On-Site Opportunities with Comprehensive Benefits and Career Growth**
About Us Welcome to Workwarp, a dynamic and innovative company dedicated to providing top-notch technology solutions to businesses across North and South Carolina. Our team is built on a foundation of trust, respect, and a passion for delivering exceptional service. We're now seeking a highly skilled and motivated Level 3 IT Technical Support Specialist to join our team and help drive our mission forward. Job Summary As our ideal candidate, you will be a seasoned IT professional with a strong background in technical support, network administration, and problem-solving. You will be responsible for handling complex technical issues, providing advanced troubleshooting, and ensuring seamless technology operations for our company and clients. This is a unique opportunity to join a family-run business that prioritizes employee growth, offers competitive compensation, and provides a supportive work environment. Key Responsibilities: Technical Support: Handle numerous higher-level technical issues for the company and clients, providing advanced troubleshooting and problem-solving skills. Network Administration: Assist with the installation, configuration, and monitoring of small networks and firewalls. Office 365 and MS Teams Support: Provide expert support for Office 365 applications, including MS Teams, and ensure seamless integration. Documentation and Reporting: Take detailed notes and reports on client issues, resolutions, and other relevant information. Multitasking and Time Management: Handle multiple tasks in rapid succession, prioritizing accuracy and attention to detail. Active Directory, VPN, and SQL: Work with Active Directory, VPN, and SQL servers to ensure smooth operations. Client Relationships: Build strong relationships with clients, providing exceptional service and support. Travel Requirements: Based out of Duncan, South Carolina, with 10% travel in SC/NC. Requirements: Essential Qualifications: Experience: Minimum 5 years of experience in an IT field, with a focus on technical support and network administration. Education: IT-related Associate's or Bachelor's Degree, or comparable experience. Technical Skills: Proficiency in Active Directory, Support, MS Teams, Office 365, SQL, Security, and VPN. MSP Experience: Experience working with Managed Service Providers (MSPs) and IT ticketing software. Communication: Excellent communication and interpersonal skills. Preferred Qualifications: FM Audit, Connectwise, or IT Ticketing Software: Experience with FM Audit, Connectwise, or other IT ticketing software. SOPs: Experience writing Standard Operating Procedures (SOPs). IP Phones: Experience with IP Phones. What We Offer: Compensation and Benefits: Competitive Salary: $55,000 - $75,000 per year. Medical, Dental, and Vision: Comprehensive medical, dental, and vision insurance. Life Insurance and Disability: Life insurance and disability coverage. 401K with Company Match: 401K plan with company match. Paid Time Off and Holidays: Paid time off and holidays. Yearly Raises: Opportunities for yearly raises based on performance. Employee Assistance Programs: Employee assistance programs. Training and Development: Ongoing training and development opportunities. Presidents Club Trip: Annual trip for top employees (past trips include Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Canary Islands, and Key West). Why Work for Workwarp? At Workwarp, we're committed to creating a supportive and motivational work environment that prioritizes employee growth and well-being. Here are just a few reasons why you should consider joining our team: Family-Run Business: We're a family-run business that treats all employees like family. Career Growth: Opportunities for career growth and advancement. Comprehensive Benefits: Competitive compensation and comprehensive benefits package. Supportive Team: A supportive and motivational team environment. Annual Trip: All-inclusive annual trip for top employees. How to Apply: If you're a motivated and experienced IT professional looking for a new challenge, we want to hear from you! Apply today and join our team of dedicated professionals. Apply for this job